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65 Cards in this Set
- Front
- Back
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The ________ is a tool that disaggregates a firm into its core activities tohelp reduce costs and identity sources of competitiveness.
A) Delta model B) value reference model C) generic data model D)demand chain E)value chain |
value chain
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Whichof the following is not a core activity in the value chain?
A)marketing and sales B)operations C)human resource management D)service E)inbound logistics |
human resource management
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Which of the following best describes the hidden factory?
A)system that links together supplier and customer information systems B)non-value-chain activities having costs but no effect on the customer C)firms involved in outsourcing business activities D)disaggregation of a firm into its core activities E) value-chain activities that add value for thecustomer |
non-value-chain activities having costs but no effect on the customer
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The________ contains all the bureaucratic processes that are not part of the coreactivities.
A)front office B)hidden factory C)product vendor D)back office E)data center |
hidden factory
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Thelinkage between a series of suppliers and consumers involves the complexinteraction of ________
A)inbound logistics and outbound logistics B)marketing and sales C)operations, sales, and services D)logistics, systems, and human behavior E)consumer behavior and interaction |
logistics, systems, and human behavior
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________is the term used to characterize the relationship between suppliers andcustomers when a high degree of linkages and inter-dependencies exist.
A)Supplier alliance B)Customer co-production C)Supplier-customer interaction D)Supplier linkage E)Value partnering |
Supplier alliance
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In________, the number of approved suppliers is reduced to just a few.
A)multiple sourcingB)generic sourcing C)dual sourcing D)constricted sourcing E)selective sourcing |
dual sourcing
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________reduces the exposures of having a single supplier.
A)Dual sourcing B)Selective sourcing C)Multiple sourcing D)Generic sourcing E)Constricted sourcing |
Dual sourcing
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________is a tool used by many firms to differentiate and discriminate betweensuppliers.
A) Supplier estimation B) Supplier segmentation C)Supplier differentiation D)Supplier assessment E)Supplier evaluation |
Supplier evaluation
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________is often recorded on report cards in which potential suppliers are rated basedon criteria such as quality, technical capability, or ability to meet scheduledemands.
A)Supplier segmentation B)Supplier evaluation C)Supplier assessment D)Supplier estimation E)Supplier differentiation |
Supplier evaluation
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________rely on external validation of quality programs.
A)Generic filters B)Sole-source filters C)Aggregate filters D)Constricted filters E)Extrinsic filters |
Sole-source filters
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Manycompanies perform lengthy inspections of their suppliers that involve long-termvisits and evaluations. These programs often called ________.
A)supplier segmentation programs B)supplier assessment programs C)supplier requirement programs D)supplier evaluation programs E)supplier certification programs |
supplier certification programs
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________is a system that aids customer and supplier communication by linking togethersupplier and customer information systems.
A)Value-added network B)Telecommunication network services C)Computer data transfer D)Electronic data interchange E)Data transmission network |
Electronic data interchange
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________results in the suppliers being responsible for managing inventories and keepinginventory costs low.
A)Vendor-managed inventory B)Supplier-generated inventory C)Service level inventory D)Production inventory E)Economic order inventory |
Vendor-managed inventory
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Whatis the first step for supplier development?A)identify critical suppliers
B)identify key projects C)define details of agreement D)identify critical products and services E)meet with supplier top management |
identify critical products and services
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Whichof the following steps for supplier development occurs when there is anagreement about how the supplier needs to improve and where?
A)identify key projects B)monitor status and modify strategies C)define details of agreement D)form cross-functional teams E)identify critical products and services |
identify key projects
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Which of the following steps for supplier development involves cost,commitments of resources, metrics for improvement, project charters,accountability, and deliverables?
A)identify critical products and services B)identify key projects C)monitor status and modify strategies D)identify critical suppliers E)define details of agreement |
define details of agreement
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Whichof the following services is not included in supplier relationship managementsystems?
A)supplier scorecarding B)spend analytics C)gap analysis D)sourcing execution E)procurement execution |
gap analysis
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Thesupplier development program developed by Chrysler, Ford, and General Motors asa single standard for certifying suppliers was called ________.
A)Targets for Excellence B)Q1 C)business process reengineering D)QS 9000 E)ISO 13485 |
QS 9000
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The ISO/TS 16949 standard applies only to ________ companies.
A)telecom B)automotive C)aviation D)healthcare E)information technology |
automotive
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Whichof the following is not a section of ISO/TS 16949?
A)management responsibility B)product realization C)resource management D)measurement, analysis, and improvement E)supplier development |
supplier development
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Forthe ________ section of ISO/TS 16949, suppliers must recognize key processesand document these processes.
