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70 Cards in this Set
- Front
- Back
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Where can an administrator change the organization name and address, default locale, default language, and default time zone? A. Company Information B. Organization-wide Settings C. Business Hours D. Language Settings |
A. Company Information |
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How can an administrator customize a standard fiscal year? Select 2 correct answers. A. Select the structure of the fiscal year. B. Define the start month of the fiscal year. C. Specify whether the fiscal year is defined by the year it begins or ends. D. Define the start day of the fiscal year. |
B. Define the start month of the fiscal year. C. Specify whether the fiscal year is defined by the year it begins or ends. |
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Which user interface settings must be enabled to allow users to edit records directly from a list view, without navigating away from the page? Select 2 correct answers. A. Enable Inline Editing B. Enable Printable List Views C. Enable Enhanced Profile List Views D. Enable Enhanced Lists |
A. Enable Inline Editing D. Enable Enhanced Lists |
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How can an administrator customize global search to help users quickly find information? Select 2 correct answers. A. Control which fields are searched when a user performs a global search. B. Set the order that objects appear in the search results. C. Set the number of results per page. D. Add filters to the search results. |
C. Set the number of results per page. D. Add filters to the search results. |
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What is a capability of Chatter? Select 2 correct answers. A. People can see Chatter feed updates on records they follow. B. Customers can add posts to a public Chatter group. C. All users can enable objects and fields for feed tracking. D. People can @mention other people in a Chatter post. |
A. People can see Chatter feed updates on records they follow. D. People can @mention other people in a Chatter post. |
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Where can a user view the completed tasks and past events for an opportunity? Select 2 correct answers. A. Activities tab B. Open Activities related list on the opportunity record C. Activity History related list on the opportunity record D. Activity reports |
C. Activity History related list on the opportunity record D. Activity reports |
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What is determined by the user's profile? Select 2 correct answers. A. Which tabs and apps are visible in the user interface. B. Which currencies are available to users. C. What users can do with records of a particular object. D. Which individual records users can view and edit. |
A. Which tabs and apps are visible in the user interface. C. What users can do with records of a particular object. |
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What tasks can be performed by a user who is assigned to the standard System Administrator profile? A. Access a log of the records a user has viewed. B. Create and assign custom profiles to users. C. Reset user passwords. D. Delete user records. |
B. Create and assign custom profiles to users. C. Reset user passwords. |
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When creating a new user, what information is captured on the user record? Select 2 correct answers. A. Profile assigned to the user B. List of apps that the user can access C. Name, email address, and username of the user D. User interface settings that can be enabled for the user
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A. Profile assigned to the user C. Name, email address, and username of the user |
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A user receives an error message when attempting to log in to Salesforce. What is the first step an administrator should take to troubleshoot the problem? A. Change the login IP ranges. B. Reset the password. C. Unlock the user. D. View the login history. |
D. View the login history. |
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Question: Support users at AW Computing can view, create, and edit accounts. However, the management team does not want support users to delete accounts in the organization. How can an administrator meet this requirement? A. Assign the Standard User profile to support users. B. Assign the Read Only profile to support users. C. Create a custom profile that has the View All permission enabled for the account object and assign the custom profile to support users. D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users. |
D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users. |
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Question: An administrator is receiving a high volume of calls because users cannot log in to Salesforce. The administrator checks the Login History and notices that most users have a status of Password Lockout. What Password Policy settings can an administrator change to reduce the number of lockouts? Select 2 correct answers. A. Maximum invalid login attempts B. Lockout effective period C. User passwords expire in D. Enforce password history |
A. Maximum invalid login attempts B. Lockout effective period |
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What does Salesforce authenticate before allowing a user to log in through the user interface? Select 2 correct answers. A. Whether the user's profile is API enabled. B. Whether the organization has trusted IP addresses. C. Whether the user's profile has login hour restrictions. D. Whether the user's role has login IP range restrictions.
