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60 Cards in this Set
- Front
- Back
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1. How should the System Administrator implement biweekly notifications for Sales Rep that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days? A. Create Scheduled Dashboards B. Create a Chatter Group C. Create Opportunity Update Reminder D. Create Scheduled Reports |
C. Create Opportunity Update Reminder |
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2. How should a sales rep create an all-day event in Salesforce? A. Ask the System Administrator to check "All-Day Events" in the Activity Settings B. Check the "All-Day Event" checkbox on the event C. Use a task for an all-day event because then no time fields are needed D. Ensure the event is scheduled for times within the Start and End of Day hours |
B. Check the "All-Day Event" checkbox on the event |
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3. Universal Containers utilizes a private sharing model for Accounts, Contacts, and Opportunities. When account owners are on vacation, a back-up sales rep needs access to all Accounts with the rating of Hot. How should the System Administrator give the back-up sales rep access to Hot Accounts? A. Instruct the Hot Account owner to manually share the Accounts with the back-up rep before leaving on vacation B. Create a criteria-based sharing rule to share all Hot Accounts with the user in the back-up rep account field C. Create a criteria-based sharing rule to share all Hot Accounts with all the users in the back-up rep's public group D. Use a workflow rule to change ownership for all the Hot Accounts where the owner's On Vacation field is checked |
C. Create a criteria-based sharing rule to share all Hot Accounts with all the users in the back-up rep's public group |
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4. How should a Chatter user send a message to another Chatter user that cannot be viewed by anyone else? A. Use #secret to send the message to the recipient B. Post a Private Message to the recipient C. Send a message to the recipient's Unlisted Chat D. Use @mention to include the recipient within the message |
B. Post a Private Message to the recipient |
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5. Universal Containers wants to track Invoice Payments on an Opportunity Related List. Only the Finance Team should see this Related List; however, all Users should be able to view Invoice Payment reports.How should the System Administrator implement this requirement? A. Set the Invoice Payment Org-Wide Sharing Settings to Private B. Build an Invoice Payment report with a Running User of Finance C. Only grant Finance access to the Invoice Payment Object D. Create a new Page Layout and Profile for the Finance Team |
D. Create a new Page Layout and Profile for the Finance Team |
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6. Which two User Interface settings should be used to allow users, with all required profile permissions, to edit records in List Views? Choose 2 answers A. Enable Inline Editing B. Enable Enhanced Lists C. Enable Enhanced Profile List Views D. Enable Enhanced Page Layout Editor |
A. Enable Inline Editing B. Enable Enhanced Lists |
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7. Which Salesforce capability allows customers to vote on new product features? A. Articles B. Answers C. Ideas D. Knowledge |
C. Ideas |
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8. A System Administrator cannot share a report folder. What is a possible reason? A. The reports in the folder only reference custom objects B. Folder Sharing is not enabled for the Org C. The reports in the folder are already shared with other users D. The folder is the "My Personal Custom Reports" folder |
D. The folder is the "My Personal Custom Reports" folder |
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9. Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values.What should the System Administrator update to support this requirement? A. Stage field picklist options in Record Types B. Page Layouts to include the correct field C. Stage Selected Values in the Sales Processes D. Field-Level Security in the User Profile |
C. Stage Selected Values in the Sales Processes |
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10. Which two changes are tracked in the Setup Audit Trail? Choose 2 answers A. creating a List View B. using the Data Loader C. using the Data Import Wizard D. resetting a User's password |
C. using the Data Import Wizard D. resetting a User's password |
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11. Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? A. Define the Default Case Owner in Support Settings B. Create a Validation Rule based on the Created By filed C. Configure a default value for the Case Owner field D. Create a Workflow Rule that checks for a blank Owner field |
A. Define the Default Case Owner in Support Settings |
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12. Universal Containers has an Auto-response rule to send emails when a customer submits a new Case and an Assignment rule to determine Case ownership for new Cases. In addition, the Case object has validation rules to ensure that each Case includes values for all fields needed by its owner to resolve the Case. Workflow Rules and Escalation Rules ensure that a support manager is properly notified when a Case remains unresolved for too long. In what order does Salesforce process the immediate actions associated with Workflow Rules and related business automation for a newly created record? A. Workflow rules, Validation rules, Assignment rules, Escalation rules, Auto-response rules B. Validation rules, Escalation rules, Assignment rules, Auto-response rules, Workflow rules C. Escalation rules, Validation rules, Workflow rules, Auto-response rules, Assignment rules D. Validation rules, Assignment rules, Auto-response rules, Workflow rules, Escalation rules |
D. Validation rules, Assignment rules, Auto-response rules, Workflow rules, Escalation rules |
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13. Which two standard objects are related to Account records? Choose 2 answers A. Campaigns B. Leads C. Cases D. Opportunities |
C. Cases D. Opportunities |
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14. Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Status represents? Choose 3 answers A. donut chart B. bar chart C. funnel chart D. line chart E. Pie chart |
B. bar chart C. funnel chart E. Pie chart |
