• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/21

Click to flip

21 Cards in this Set

  • Front
  • Back
Assignable Variation
Deviation in the output of a process that can be clearly identified and managed
Attributes
Quality characteristics that are classified as either conforming or not conforming to specification
Canada Award for Excellence
An award established on behalf of the Canadian government annually to companies that excel in organization wide quality
Capability Index (Cpk)
The ratio of the range of values produced by a process divided by the range of values allowed by the design specification
Common Variation
Deviation in the output of a process that is random and inherent in the process itself
Conformance Quality
The degree to which the product or service design specifications are met
Cost of Quality
Expenditures related to achieving product or service quality, such as the costs of prevention, appraisal, internal failure & external failure
Design Quality
The inherent value of the product in the marketplace
Dimensions of Quality
Criteria by which quality is measured
DMAIC
An acronym for the Define, Measure, Analyze, Improve & Control Improvement methodology followed by companies engaging in Six-Sigma programs
DPMO (Defect per Million Opportunities)
A metric used to describe the variability of a process
House of Quality
A matrix that helps a product design team translate consumer requirements into operating and engineering goals
Malcolm Baldrige National Quality Award
An award established by the U.S Dept of Commerce given annually to companies that excel in quality
Poke-Yoke
Japanese term for fail safing or any measure to prevent defects
Quality at the Source
The person who does the work is responsible for ensuring that specifications are met
Quality Function Deployment
A process that helps a company determine the product characteristic important to the consumer and evaluate its own product in relation to others
Six Sigma
A statistical term to describe the quality goal of no more than 4 defects out of eery million units. Also refers to a quality improvement philosophy & program
Statistical Process Control (SPC)
Techniques for testing a random sample of output from a process to determine whether the process is producing items within a prescribed range
Total Quality Management (TQM)
Managing the entire organization so that it excels on all dimensions of products & services that are important to the customer
Upper & Lower Specification Limits
The range of values in a measure associated with a process that are allowable given the intended use of the product or service
Variables
Quality characteristics that are measured in actual weight, volume, length or other measure