Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
40 Cards in this Set
- Front
- Back
|
What component in Salesforce is similar to a table of data? A. Record B. Field C. App D. Object |
D. Object |
|
|
Which standard objects have a relationship with the Account object? (2 correct answers) A. Campaign B. Opportunity C. Contact D. Lead |
B. Opportunity C. Contact |
|
|
How does a user navigate from an Account record to a related Contact record? A. Lookup Field B. Related List C. List View D. Force.com App Menu |
B. Related List |
|
|
What options are available from the Help & Training portal? (2 correct answers) A. Take Training B. Take Certification Exam C. Add Licenses D. Contact Support |
A. Take Training D. Contact Support |
|
|
Where can an administrator change the organization name and address, default locale, default language, and default time zone? A. Company Information B. Organization-wide Settings C. Business Hours D. Language Settings |
A. Company Information |
|
|
How can an administrator customize a standard fiscal year? (2 correct answers) A. Select the structure of the fiscal year. B. Define the start month of the fiscal year. C. Specify whether the fiscal year is defined by the year it begins or ends. D. Define the start day of the fiscal year. |
B. Define the start month of the fiscal year. C. Specify whether the fiscal year is defined by the year it begins or ends. |
|
|
Which user interface settings must be enabled to allow users to edit records directly from a list view, without navigating away from the page? (2 correct answers) A. Enable Inline Editing B. Enable Printable List Views C. Enable Enhanced Profile List Views D. Enable Enhanced Lists |
A. Enable Inline Editing D. Enable Enhanced Lists |
|
|
How can an administrator customize global search to help users quickly find information? (2 correct answers) A. Control which fields are searched when a user performs a global search. B. Set the order that objects appear in the search results. C. Set the number of results per page. D. Add filters to the search results. |
C. Set the number of results per page. D. Add filters to the search results. |
|
|
What is a capability of Chatter? (2 correct answers) A. People can see Chatter feed updates on records they follow. B. Customers can add posts to a public Chatter group. C. All users can enable objects and fields for feed tracking. D. People can @mention other people in a Chatter post. |
A. People can see Chatter feed updates on records they follow. D. People can @mention other people in a Chatter post. |
|
|
Where can a user view the completed tasks and past events for an opportunity? (2 correct answers) A. Activities Tab B. Open Activities related list on the opportunity record C. Activity History related list on the opportunity record D. Activity reports |
C. Activity History related list on the opportunity record D. Activity reports |
|
|
What is determined by the user's profile? (2 correct answers) A. Which tabs and apps are visible in the user interface. B. Which currencies are available to users. C. What users can do with records of a particular object. D. Which individual records users can view and edit. |
A. Which tabs are apps are visible in the user interface. C. What users can do with records of a particular object. |
|
|
What tasks can be performed by a user who is assigned to the standard System Administrator profile? (2 correct answers) A. Access a log of the records a user has viewed. B. Create and assign custom profiles to users. C. Reset user passwords. D. Delete user records. |
B. Create and assign custom profiles to users. C. Reset user passwords. |
|
|
When creating a new user, what information is captured on the user record? (2 correct answers) A. Profile assigned to the user B. List of apps that the user can access C. Name, email address, and username of the user D. User interface settings that can be enabled for the user |
A. Profile assigned to the user C. Name, email address, and username of the user |
|
|
A user receives an error message when attempting to log in to Salesforce. What is the first step an administrator should take to troubleshoot the problem? A. Change the login IP address B. Reset the password C. Unlock the user D. View the login history |
D. View the login history |
|
|
Support users at AW Computing can view, create, and edit accounts. However, the management team does not want support users to delete accounts in the organization. How can an administrator meet this requirement? A. Assign the Standard User profile to support users. B. Assign the Read Only profile to support users. C. Create a custom profile that has the View All permissions enabled for the account object and assign the custom profile to support users. D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users. |
D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users. |
|
|
An administrator is receiving a high volume of calls because users cannot log in to Salesforce. The administrator checks the Login History and notices that most users have a status of Password Lockout. What Password Policy settings can an administrator change to reduce the number of lockouts? (2 correct answers) A. Maximum invalid login attempts B. Lockout effective period C. User passwords expire in D. Enforce password history |
A. Maximum invalid login attempts B. Lockout effective period |
|
|
What should an administrator use to disable access to a custom application for a group of users? A. Profiles B. Sharing rules C. Web tabs D. Page layouts |
A. Profiles |
|
|
