Sea 229

Front 1

When you disclose things about yourself. What happens?

Back 1

Facade gets smaller.

Front 2

What is Behavior?

Back 2

How you act, series of activities motivated by achievement and goals.

Front 3

What is an activity?

Back 3

Basic unit of a behavior.

Front 4

What are motives?

Back 4

Needs, wants, desires

Front 5

What are goals?

Back 5

"Hoped for rewards" toward motives are directed.

Front 6

What is motive strength?

Back 6

Strength of motives determines which of the motives and needs is the priority.

Front 7

When people give you feedback, what shrinks?

Back 7

Blind

Front 8

What are the three levels of Leader Expertise?

Back 8

Understanding, predicting, influencing behaviors.

Front 9

When needs are satisfied or blocked, your motive strength does what?

Back 9

Reduces or disappears

Front 10

What is cognitive dissonance?

Back 10

Irrational coping behavior, two perceptions are in conflict.

Front 11

What are the 5 frustrated behaviors?

Back 11

Agression, Rationalization, Regression, Fixation, Resignation

Front 12

What is the behavior at reaching a goal called?

Back 12

Goal directed activity

Front 13

Engaging in the goal itself.

Back 13

Goal Activity

Front 14

The relationship between motives, goals, and activities.

Back 14

Front 15

Key Roles in a Meeting.

Back 15

Primary Facilitator, Secondary Facilitator, Minute taker, Timekeeper, Scribe

Front 16

Conceptual Framework in Facilitation meetings.

Back 16

Startup, move out, wrap up

Front 17

Define leadership?

Back 17

Ability to influence

Front 18

Define power?

Back 18

Influence potential

Front 19

Define position power

Back 19

(I respect you) the extent to which people are willing to delegate authority and responsibility

Front 20

Define personal power?

Back 20

(I like you) the extent to which followers respect, feel good about, and committed to thier leader. They can see thier own goals being satisfied

Front 21

What are the Seven Power Bases

Back 21

Expert, Information, Referent, Legitimate, Reward, Connection, Coercive

Front 22

What power base are personal power?

Back 22

Expert, Information, Referent

Front 23

What power base is Position Power?

Back 23

Legitimate, Reward, Connection, Coercive

Front 24

What is empowerment?

Back 24

Take your power base and pass it to someone else. Train your replacement, continuity

Front 25

What are some ways to establish good order and discipline?

Back 25

Just, Fair, Consistent, Equal

Front 26

What is punitive discipline?

Back 26

Punishment, can be legitimate or coercive

Front 27

What is constructive discipline?

Back 27

Solves problems, learning process, used when people slip in readiness

Front 28

What is the Regressive Cycle?

Back 28

R1-Leader has a problem, R2-Both leader and follower have the problem, R3- Follower has the problem, R4- no one has a problem.

Front 29

What are the guidelines to discipline intervention?

Back 29

Timely, vary emotional level, focus on performance, be specific, privacy

Front 30

What is the leadership process?

Back 30

Front 31

What type of knowledge should a leader have?

Back 31

Technical and institutional

Front 32

What type of People Skills should a leader have?

Back 32

Listener/communicate, network, conflict management, assessment

Front 33

What type of management skills should a leader have?

Back 33

Problem solving, decision making, goal setting, planning

Front 34

What type of ability skills should a leader have?

Back 34

Strong analytical ability, good judgment, think strategically, think multi-dimensional, above average intelligence

Front 35

What is transformational leadership?

Back 35

Changing the organization, motivating subordinates to work for high goals, leads to positive changes.

Front 36

What is transactional leadership?

Back 36

Maintains status quo, followers get immediate tangible rewards for carrying out leaders orders.

Front 37

What are some values of conflict?

Back 37

Prevents stagnation, encourages group change, prevents boredom, stimulates interest, increases motivation

Front 38

What is conflict?

Back 38

State of disharmony, a clash of incompatible activities

Front 39

What is controversy?

Back 39

A quarrel or argument. Discussion of debate or dispute.

Front 40

What are some values of controversy?

Back 40

Provides creative high quality decisions, encourages inquiry, synthesis of ideas, better understanding of self, opportunity to air differences

Front 41

What are some conflict situations?

Back 41

Avoidance, defusion, confrontation,

Front 42

What are some negotiation skills?

Back 42

Diagnosis, initiation, listening, problem solving (find out the issue)

Front 43

What is discounting?

Back 43

Demphasizing an individual's contributions.

Front 44

What are the internal systems for Organizational communication?

Back 44

Upward, downward, horizontal, grapevine, networking.

Front 45

The person sending a message is..

Back 45

Encoding

Front 46

The person receiving the message is...

Back 46

Decoding.

Front 47

What are the five stages of active listening?

Back 47

Sensing, interpreting, evaluating, responding, memory.

Front 48

Barriers to Listening

Back 48

Age, Gender, Generation, Environment, internal and external.

Front 49

What is encoding?

Back 49

How the sender wants to send the message in a certain way

Front 50

What are some task behaviors?

Back 50

Proposing, building, information seeking, opinion seeking, information giving, opinion giving, disagreeing, summarizing, testing comprehension, consensus testing

Front 51

What are some maintenance behaviors?

Back 51

Encouraging, harmoning, performing checking, standard setting, tension relieving.

Front 52

What are some benefits of learning, understanding, practicing, interpersonal behaviors?

Back 52

Teamwork, climate of openness and trust, fuller understanding of subject, commitment to final decision.

Front 53

What are the guidelines to discipline?

Back 53

Timely, very emotional level, focus of performance, be specific, privacy.