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15. How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports? A. Configure Report Conditional Highlighting for each value B. Update the Picklist field and set the color for each value C. Use a Bucket field that defines the color for each value D. Create a Formula field that defines the color for each value |
B. Update the Picklist field and set the color for each value |
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16. Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce. How many of the board members can be added to a single Email Alert? A. Up to 25 additional email addresses can be added to the Email Alert B. It is not possible to add additional email addresses to the Email Alert C. Up to 250 additional email addresses can be added to the Email Alert D. Up to 5 additional email addresses can be added to the Email Alert |
D. Up to 5 additional email addresses can be added to the Email Alert |
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17. Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location. What should the System Administrator use to set this up? A. Assignment Rules and Queues B. Auto-response Rules and Profiles C. Automated Notifications and Groups D. Territory Management and Terms |
A. Assignment Rules and Queues |
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18. Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won.Which approach should the System Administrator use to enable this feature? A. Add payment detail custom fields to the Opportunity B. Build a standard Visualforce page and Force.com site C. Install an AppExchange credit card payment package D. Create a Workflow Rule Email Alert to notify Finance |
C. Install an AppExchange credit card payment package |
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19. Which two desktop features are available in the Salesforce1 App? Choose 2 answers A. Create a Report B. Create a List View C. Display an Application List D. Follow a user on Chatter E. Convert a Lead |
D. Follow a user on Chatter E. Convert a Lead |
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20. Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line.How should the System Administrator meet this requirement? A. Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams B. Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules C. Add the product specialists to the Account Team for each Account that has purchased a product from the product line D. Create a criteria-based Case Sharing Rule to share corresponding Cases with the product specialist role |
B. Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules |
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21. What is a benefit of using a Lookup Filter instead of a Validation Rule? A. better error messages when an incorrect record is selected B. faster page refresh on Salesforce1 C. improves user efficiency when selecting a related record D. adds the ability to edit multiple records from list views |
C. improves user efficiency when selecting a related record |
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22. The customer support team wants to use a different Page Layout when closing a Case. Which method should the System Administrator use to fulfill this request? A. Case Close Page Layout B. Support Process C. Record Type and Page Layout D. Field-Level Security |
A. Case Close Page Layout |
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23. A System Administrator will use the Import Wizard to update existing Account records. Which values can the Import Wizard use to find matching records? A. Parent Account field B. Created By field C. Account Name and Site fields D. Address fields |
C. Account Name and Site fields |
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24. What are two benefits pf using Data Categories with Salesforce Knowledge? Choose 2 answers A. Articles can be classified into groups B. Articles can be referenced in Chatter posts C. Articles access can be controlled D. Articles Owners can track views |
A. Articles can be classified into groups C. Articles access can be controlled |
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25. Universal Containers needs a field that reflects Account size based on number of employees. Which formula function should the System Administrator use to evaluate different results based on a specific condition with multiple outcomes? A. TEXT B. IF C. AND D. ISPICKVAL |
B. IF |
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26. What are two best practices to prepare for prior to mass-deleting records? Choose 2 answers A. Schedule a weekly data export and download the backup zip files B. Run and export a report to archive data before deletion C. Download a Setup Audit Trail for the last six months before deletion D. Create a new list view for all records that need to be deleted |
A. Schedule a weekly data export and download the backup zip files C. Download a Setup Audit Trail for the last six months before deletion |
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27. Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes. What method should the System Administrator use? A. List View Inline Editing B. Report Exports C. Mass Update Addresses D. Data.com Clean |
C. Mass Update Addresses |
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28. Universal Containers has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sales captures different information and has a different sales cycle. How should the System Administrator configure Salesforce to meet these requirements? A. Create a Page Layout, Sales Process, and Record Type for each type of sale B. Create a custom Object for warranty renewals with the appropriate Sales Process C. Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role D. Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale |
A. Create a Page Layout, Sales Process, and Record Type for each type of sale |
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29. What should a System Administrator do to enable CRM Content for a custom object? A. Add the Related Content related list to the Page Layout B. Create a custom field called "CRM Content" C. Add the Solution Categories related list to the Page Layout D. Create an object-specific Content Library |
A. Add the Related Content related list to the Page Layout |