What should an administrator consider before importing a set of records into Salesforce? (2 correct answers) A. The import file should include a record owner for each record. B. Currency field values will default to the personal currency of the record owner. C. Data should be de-duplicated in the import file prior to import. D. Validation rules are not triggered when importing data using the import wizard. |
A. The import file should include a record owner for each record. C. Data should be de-duplicated in the import file prior to import. |
|
|
Universal Containers needs to track the manufacturer and model for specific car companies. How can the administrator ensure that the manufacturer selected influences the values available for the model? A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. Create a lookup field from the manufacturer object to the model object. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. Create a multi-select picklist field that includes both manufacturers and models. |
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. |
|
|
Sales Reps at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can an administrator accomplish this? A. Notify the product manager using opportunity update reminders. B. Enable opportunity teams and allow users to add the product manager. C. Use similar opportunities to show opportunities related to the product manager. D. Enable account teams and allow users to add the product manager. |
B. Enable opportunity teams and allow users to add the product manager. |
|
|
Which statement about custom summary formulas in reports is true? (2 correct answers) A. Reports can be grouped by a customs summary formula result. B. Custom summary formulas can reference a formula field within a report. C. Custom summary formulas can reference another customer summary formula. D. Custom summary formulas can be used in a report built from a custom report type. |
B. Custom summary formulas can reference a formula field within a report. D. Custom summary formulas can be used in a report built from a custom report type. |
|
|
How many Opportunity custom fields can you create? |
You can create up to 500 Opportunity custom fields. |
|
|
What does Salesforce authenticate before allowing a user to log in through the user interface? (2 correct answers) A. Whether the user's profile is API enabled. B. Whether the organization has trusted IP address. C. Whether the user's profile has login hour restrictions. D. Whether the user's role has login IP range restrictions. |
B. Whether the organization has trusted IP address. C. Whether the user's profile has login hour restrictions. |
|
|
What feature sets the default level of access users have to records they do not own, in each object? A. Sharing rules B. Organization-wide defaults C. Role hierarchy D. Manual Sharing |
B. Organization-wide defaults (OWDs) |
|
|
At AW Computing the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. How can an administrator meet this requirement? A. Create an ownership-based sharing rule for cases that gives read/write access to a role. B. Change the organization-wide default for cases to Public Read/Write. C. Create a criteria-based sharing rule for cases that give read/write access to a public group. D. Create a new product specialist role in the role hierarchy which is above the VP of Service roles. |
C. Create a criteria-based sharing rule for cases that give read/write access to a public group. |
|
|
What does field-level security control? A. Which fields are automatically generated by the system. B. Which fields users can view and edit based on their profile. C. Which fields are required in the user interface. D. Which fields are encrypted to users based on their profile. |
B. Which fields users can view and edit based on their profile. |
|
|
In AW Computing, product managers do not have access to opportunities. How can an administrator grant them access to opportunities if the products managers are assisting with a specific deal? A. Add the product managers to the account teams for specific accounts. B. Add the product managers to the opportunity teams for specific opportunities. C. Add the product managers to a public group associated with specific opportunities. D. Add the product managers to the role above sales reps in the role hierarchy. |
B. Add the product managers to the opportunity teams for specific opportunities. |
|
|
How can the system administrator give the executive assistant the ability to view, edit, and transfer ownership of all records, but not allow her to delete the records? A. Create a sharing rule for each object that gives Read/Write access for all records to the executive assistant. B. Change the organization-wide default for all objects to Public Read Only. C. Assign the System Administrator profile to the executive assistant. D. Create a custom profile with the Delete object permission disabled for all objects and assign this profile to the executive assistant. |
D. Create a custom profile with the Delete object permission disabled for all objects and assign this profile to the executive assistant. |
|
|
Support agents at AW Computing need to track the product type and series when creating cases. How can an administrator ensure that the product type selected determines the values available for the series? A. Create the series field as a controlling picklist and the product type field as a dependent picklist. B. Create the product type field as a controlling picklist and the series field as a dependent picklist. C. Create a lookup field from the product type object to the series object. D. Create a multi-select picklist field that includes both product types and series. |
