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11 Cards in this Set
- Front
- Back
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What is Organizational behavior (OB)?
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The study of what people think, feel, and do in and around organizations
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The field of organizational behavior _______.
A. Relies solely on the findings of social psychology. B. Recognizes that all organizations should be managed the same way. C. Studies individual, small group, and larger organizational processes. D. Focuses on the behavior of organizations, not people. |
C. Studies individual, small group, and larger organizational processes
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What is an Organization?
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A collection of people working together usually with some division of labor to achieve a common purpose.
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What are four characteristics of organizations?
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Organizations consist of 2 or more people.
Each person is assigned formal and/or informal roles. The people are organized for a common purpose or goal. Organizations exist because they are more efficient than individuals. |
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What is management?
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It is the process of working with and through others to achieve organizational objectives efficiently and ethically
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_______ is an example of a middle manager.
An NFL owner. A U.S. Supreme Court justice. A UAlbany college dean. All the above. None of the above. |
None of the Above
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What are Max Weber's views on Bureaucracy?
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-Organization’s legal or rational authority
-Rational and predictable systems -Clearly defined path and requirements -Authority resides in position -Strict hierarchical relationships |
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What was The Human Relations Movement?
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Legalization of union-management collective bargaining
Behavioral scientist called more attention to the human factor Elton Mayo – Western Electric Hawthorne study |
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What is the Hawthorne Studies?
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Studies of factors affecting productivity
Hawthorne Effect Empathy and productivity Conclusions were probably too emphatic |
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What is the Hawthorne Legacy?
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Interviews do not support initial conclusions about positive effect of supportive supervision
Money, fear of unemployment, managerial discipline and high quality raw materials were responsible for high output |
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Selecting each worker in a reliable and systematic method, creating standard operating procedures, and leaving all planning and task assignments to managers are all components of ______ .
A. The Hawthorne Effect. B. Theory Z. C. The scientific management approach. D. Obsessive compulsive leadership. E. Anal retentive management. |
C. The scientific management approach.
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