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3 Cards in this Set
- Front
- Back
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What are the Buyer’s Goals on an inbound call |
1) Information 2) Distance 3) No Obligation 4) Save Time 5) Do you have what they want 6) Is it worth coming to see you 7) Will you help them 8) Do they want your product |
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In a Script: Inbound call |
Thanks for calling! My job is to get you all the information you need from a distance, with no obligation on your part. My job is to make sure we have exactly what you want, and need to make it affordable, and the best decision available for you of all the products in the marketplace. Now, what is it exactly that you are trying to accomplish? What |
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What are the attributes of a great phone person? |
1) Goal driven 2) Service attitude 3) Communicate clearly 4) Follow a script 5) Commit to using the phone as a tool for business 6) Develop “phone muscle” 7) Persistence 8) Always, always, always leave a message 9) Know how to handle objections 10) Be a closer |