B. Create the product type field as a controlling picklist and the series field as a dependent picklist. |
|
|
What automatically occurs when a custom field is deleted? (2 correct answers) A. The field is removed from associated page layouts. B. The field values are archived in the setup audit trail. C. All field data is deleted. D. The field is removed from associated workflow rules. |
A. The field is removed from associated page layouts. C. All field data is deleted. |
|
|
AW Computing populates the Industry field on each account record. The sales team wants the industry information displayed on related opportunity records and updated when the value is updated on the account record. How can an administrator meet this requirement? A. Create a look-up field on the opportunity. B. Create a cross-object formula field on the account. C. Create a roll-up summary field on the account. D. Create a cross-object formula field on the opportunity. |
D. Create a cross-object formula field on the opportunity. |
|
|
An administrator at AW Computing created custom fields on the Opportunity object for Discount Percentage and Amount after Discount. The sales team wants these fields to be grouped together on the opportunity record. How can an administrator meet this requirement? A. Create a new related list on the opportunity page layout and add the custom fields to the related list. B. Create a new business process for opportunities that contain the custom fields. C. Create a new section on the opportunity page layout and add the custom fields to the section. D. Create a new record type for opportunities that contains the custom fields. |
C. Create a new section on the opportunity page layout and add the custom fields to the section. |
|
|
The support team at AW Computing wants two different business processes for cases: one for tracking feature requests and one for tracking customer support issues. Each process needs to have a different set of case statuses. How can an administrator meet this requirement? A. Create one record type and support process for feature requests and another record type and support process for customer support issues. B. Create one page layout that has the case status picklist values for feature requests and another page layout that has the case status picklist values for customer support issues. C. Change the field-level security for the case status field to display the picklist values for either feature request cases or customer support cases. D. Build a validation rule that prevents users from selecting the wrong case statuses when creating a feature request or customer support case. |
A. Create one record type and support process for feature requests and another record type and support process for customer support issues. |
|
|
An administrator created a validation rule to ensure that users do not change the Close Date of an opportunity to a day in the past. What happens when a user tries to save an opportunity that has a Close Date from last month? (2 correct answers) A. The validation failure is logged on the field history tracking related list. B. The error message defined in the validation rule displays on the record. C. The record will not save. D. The user receives an email with the reason the validation rule failed. |
B. The error message defined in the validation rule displays on the record. C. The record will not save. |
|
|
When importing records using the Data Import Wizard, what conditions will cause a record to not be imported? A. The value of a field doesn't meet the data validation criteria. B. The import file does not contain the Salesforce ID. C. A universally required field is left blank. D. A picklist value does not exist in Salesforce. |
A. The value of a field doesn't meet the data validation criteria. C. A universally required field is left blank. |
|
|
What are the benefits of using the Data Import Wizard to import data into Salesforce? (2 correct answers) A. Import greater than 50,000 records. B. Choose whether or not to trigger workflow rules. C. Prevent duplicate records from entering the system. D. Load data for all standard and custom objects. |
B. Choose whether or not to trigger workflow rules. C. Prevent duplicate records from entering the system. |
|
|
Why would a user choose data loader instead of the Data Import Wizard? (2 correct answers) A. Export or delete data. B. Choose whether or not to run data validation rules. C. Import lead records and prevent duplicate records. D. Save field mappings for later use. |
A. Export or delete data. D. Save field mappings for later use. |
|
|
How can an administrator prevent a former employee from logging in to the company's Salesforce organization and free up a user license? A. Delete the user record. B. Overwrite the user record. C. Freeze the user record. D. Deactivate the user record. |
D. Deactivate the user record. |
|
|
What features provides an automated way to obtain a complete set of Salesforce data for archiving? (2 correct answers) A. Data Import Wizard B. Data export service C. Data loader D. Reports |
B. Data export service C. Data loader |
|
|
An administrator at AW Computing incorrectly imported a set of records into Salesforce. Which tools can the administrator use to remove the records from Salesforce? (2 correct answers) A. Salesforce rooll-back B. Data loader C. Mass delete records D. Data Import Wizard |
B. Data loader C. Mass delete records |
