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16 Cards in this Set
- Front
- Back
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What does a process do? |
A process increases value to a customer by; -Increased performance (functionality) -Increased speed (decreased lead time) -Increased quality (reliability, consistency, etc.) -Increased flexibility (product variation) -Decreased cost |
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What is a Process? |
A process is a collection of activities that transform inputs into outputs that offer value to a customer
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List the Characteristics of a process. |
-Involves a collection of activities -Transforms resources and info into goods, services or information -Structure and capacity of process determine the resources required to complete transformation -Outputs can range from transportation, design, creation, and information -Processes are linked to other internal and external processes |
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List the THREE categories of Customer Desire Prioritization |
1.) Order Qualifiers 2.) Order Winners 3.) Order Losers |
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Describe an ORDER QUALIFIER |
ORDER QUALIFIER: These are traits the customer expects. The customer will not pay for a product or service unless these traits are present |
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Describe an ORDER WINNER |
ORDER WINNER: These are the traits that, if provided, will differentiate your product or service from competition |
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Decsribe an Order Loser |
ORDER LOSER; These are traits that, if present, will cause the customer to decline a product or service |
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Decsribe LEAN |
LEAN is a philosophy of improving a system continually in pursuit of the "Ideal Way" -Perfect Quality, Zero Waste, Exact Quantity, Instant and Complete Customer Satisfaction, Minimum Cost, Ability to instantly adapt to market and competitive changes Continuous Improvement, Systems Viewpoint, Continuous Learning |
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What are the THREE common elements of an organizations LEAN framework |
1.) Foundation 2.) Columns/Walls 3.) Roof |
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Describe the FOUNDATION of the a LEAN framework |
FOUNDATION: Common elements throughout the organization - Philosophy -Visual Management -Standardized Processes |
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Describe the COLUMNS/WALLS of a LEAN framework |
COLUMNS/WALLS: Tools and Methods -Process Flow Tools- how work flows through the organization -Improvement Tools- how proessses are improved -People Systems- how people and teams are utilized |
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Describe the ROOF of a LEAN framework |
ROOF: Enterprise Goals and Deployment Strategy |
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Describe SIX SIGMA |
SIX SIGMA
-Utilizes a standard improvement process called DMAIC -Focused improvement on individual processes utilizing rigorous data collection and statistical analysis |
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What does DMAIC stand for? |
DMAIC
D- Define M- Measure A- Analyze I- Improve C- Control |
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List the characteristics of the Theory of Contraints |
Theory of Constraintes
-Often referred to as "constraint management" because of its focus on identifying process constraints (limiters) -Process improvement cycle involves 5 steps -Defines "thinking processes" that encourage consideration of systems interactions |
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Describe the Scientific Method |
1. Formulate a Question 2. Gather Information and Define the System 3. Formulate a Hypothesis 4. Propose a Countermeasure 5. Implement the Countermeasure 6. Evaluate the Results |
