Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
45 Cards in this Set
- Front
- Back
|
A marking in paper resulting from difference in thickness, usually produced by the pressure of a projecting design in the mold |
Watermark |
|
|
Letters that are single-spaced |
Business |
|
|
A group of words containing a subject and predicate |
Clause |
|
|
What do you not use when emailing others? |
Texting abbreviations |
|
|
Who should sign referral letters and consultation reports? |
The Physicians |
|
|
With approval of the physician or office manager, what is a MAA allowed to sign? |
Collection Letters |
|
|
What makes a good impression on the reader? |
The quality of paper |
|
|
What would not be included in the incoming mail? |
The physician's monthly bank statement |
|
|
When do you edit a letter? |
After the first draft |
|
|
Number based on the weight of the ream of paper |
Substance Number |
|
|
Items such as manuscripts, books and computer-recorded items |
Media Mail |
|
|
What printer is the most economical for medical offices? |
An All-In-One |
|
|
What is the normal size of a business envelope? |
No. 10 |
|
|
Where are templates available? |
Online |
|
|
To set even with the edge of a typed page or column or having no indentation |
Flush |
|
|
When are postage rates usually changed? |
In the month of May |
|
|
How are newsletters normally sent to patients? |
Standard Mail |
|
|
How many character's are allowed for a city's name on a envelope? |
13 |
|
|
What stamp can be used regardless of the current purchase price of stamps? |
The Forever Stamp |
|
|
What do you get when you need proof you mailed something? |
Certificate of mailing |
|
|
1st class mail that weights more than 13 oz |
Priority mail |
|
|
How can you save mailing costs? |
Using correct zip codes, presorting and using correct postage |
|
|
Automatically insured up to $100 free of charge |
Express mail |
|
|
How big should the header be on a continuation page? |
Single-spaced |
|
|
When does express mail deliver? |
Any day of the year and is the fastest service offered by the USPS |
|
|
What would happen if there is misspelled medical terms in a patients record or a physician's correspondence? |
Give a negative impression of the doctor |
|
|
How should the date in the heading of a letter be written? |
December 12, 2012 |
|
|
How useful can a portfolio be for the MAA? |
Because they can refer to them for documents they write on a frequent basis |
|
|
What is the main function of a well-organized portfolio of business letters? |
To save time |
|
|
What is an essential tool for every medical office |
Dictionaries, both general and medical |
|
|
What style do you use for an attractive page layout? |
Modified block style |
|
|
Do you mail a receipt to a patient if they mailed a check for account payment? |
No, they consider their canceled checks as receipt |
|
|
What style do you use for a quick letter? |
Simplified block style |
|
|
How big is the paper for business correspondence? |
8 1/2 x 11 inch |
|
|
how many characters does a state code have? |
2 |
|
|
How do you draw the physician's attention to the most important part of a letter? |
Annotating the letters |
|
|
What must you do when handling incoming mail? |
Carefully check for any enclosures |
|
|
Do the MAA need to memorize the service contracts? |
No it is not necessary |
|
|
Used for things like heavy, expensive medical equipment that needs to be returned for a refund |
Registered Mail |
|
|
When you see "c: John Jones, M.D." at the bottom of a letter what does this mean? |
Make a copy of the letter and send it to the person |
|
|
Measurement around a body or item |
Girth |
|
|
What style of letters do you write for your physician? |
The style they prefer |
|
|
A word that replaces the noun so it doesn't have to be constantly repeated |
Pronoun |
|
|
How does the physician's name look inside the address? |
John Jones, M.D. |
|
|
Is subject-clause considered a basic sentence structure pattern? |
No it is not |