A)management responsibility B)measurement, analysis, and improvement C)product realization D)quality management system E)resource management |
quality management system
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Forthe ________ section of ISO/TS 16949, the extent to which management iscommitted to the development and implementation of quality management, andcontinuous improvement is documented.
A )management responsibility B)resource management C)product realization D)measurement, analysis, and improvementE)quality management system |
quality management system
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Whichof the following sections of ISO/TS 16949 requires the management to provideinfrastructure such as bricks and mortar, equipment, and support systems?
A)management responsibility B)resource management C)quality management system D)product realization E)measurement, analysis, and improvement |
resource management
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The________ section of ISO/TS 16949 includes aspects such as purchasing,suppliers, control plans, setups, preventive maintenance, and traceability.
A) management responsibility B)measurement, analysis, and improvement C)product realization D)quality management system E)resource management |
resource management
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For the ________ section of ISO/TS 16949, the company needs to providedocumentation that it can demonstrate product conformity and quality managementsystem conformity.
A)measurement, analysis, and improvement B)resource management C)quality management system D)product realization E)management responsibility |
measurement, analysis, and improvement
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ISO/TS 16949 does not specify the quality system requirements for the________ of automotive-related products.
A)servicing B)design and development C) disposal D) installation E) production |
disposal
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________is the technique used to verify that incoming goods from a supplier adhere toquality standards.
A)Acceptance sampling B)Sole-source filtering C)Electronic data interchange D)Resource management E)Supplier certification |
Acceptance sampling
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________ is defined as a systems-based approach to performance improvement thatleverages opportunities created by upstream and downstream linkages with suppliersand customers.
A)Customer relationship management B)Supplier relationship management systemC)Supplier development system D)Project management E)Supply chain quality management |
Supply chain quality management
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Thesupply chain is a tool that disaggregates a firm into its core activities tohelp reduce costs and identify sources of competitiveness.
T/F |
FALSE valuechain |
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Nonvaluechain activities typically have costs but no effect on the customer.
T/F |
TRUE |
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Thefinal link in the value chain is the ultimate consumer of the product.
T/F |
TRUE |
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Inboundand outbound logistics are examples of supply-chain activities.
T/F |
TRUE |
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Thelinkage between a series of suppliers and consumers in a value chain involvesthe complex interaction of operations, sales, and services.
T/F |
FALSE Thelinkage between a series of suppliers and consumers involves logistics, systems, and human behavior |
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Managinginbound logistics in the supply chain involves working with suppliers whoprovide parts, raw materials, components, and services.
T/F |
TRUE |
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Singlesourcing refers to narrowing down the list of approved suppliers for a singlecomponent to just a few suppliers.
T/F |
FALSE Single sourcing refers to narrowing down the list of approved suppliers for a single component to just one supplier. |
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Dual souring reduces the exposures of having a single supplier.
T/F |
TRUE |
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Supplier segmentation is a tool used bymany firms to differentiate and discriminate between suppliers.
T/F |
FALSE Supplierevaluation |
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Sole-sourcefilters that are used in many companies rely on internal validation of qualityprograms.
T/F |
FALSE Sole-sourcefiltersrelyon external validation of quality programs |
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Performinglengthy inspections of suppliers that involve long-term visits and evaluationsare called supplier certification programs.
T/F |
TRUE |
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Supplieraudits tend to have the developmental component that is found in supplierdevelopment programs.
T/F |
FALSE
Supplier audits tend not to have the developmental component that is found in supplier development programs. |
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Electronicdata interchange is a system that aids customer and supplier communication bylinking together supplier and customer information systems.
T/F |
TRUE |
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Customershelp suppliers to increase setup times in an effort to reduce lead times.
T/F |
FALSE ?? |
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Vendor-managedinventory results in the supplier being responsible for managing inventoriesand keeping inventory costs low.
T/F |
TRUE |
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Thefirst step for supplier development is to identify critical suppliers
T/F |
FALSE identifycritical products and services |
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Keyprojects are identified when there is an agreement about how the supplier needsto improve and where.
T/F |
TRUE |
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Supplierrelationship management systems have the capability to ensure contractcompliance and reduce maverick spending.
T/F |
TRUE |
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Thecertification program developed by General Motors was called Q1.
T/F |
FALSE QS9000 |
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QS9000 was a common standard adopted by Chrysler, General Motors, and Ford forcertifying suppliers.
T/F |
TRUE |
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TheISO/TS 16949 standard applies only to healthcare companies.
T/F |
FALSE automotive |
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Forthe quality management system section of ISO/TS 16949, suppliers must recognizekey processes and document these processes.
T/F |
TRUE |
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Theresource management section of ISO/TS 16949 includes aspects such as purchasingand control plans.
