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10 Cards in this Set
- Front
- Back
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Follow-Up
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Maintaining contact with a customer (or prospect) in order to evaluate the effectiveness of the product and the satisfaction of the customer.
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Proverb
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A short, wise, easy-to-learn saying that calls a person to think and act.
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Knowledge
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Knowing something gained through experience and/or training
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Wisdom
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Ability to make good sense of knowledge
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Business Friendship
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The relationship between a salesperson and client that revolves around business-related issues
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Acquaintence
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1st level
people whose names you know, whom you see occasionally, and whom you may know little about even if you've known them for a long time. This is where all friendships must start. |
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Friends
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people whom we spend time with and with whom we share common interest and/or hobbies. We know not only who they are but also what they are about.
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Intimate Friends
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Best Friends. People we know on the deeper level. We know about their family.
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Customer Service
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Refers to the activities and programs the seller provides to make the relationship satisfying for the customer. The activities add value to the customer's relationship with the seller.
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Customer Satisfaction
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Refers to the feelings toward the purchase.
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