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21 Cards in this Set
- Front
- Back
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Assignable Variation
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Deviation in the output of a process that can be clearly identified and managed
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Attributes
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Quality characteristics that are classified as either conforming or not conforming to specification
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Canada Award for Excellence
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An award established on behalf of the Canadian government annually to companies that excel in organization wide quality
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Capability Index (Cpk)
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The ratio of the range of values produced by a process divided by the range of values allowed by the design specification
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Common Variation
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Deviation in the output of a process that is random and inherent in the process itself
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Conformance Quality
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The degree to which the product or service design specifications are met
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Cost of Quality
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Expenditures related to achieving product or service quality, such as the costs of prevention, appraisal, internal failure & external failure
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Design Quality
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The inherent value of the product in the marketplace
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Dimensions of Quality
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Criteria by which quality is measured
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DMAIC
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An acronym for the Define, Measure, Analyze, Improve & Control Improvement methodology followed by companies engaging in Six-Sigma programs
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DPMO (Defect per Million Opportunities)
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A metric used to describe the variability of a process
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House of Quality
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A matrix that helps a product design team translate consumer requirements into operating and engineering goals
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Malcolm Baldrige National Quality Award
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An award established by the U.S Dept of Commerce given annually to companies that excel in quality
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Poke-Yoke
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Japanese term for fail safing or any measure to prevent defects
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Quality at the Source
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The person who does the work is responsible for ensuring that specifications are met
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Quality Function Deployment
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A process that helps a company determine the product characteristic important to the consumer and evaluate its own product in relation to others
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Six Sigma
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A statistical term to describe the quality goal of no more than 4 defects out of eery million units. Also refers to a quality improvement philosophy & program
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Statistical Process Control (SPC)
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Techniques for testing a random sample of output from a process to determine whether the process is producing items within a prescribed range
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Total Quality Management (TQM)
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Managing the entire organization so that it excels on all dimensions of products & services that are important to the customer
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Upper & Lower Specification Limits
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The range of values in a measure associated with a process that are allowable given the intended use of the product or service
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Variables
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Quality characteristics that are measured in actual weight, volume, length or other measure
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