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60 Cards in this Set
- Front
- Back
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1. What report should a System administrator use to display the number of Contacts related to an Account? A. Summary Report with a Roll-up Summary Account field B. Summary Report with a report formula C. Tabular Report with a report formula D. Tabular Report with a Roll-up Summary Account field |
A. Summary Report with a Roll-up Summary Account field |
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2. Universal Containers created a Time-based Workflow rule that sends a follow-up email to the customer two days after a case is closed. The System Administrator wants to verify that the workflow functions correctly. A. Mass Email Queue B. Time-Based Workflow Queue C. Background Jobs Queue D. Outbound Messaging Delivery Queue |
B. Time-Based Workflow Queue |
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3. Which Salesforce capability allows customer to vote on new product features? A. Knowledge B. Articles C. Answers D. Ideas |
D. Ideas |
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4. Universal Containers needs a fields that reflects Account size based on number of employees. Which formula function should the System Administrator use to evaluate different results based on a specific condition with multiple outcomes. A. TEXT B. IF C. ISPICKVAL D. AND |
B. IF |
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5. The Password Policy shows the length of time until password expire in 90 days. However, some users find that their password expire every 14 days. Where should the System Administrator change the password expiry period for these users? A. Roles assigned to the Users B. Individual User Records C. Permission Sets assigned to the Users D. Profiles assigned to the Users |
D. Profiles assigned to the Users |
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6. What are the two Final Approval Actions in an Approval Process? Choose 2 answers A. Call Apex B. Send an Outbound Message C. Send an email D. Create a chatter post |
B. Send an Outbound Message C. Send an email |
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7. Universal Containers created a new product line with a special sales team to sell the products. The sales process for the new line is more complex than the current sales process. The Systems Administrator added new picklist values to the Stage field for use by the new sales team. How should the Systems Administrator configure Salesforce to ensure only the appropriate stages are visible based on the product line? A. Create a validate rule to display the appropriate Stages based on the User's roles. B. Create a new Forecast Categories and assign the new picklist value to those Categories C. Create a sales process and Opportunity record type for each product line. D. Create a validation rule to display the appropriate Stages based on product line. |
C. Create a sales process and Opportunity record type for each product line.
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8. Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executive (AE) own all the Accounts. Some Contacts are owned by AE, and other Contacts are owned by Support Reps. How should the System Administrator ensure the AE can edit all the Contacts associated with their Accounts, no matter who owns the Contact? A. Create a read/write Sharing rule to share all the related Contact with the Account owner B. Use the Mass Transfer Rule to transfer all ownership of all Contacts to the AEs C. Account owner priviledges give the AE edit access to all related records by default D. Select the edit all associated contacts option for all the AE role in the role hierarchy. |
C. Account owner priviledges give the AE edit access to all related records by default |
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9. What should a System Administrator do to organise the fields in the reports? A. Modify the standard report type. B. Edit the report builder layout C. Create a custom report type D. Enable Dynamic Reports |
C. Create a custom report type |
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10. Which Salesforce functionality can assist companies with organize meetings that invite key customers and internal sales teams? A. Calendar Multi-user view B. Cloud Scheduler C. Public Events D. Public Calendar |
B. Cloud Scheduler |
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11. What are the two benefits of using Data Categories with Salesforce Knowledge? A. Article Owners can track view B. Articles can be referenced in Chatter Posts C. Articles can be classified into groups D. Article access can be controlled. |
C. Articles can be classified into groups
D. Article access can be controlled. |
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12. Which two actions allow the System Administrator to limit Chatter access to a subset of Salesforce users? Choose 2 answers. A. Create an email invitation for the subset of users B. Add the subset of users to the company-wide Chatter group. C. Create a Permission Set with the "Enable Chatter" permission for the subset of users D. Edit a profile to "Enable Chatter" for the subset of users |
C. Create a Permission Set with the "Enable Chatter" permission for the subset of users D. Edit a profile to "Enable Chatter" for the subset of users |
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13. Universal Containers users a private data access model. Product Managers and sales representatives are in different branches of the hierarchy. What should an administrator do to ensure that product managers can report on opportunities in their product line? A. Save all the opportunity reports in a public folder B. Create a sharing rule based on criteria. C. Move all product managers to a role below the sales representative. D. Create a new role for product managers and sales representatives. |
B. Create a sharing rule based on criteria. |
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14. Universal Containers has three Account record types: Prospect, Customer and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity. How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records? A. Create a Workflow Rule or Process to change the Record Type from Customer to Prospect. B. Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets C. Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new Accounts D. Create an Account Validation Rule that prevents new Accounts with Customer Record Type from being saved. |
B. Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets
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15. Universal Containers regularly imports Account from an external order systems that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports? A. Use VLOOKUP to find matching records in Salesforce B. Use the ID from the order system in place of the Salesforce ID. C. Create a formula field that identifies matches. D. Create a unique External ID field on Accounts in Salesforce for matching. |
D. Create a unique External ID field on Accounts in Salesforce for matching. |
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16. The System Administrator uploaded 1000 Leads from a source and was later found to have errors. How should the System Administrator remove the records before uploading a corrected version? A. Delete Leads from a Leads report B. Mass Delete Leads from Data Management C. Delete Leads from the record detail page D. Mass Delete Leads from Data Export |
B. Mass Delete Leads from Data Management |
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17. Universal Containers wants to track Invoice Payments on an Opportunity Related List. Only the Finance Team should see this Related List; however, all Users should be able to view Invoice Payment reports. How should the System Administrator implement this requirement? A. Create a new Page Layout and Profile for the Finance Team. B. Only grant Finance access to the Invoice Payment object. C. Build an Invoice Payment report with a Running User of Finance. D. Set the Invoice Payment Org-Wide Sharing Settings to Private |
A. Create a new Page Layout and Profile for the Finance Team. |
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18. Universal Containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals. Which features should the System Administrator implement? A. Competitors and Similar Opportunities B. Big Deal Alerts and Sales Teams C. Commonalities and Won Information D. Sales Teams and Closed Won Opportunities |
B. Big Deal Alerts and Sales Teams |
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19. A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occuring? A. This is a System Audit field and it is Read-Only for existing record. B. This field is defined as Read-Only on the Page Layout. C. This user does not have Edit permissions on the Account object. D. This field is Read-Only in Field Level Security settings. |
A. This is a System Audit field and it is Read-Only for existing record.
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20. What is a potential benefit of using Suggested Solutions? A. faster product launch B. reduced support costs C. shorter sales cycles D. consistent marketing |
B. reduced support costs |
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21. Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records of this object. Product development needs read/write access to all the records within the object, while the executives will only be able to view the records. How can the System Administrator configure the security model to meet these requirements? A. Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All Access. B. Set the Organization-Wide Defaults for the custom object to Public Read Write; give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read permissions for that object. C. Set the Organization-Wide Defaults for the custom object to Public Read Write create a Read Only Sharing Rule to share all records in the object with the Executive Public Group. D. Set the Organization-Wide Defaults for the custom object to Private; add the Executive users to the default team for the object; add the default team to all the records. |
A. Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All Access.
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22. How can multiple Campaign records be associated with a single Opportunity? A. Campaign Hierarchy B. Campaign Influence C. Campaign Members D. Primary Campaign Source |
B. Campaign Influence |
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23. Which three objects have a relationship with a Campaign? Choose 3 answers. A. Contact B. Opportunity C. Contact Role D. Account E. Lead |
A. Contact B. Opportunity E. Lead |
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24 Which feature allows Universal Containers to require a value in a custom date field when the Opportunity changes to Closing? A. Page Layout B. Dependent Picklist C. Record Type D. Validation Rule. |
D. Validation Rule.
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25. Which Salesforce feature should a company implement to provide a method for its resellers to track their Leads and Opportunities? A. Customer Community B. Web-to-Lead forms C. Partner Community D. Automated Lead Conversions |
C. Partner Community
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26. How can a System Administrator discover who added a field to the account page layout? A. Review the Account Last Modified by field B. Create a poll in the Admin Chatter group C. Download the Setup Audit Trail D. Run an Account History report. |
C. Download the Setup Audit Trail
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27. Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the System Administrator implement to allow customers have quickily access to the information? Choose 2 answers. A. Case Comment Notifications. B. Self-service Portal C. Case Feed Layout Actions D. Auto-response Rules |
B. Self-service Portal
D. Auto-response Rules |
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28. Universal Containers has a renewals sales team that will use the Opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values. Which feature allows a System Administrator to maintain the same field for two different teams? A. Record Types B. Permission Sets C. Page Layouts D. Sales Processes |
A. Record Types
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29. The Universal Containers CEO does not want to see the list of Contacts when view an Account page, but still needs to access Contact records. How should a System Administrator configure this? A. Set the Contact Org-Wide Default Sharing Settings to Private. B. Remove the Account Related List from the Contact page layout. C. Remove Read access permissions for Contacts from the CEO's Profile D. Create an Account page layout without the Contacts Related List. |
D. Create an Account page layout without the Contacts Related List.
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30. Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line. How should System Administrator meet this requirement? A. Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules. B. Create a criteria-based Case Sharing Rule to share corresponding Cases with the product specialist role. C. Change the Org-wide Default for Cases to Controlled by Parent and add product specialists to Account Teams. D. Add the product specialist to the Account Team for each Account that has purchased a product from the product line. |
A. Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.