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30. Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executive (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps. How should the System Administrator ensure the AE can edit all the Contacts associated with their Accounts, no matter who owns the Contact? A. Create a read/write Sharing rule to share all the related Contact with the Account owner B. Account owner privileges give the AE edit access to all related records by default C. Use the Mass Transfer Rule to transfer all ownership of all Contacts to the AEs D. Select the edit all associated contacts option for all the AE role in the Role Hierarchy |
B. Account owner privileges give the AE edit access to all related records by default |
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31. Custom fields in the Lead object can be mapped to which types of fields? Choose 2 answers A. Custom Account B. Custom Opportunity C. Standard Contact D. Custom Activity |
A. Custom Account B. Custom Opportunity |
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32. Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity? A. Dependent Picklist Fields B. Field-level Security C. Page Layout required fields D. Opportunity Validation Rules |
C. Page Layout required fields |
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33. Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object's tab. Which two settings should the System Administrator check to find the cause of the problem? Choose 2 answers A. Inventory object Page Layouts B. Support Team Permission Sets C. Inventory object Sharing Settings D. Support Team Profiles |
B. Support Team Permission Sets D. Support Team Profiles |
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34. Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline? Choose 2 answers A. Open Activities B. Contact Roles C. Campaign Members D. Campaign Influence |
A. Open Activities D. Campaign Influence |
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35. A Finance user with the "View All Data" permission enabled sees no Opportunities when opening a Sales pipeline report. However, a Sales Rep sees Opportunities as expected. Which two actions should a System Administrator perform to resolve this problem? Choose 2 answers A. Select Save Hierarchy Level on the pipeline report B. Update the report filter to show All Opportunities C. Create a Custom Report Type for the user that shows all records D. Change the Org-Wide Opportunity Sharing Default to Public Read |
B. Update the report filter to show All Opportunities D. Change the Org-Wide Opportunity Sharing Default to Public Read |
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36. Which three reports can be used to display a list of the Top 10 Accounts on a dashboard? Choose 3 answers A. summary report with Rows to Display set to 10 B. summary report without a chart C. tabular report with Rows to Display set to 10 D. tabular report with a chart E. summary report with a chart |
B. summary report without a chart C. tabular report with Rows to Display set to 10 E. summary report with a chart |
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37. Universal Containers created a Time-based Workflow rule that sends a follow-up email to the customer two days after a case is closed. The System Administrator wants to verify that the workflow functions correctly. Which queue should the System Administrator view to monitor pending Workflow Actions? A. Background Jobs Queue B. Outbound Messaging Delivery Queue C. Time-Based Workflow Queue D. Mass Email Queue |
C. Time-Based Workflow Queue |
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38. At Universal Containers the sales mangers would like Opportunities that have not been updated in the past 30 days to automatically be flagged. How should a System Administrator implement this requirement? A. Create a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria B. Create a formula field to show the Last Login date of the Owner and display an alert message if it meets the defined criteria C. Add a formula to the default value of the Last Modified Date field to turn the text red if the record meets the criteria D. Add a formula to the default value of the Opportunity name field to turn the background red if the record meets the criteria |
B. Create a formula field to show the Last Login date of the Owner and display an alert message if it meets the defined criteria |
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39. What should a System Administrator do to temporarily prevent a User from logging into Salesforce? A. Change the User's Login Hours B. Delete the User's Account C. Freeze the User's Account D. Reset the User's password |
C. Freeze the User's Account |
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40. Universal Container has a team of Account Managers that requested email alerts any time an Opportunity or Case is create on Accounts that they own. What is the minimum number of workflows needed to accomplish this task? A. no workflow rules, but two email alerts B. two workflow rules with one email alert each C. one workflow rule with two email alerts D. four workflow rules for create and update on Opportunities and Accounts |
B. two workflow rules with one email alert each |
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41. The Universal Containers CEO does not want to see the list of Contacts when view an Account page, but still needs to access Contact records. How should a System Administrator configure this? A. Set the Contact Org-Wide Default Sharing Settings to Private B. Remove Read access permissions for Contacts from the CEO's Profile C. Remove the Account Related List from the Contact page layout D. Create an Account page layout without the Contacts Related List |
D. Create an Account page layout without the Contacts Related List |
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42. Which Salesforce feature should a company implement to provide a method for its resellers to track their Leads and Opportunities? A. Partner Community B. Automated Lead Conversions C. Customer Community D. Web-to-Lead forms |
A. Partner Community |
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43. Which two features should the System Administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest? Choose 2 answers A. Queues B. Lead Teams C. Escalation Rules D. Assignment Rules |
A. Queues D. Assignment Rules |
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44. In addition to Contacts, what can a System Administrator synchronize between Salesforce and Outlook using Lightning for Outlook? A. Accounts B. Tasks C. Notes D. Events |
D. Events |
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45. What should a System Administrator do first to troubleshoot login error messages? A. Log in as the user to view the error message B. Review entries in the Setup Audit Trail C. Search the debug log for the error message D. Check the Users Login History Related List |