T/F |
FALSE Theresourcemanagement section of ISO/TS 16949 includes aspects such as purchasing,suppliers, control plans, setups, preventive maintenance, and traceability. |
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For the measurement, analysis, and improvement section of ISO/TS 16949, thecompany needs to provide documentation that it can demonstrate productconformity and quality management system conformity.
T/F |
TRUE |
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Resourcemanagement is the technique used to verify that incoming goods from a supplieradhere to quality standards.
T/F |
FALSE Acceptance sampling |
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Acceptancesampling is required when dealing with extremely sensitive products that can bedamaged easily.
T/F |
TRUE |
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Customer relationship management is defined as a systems-based approach toperformance improvement that leverages opportunities created by upstream anddownstream linkages with suppliers and customers.
T/F |
FALSE Supply chain quality management |
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Whatis the function of the value chain?
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Thevalue chain is a tool that disaggregates a firm into its core activities tohelp reduce costs and identify sources of competitiveness. It is part of thevalue system that consists of a network of value chains. The value chain andcore activities that are performed by any company include inbound logistics,operations, outbound logistics, marketing and sales, and service
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Describethe concept of the "chain of customers."
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From a quality perspective, an interestingvariation of the value chain is the concept of the "chain ofcustomers." Looking at the activities along the value chain sequentially,we see that the links in the value chain are really people performing differentfunctions. The chain of customers is revealed when you view the step in thechain after you as your own customer. This means that if you work atworkstation 4 in a process at the core of the value chain, you will make surethat the work you do is absolutely impeccable before you release it to your"customer" in workstation 5. This chain extends from raw materialsthrough supplier firms to the producing firm, with the final link in the chainbeing the ultimate consumer of the product. The notion is that if each of usalong a chain works to satisfy our own customer, the final customer will bevery satisfied, and our products and services will be free of defects andmistakes.
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Describethe concept of supplier evaluation.
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Supplierevaluation is a tool used by many firms to differentiate and discriminatebetween suppliers. Supplier evaluations are often recorded on report cards inwhich potential suppliers are rated based on criteria such as quality,technical capability, or ability to meet schedule demands.
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Differentiatebetween single sourcing and dual sourcing.
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Singlesourcing refers to narrowing down the list of approved suppliers for a singlecomponent to just one supplier. Companies that are uncomfortable with using asingle supplier may use dual sourcing, where the number of approved suppliersis reduced to just a few. Dual sourcing reduces the exposures of having asingle supplier.
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Whatis electronic data interchange?
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Electronicdata interchange (EDI) is a system that aids customer and suppliercommunication by linking together supplier and customer information systems.Customers now are helping suppliers to isolate bottlenecks in the operation,balance production systems, and reduce setup times in an effort to reduce leadtimes. For example, suppliers of seats to Chrysler Motor Corporation must beable to meet the schedule changes within 36 hours. Schedules are communicatedthrough an electronic data interchange link on a real-time basis
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Statethe seven steps for supplier development.
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Supplierdevelopment has to do with the activities a buyer undertakes to improve theperformance of its suppliers. There are seven steps for supplier development:
• Identifycritical products and services • Identifycritical suppliers • Formcross-functional teams • Meetwith supplier top management • Identifykey projects • Definedetails of agreement • Monitorstatus and modify strategies |
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Listthe capabilities of supplier relationship management systems in SAS ERP systems
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Supplierrelationship management systems (SRMS) include spend analytics, sourcingexecution, procurement execution, payment, supplier scorecarding, andperformance monitoring. SRMSs have the following capabilities:
• Createcomplete spend transparency.• Developa comprehensive, accurate profile of the supplier base. • Identifyopportunities for optimal sourcing of materials, equipment, and services.• Consolidateand prioritize suppliers based on quality, performance, and on-time delivery. • Ensurecontract compliance and reduce maverick spending • Ensurethe quality of purchased items.• Ensureappropriate levels of supply. |
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Explainthe ISO/TS 16949 standard.
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TheISO/TS 16949 standard applies only to automotive companies. ISO/TS 16949 is anInternational Standards Organization (ISO) Technical Specification that alignsexisting automotive quality system requirements within the global automotiveindustry. ISO/TS 16949 specifies the quality system requirements for thedesign/development, production, and, where relevant, installation and servicingof automotive-related products.
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Defineacceptance sampling and give examples of when acceptance sampling is needed
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Acceptance sampling is the technique used toverify that incoming goods from a supplier adhere to quality standards.Following are some examples of when acceptance sampling might be needed:
• Whendealing with unproven suppliers • Duringstart-ups and when building new products • Whenproducts can be damaged in shipment • Whendealing with extremely sensitive products that can be damaged easily • Whenproducts can spoil during shipment• Whenproblems with a certain supplier have been noticed in the production processthat bring the supplier's performance into question |