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31. Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? A. generating Web-to-Case HTML code to add to the website. B. adding a link a specified routing address for Email-to-Case C. implementing a Partner Portal with knowledge Templates. D. adding a link for Auto-Response Rules for Solutions. |
C. Implementing a Partner Portal with knowledge Templates. D. adding a link for Auto-Response Rules for Solutions. |
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32. The Sales Operations team need to import and export Accounts, Contacts, Opportunities, and Orders. Which two Profile permissions does the Sales Operation team need to be able to perform this task? A. API enabled. B. View All Data C. Weekly Data Export D. Modify All for those objects. |
A. API enabled. D. Modify All for those objects. |
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33. Which two functions can be customized for the Salesforce1 App? Choose 2 answers A. Object Record Types B. Field Permissions C. Object Compact layout D. Navigation Menu content E. Custom Objects |
C. Object Compact layout
D. Navigation Menu content |
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34. What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline? A. Set a Dashboard filter to the current user B. Set the Dashboard Running user to the current user C. Create a dashboard for each user D. Create a dashboard folder for each user |
A. Set a Dashboard filter to the current user |
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35. A system Administrator creates a Workflow Rule that assigns a Task to a support manager Role when a Case is escalated. Case owners complain that they are being assigned these tasks. What should a System Administrator do to correct this issue? A. Make sure there is only one user in the role. B. Add a field update to the workflow to also change the owner. C. Remove the workflow and use a report instead. D. Change the workflow rule to assign tasks based on profile. |
D. Change the workflow rule to assign tasks based on profile. |
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36. What standard object stores information about sales deals? A. Accounts B. Opportunities C. Products D. Assets. |
B. Opportunities |
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37. What should a System Administrator do to enable CRM Content for a custom object? A. Create a custom field called "CRM Content" B. Create an object-specific Content Library C. Add the Solution Categories related list to the Page Layout. D. Add the Related Content related list to the Page Layout |
D. Add the Related Content related list to the Page Layout
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38. How should a System Administrator ensure that a Picklist field's values display in consistant colors on all reports? A. Create a Formula field that defines the color for each value. B. Update the Picklist field and set the color for each value. C. Use a Bucket field that defines the color for each value. D. Configure Report Conditional Hightlighting fo each value. |
B. Update the Picklist field and set the color for each value. |
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39. How should a System Administrator provide a Sales Rep Commission Report that is visible only to the Executive Team? A. Save the report in the My Personal Report folder B. Name the report "For Executive Team Use Only - DO NOT USE". C. Set Opportunity Org-Wide Default Sharing Settings to Private D. Save the report in a folder shared with the Executive Team. |
D. Save the report in a folder shared with the Executive Team. |
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40. A System Administrator enables Case Feed Actions and Feed Items in Support Settings. With the appropriate Profile permissions enabled, what change will users see? A. All Case buttons will be converted to Actions in the Case feed. B. All Case fields will be added to the Chatter Feed Tracking. C. Case Feeds will no longer be hidden on standard D. Cases will use Feed Layouts than standard Page Layouts. |
D. Cases will use Feed Layouts than standard Page Layouts. |
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41. How should a System Administrator configure a report for each sales rep to see their own Open Opportunities? A. Create a separate report for each Sales Rep B. Create a report filtered by "My Opportunities" C. Create a Summary report grouped by Sales Rep D. Create a report schedule for each Sales Rep. |
B. Create a report filtered by "My Opportunities" |
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42. A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new support engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive the email alerts regarding the high-priority cases. How can a Salesforce Administrator troubleshoot this issue? A. Check if the workflow evalution criteria is correct. B. Verify the user's email address C. Check if the correct email template is used. D. Check if the workflow rule is active. |
B. Verify the user's email address |
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43. What can a System Administrator specify in the Company Information page? A. Primary Contact, Chatter Settings, Set Domains B. Organization Name, Default Time Zone, Default Language C. Fiscal Year, Password Policies, Default Time Zone D. Business Hours, Translation Settings, Corporate Currency. |
B. Organization Name, Default Time Zone, Default Language |
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44. Which set of Salesforce records is exported by choosing the "Export All" option instead of "Export" in Data Loader? A. Records for all standard objects in the org. B. Records for a specified object and its parent records C. Records in the recycle bin for a specified object D. Records for a specified object and its child records. |
C. Records in the recycle bin for a specified object |
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45. What are two reasons a user cannot be deactivated? Choose 2 answers. A. The user is the recipient of Workflow Email Alerts. B. The user account is frozen C. The user is the Owner of open Opportunities D. The user is a Customer Community Administrator |