D. Check the Users Login History Related List |
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46. What standard object stores information about sales deals? A. Assets B. Opportunities C. Products D. Accounts |
B. Opportunities |
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47. The Sales Operations team notices an increase in Opportunities without Products. Which configuration change should the System Administrator make to help Sales Reps remember to add Products to every Opportunity? A. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only B. Enable the Opportunity setting to "prompt users to add products to opportunities." C. Create a Validation Rule that prevents a user from creating an Opportunity with no Products D. Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no Products |
B. Enable the Opportunity setting to "prompt users to add products to opportunities." |
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48. Which two parameters are configured using Locale settings? Choose 2 answers A. First/Last Name and Date format B. Business Hours and Holidays C. Phone Number and Currency format D. Time and Number Display format |
A. First/Last Name and Date format D. Time and Number Display format |
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49. When a user account is deactivated, what happens to the associated license? A. The license is automatically assigned to another user B. The license is listed as Inactive C. The license is removed from the billable licenses for the organization D. The license becomes available for reassignment |
D. The license becomes available for reassignment |
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50. Universal Containers sells through many different reseller networks. Each reseller's deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer. How should the sales process be modified to ensure opportunities are not double-counted in the pipeline? A. Enable duplicate management to prevent the creation of the duplicate opportunities B. Change the amount on the duplicate opportunities to zero C. Create one opportunity and use the competitors related list to track the different resellers D. Change the forecast category to Omitted on the duplicate opportunities |
D. Change the forecast category to Omitted on the duplicate opportunities |
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51. How can a System Administrator discover who added a field to the account page layout? A. Run an Account History report B. Review the Account Last Modified by field C. Create a poll in the Admin Chatter group D. Download the Setup Audit Trail |
D. Download the Setup Audit Trail |
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52. In which situation is the Case Contact notified when a support representative adds a new Case Comment? A. The support Representative posts the comment to the Case Chatter Feed B. The System Administrator enables Case Comment Notification to Contacts C. The System Administrator configures the Case Auto-Response Rules D. The Support Representatives uses the Send Email Action on the Case Feed |
B. The System Administrator enables Case Comment Notification to Contacts |
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53. Universal Containers has three Account record types: Prospect, Customer and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity. How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records? A. Create an Account Validation Rule that prevents new Accounts with Customer Record Type from being saved B. Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new Accounts C. Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets D. Create a Workflow Rule or Process to change the Record Type from Customer to Prospect |
A. Create an Account Validation Rule that prevents new Accounts with Customer Record Type from being saved |
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54. The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process. In which two locations can the System Administrator implement customer-facing email templates with respect to Cases? Choose 2 answers A. Case Auto-response Rules B. Owner Assignment Notifications C. Support Rep's Send Email options D. Case Escalation Notifications |
A. Case Auto-response Rules C. Support Rep's Send Email options |
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55. Universal Containers regularly imports Account from an external order systems that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports? A. Create a formula field that identifies matches B. Use VLOOKUP to find matching records in Salesforce C. Use the ID from the order system in place of the Salesforce ID D. Create a unique External ID field on Accounts in Salesforce for matching |
D. Create a unique External ID field on Accounts in Salesforce for matching |
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56. What is a potential benefit of using Suggested Solutions? A. reduced support costs B. shorter sales cycles C. consistent marketing D. faster product launch |
A. reduced support costs |
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57. What should the System Administrator check when users are unable to find a Custom Report Type? A. Make sure the user Profile includes the Report Type B. Make sure the new Report Type is deployed C. Ad a button for the new Report Type to the Report Builder D. Add the new Report Type to the related objects |
B. Make sure the new Report Type is deployed |
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58. What is the maximum number of components that can be added to a single Dashboard? A. 15 B. 3 C. 20 D. 50 |
C. 20 |
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59. What are two initial Submission Actions in an Approval Process? Choose 2 answers A. A task can be assigned to users in a specific Profile B. An outbound message can be sent to another application C. The record is locked for everyone except the Owner D. The value of a field on the record can be updated |
B. An outbound message can be sent to another application D. The value of a field on the record can be updated |
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60. Which report should a System Administrator use to display the number of Contacts related to an Account? A. Summary report with a Roll-up Summary Account field B. Tabular report with a report formula C. Summary report with a report formula D. Tabular report with a Roll-up Summary Account field |
C. Summary report with a report formula |