A. The user is the recipient of Workflow Email Alerts. D. The user is a Customer Community Administrator |
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46. Which three reports can be used to display a list of the Top 10 Accounts on a dashboard? Choose 3 answers. A. tabular report with Rows to Display set to 10 B. summary report with a chart C. summary report with Rows to Display set to 10 D. summary report without a chart E. tabular report with a chart |
A. tabular report with Rows to Display set to 10 B. summary report with a chart D. summary report without a chart |
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47. Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the System Administrator implement? A. Competitors on the Opportunity Page Layout B. Products and Pricebooks on Opportunity Line Items. C. Strength and Weaknesses on Company Information. D. Big Deal Alerts on high-value Opportunities. |
B. Products and Pricebooks on Opportunity Line Items. |
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48. How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days? A. Create a Chatter Group. B. Create Opportunity Update Reminders C. Create Scheduled Dashboards D. Create Scheduled Reports |
B. Create Opportunity Update Reminders |
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49. Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity? A. Opportunity Validation Rules B. Dependent Picklist Fields C. Page Layout required fields D. Field-level Security |
C. Page Layout required fields |
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50. Universal Containers has a complex sales processes with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities. Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type? Choose 2 answers. A. Remove Record Types from the users' Sales Process. B Remove the Record Type field from the users' Page Layout C. Instruct users to update the Default Record Type in My Settings D. Remove Record Types from the users' Profiles. |
B Remove the Record Type field from the users' Page Layout D. Remove Record Types from the users' Profiles. |
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51. How would an email automatically be sent to a customer when the Support Rep adds a comment to the case? A. Enable Case Comment Notifications to Contacts. B. Set the customer as the Automated Case User. C. Include the customer in the Assignment Rule D. Add the comment to the Case Chatter Feed. |
A. Enable Case Comment Notifications to Contacts. |
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52. Where should a System Administrator specify the number of search results displayed per object? A. Search Settings B. Object's Setting C. Object's Search Layouts D. User Interface Setup Settings |
A. Search Settings |
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53. What should a System Administrator do to assign a Service Cloud Console license to a user? A. Enable Service Console in Support Settings B. Clone the Sample Console and assign it to the user C. Enable Service Cloud User on the user record detail page. D. Create a new Permission Set License Assignment |
C. Enable Service Cloud User on the user record detail page. |
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54. Universal Containers wants to automatically assign a Task to account managers when a customer's agreement is about to expire. How should a System Administrator configure this functionality? A. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY(). B. Create a Workflow on Account with a rule criteria of Agreement End Date C. Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY() D. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY(). |
A. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY(). |
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55. A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud. Which two statements regarding call recording should be considered when implementing this requirement? Choose 2 answers. A. Call recording is a feature of some add-on products from the AppExchange. B. Call recording is a native feature available with Salesforce by default. C. Call recording is a feature that a developer might create with Salesforce App Cloud. D. Call recording is a feature that will not work with Salesforce Service Cloud. |
C. Call recording is a feature that a developer might create with Salesforce App Cloud.
D. Call recording is a feature that will not work with Salesforce Service Cloud. |
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56. Which two objects can be related to Campaign Members? A. Partners B. Contact Roles C. Contacts D. Leads |
C. Contacts
D. Leads |
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57. What is a benefit of entering Trusted IP Ranges in the Network Access section? A. Users that log in within the network will not be required to verify their identity. B. Users are unable to log in through the API on networks not marked as trusted. C. AppExchange packages can communicate with an external site. D. All attempts to log in from outside the network will be denied. |
A. Users that log in within the network will not be required to verify their identity.
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58. Which option can be added to Outlook Publisher Layouts? A. Quick Actions B. Custom Buttons C. Custom Fields D. Related Lists |
A. Quick Actions
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59. Custom fields in the Lead object can be mapped to which types of fields? Choose 2 answers. A. Standard Contact B. Custom Account C. Custom Opportunity D. Custom Activity |
B. Custom Account
C. Custom Opportunity |
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60. When creating a new user in a production Salesforce.org, which two requirements should a System Administrator consider? Choose 2 answers A. Usernames must be unique across all production Salesforce orgs. B. Usernames must be unique within each Salesforce org. C. Usernames must include the company's email domain. D. Usernames must be the same as the user's email address. |
A. Usernames must be unique across all production Salesforce orgs.
C. Usernames must include the company's email domain. |