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B. Whether the organization has trusted IP addresses. C. Whether the user's profile has login hour restrictions. |
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What feature sets the default level of access users have to records they do not own, in each object? A. Sharing rules B. Organization-wide defaults C. Role hierarchy D. Manual Sharing |
B. Organization-wide defaults |
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At AW Computing the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. How can an administrator meet this requirement? A. Create an ownership-based sharing rule for cases that gives read/write access to a role. B. Change the organization-wide default for cases to Public Read/Write. C. Create a criteria-based sharing rule for cases that gives read/write access to a public group. D. Create a new product specialist role in the role hierarchy which is above the VP of Services role. |
C. Create a criteria-based sharing rule for cases that gives read/write access to a public group. |
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Question: What does field-level security control? A. Which fields are automatically generated by the system. B. Which fields users can view and edit based on their profile. C. Which fields are required in the user interface. D. Which fields are encrypted to users based on their profile. |
B. Which fields users can view and edit based on their profile. |
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Question: In AW Computing, product managers do not have access to opportunities. How can a system administrator grant them access to opportunities if the product managers are assisting with a specific deal? A. Add the product managers to the account teams for specific accounts. B. Add the product managers to the opportunity teams for specific opportunities. C. Add the product managers to a public group associated with specific opportunities. D. Add the product managers to the role above sales reps in the role hierarchy. |
B. Add the product managers to the opportunity teams for specific opportunities. |
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Question: How can the system administrator give the executive assistant the ability to view, edit, and transfer ownership of all records, but not allow her to delete the records? A. Create a sharing rule for each object that gives Read/Write access for all records to the executive assistant. B. Change the organization-wide default for all objects to Public Read Only. C. Assign the System Administrator profile to the executive assistant. D. Create a custom profile with the Delete object permission disabled for all objects and assign this profile to the executive assistant. |
D. Create a custom profile with the Delete object permission disabled for all objects and assign this profile to the executive assistant. |
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Support agents at AW Computing need to track the product type and series when creating cases. How can an administrator ensure that the product type selected determines the values available for the series? A. Create the series field as a controlling picklist and the product type field as a dependent picklist. B. Create the product type field as a controlling picklist and the series field as a dependent picklist. C. Create a lookup field from the product type object to the series object. D. Create a multi-select picklist field that includes both product types and series. |
B. Create the product type field as a controlling picklist and the series field as a dependent picklist. |
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What automatically occurs when a custom field is deleted? Select 2 correct answers. A. The field is removed from associated page layouts. B. The field values are archived in the setup audit trail. C. All field data is deleted. D. The field is removed from associated workflow rules. |
A. The field is removed from associated page layouts. C. All field data is deleted. |
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AW Computing populates the Industry field on each account record. The sales team wants the industry information displayed on related opportunity records and updated when the value is updated on the account record. How can an administrator meet this requirement? A. Create a look-up field on the opportunity. B. Create a cross-object formula field on the account. C. Create a roll-up summary field on the account. D. Create a cross-object formula field on the opportunity. |
D. Create a cross-object formula field on the opportunity. |
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An administrator at AW Computing created custom fields on the Opportunity object for Discount Percentage and Amount after Discount. The sales team wants these fields to be grouped together on the opportunity record. How can an administrator meet this requirement? A. Create a new related list on the opportunity page layout and add the custom fields to the related list. B. Create a new business process for opportunies that contains the custom fields. C. Create a new section on the opportunity page layout and add the custom fields to the section. D. Create a new record type for opportunities that contains the custom fields. |
C. Create a new section on the opportunity page layout and add the custom fields to the section. |
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The support team at AW Computing wants two different business processes for cases: one for tracking feature requests and one for tracking customer support issues. Each process needs to have a different set of case statuses. How can an administrator meet this requirement? A. Create one record type and support process for feature requests and another record type and support process for customer support issues. B. Create one page layout that has the case status picklist values for feature requests and another page layout that has the case status picklist values for customer support issues. C. Change the field-level security for the case status field to display the picklist values for either feature request cases or customer support cases. D. Build a validation rule that prevents users from selecting the wrong case statuses when creating a feature request or customer support case. |
A. Create one record type and support process for feature requests and another record type and support process for customer support issues. |
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An administrator created a validation rule to ensure that users do not change the Close Date of an opportunity to a day in the past. What happens when a users tries to save an opportunity that has a Close Date from last month? Select 2 correct answers. A. The validation failure is logged on the field history tracking related list. B. The error message defined in the validation rule displays on the record. C. The record will not save. D. The user receives an email with the reason the validation rule failed. |
B. The error message defined in the validation rule displays on the record. C. The record will not save. |
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When importing records using the Data Import Wizard, what conditions will cause a record to not be imported? Select 2 correct answers. A. The value of a field doesn't meet the data validation criteria. B. The import file does not contain the Salesforce ID. C. A universally required field is left blank. D. A picklist value does not exist in Salesforce. |
A. The value of a field doesn't meet the data validation criteria. C. A universally required field is left blank. |
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What are the benefits of using the Data Import Wizard to import data into Salesforce? Select 2 correct answers. A. Import greater than 50,000 records. B. Choose whether or not to trigger workflow rules. C. Prevent duplicate records from entering the system. D. Load data for all standard and custom objects |
B. Choose whether or not to trigger workflow rules. C. Prevent duplicate records from entering the system. |
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Why would a user choose data loader instead of the Data Import Wizard? Select 2 correct answers. A. Export or delete data. B. Choose whether or not to run data validation rules. C. Import lead records and prevent duplicate records. D. Save field mappings for later use. |
A. Export or delete data. D. Save field mappings for later use. |
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How can an administrator prevent a former employee from logging in to the company's Salesforce organization and free up a user license? A. Delete the user record. B. Overwrite the user record. C. Freeze the user record. D. Deactivate the user record. |
D. Deactivate the user record. |
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What features provides an automated way to obtain a complete set of Salesforce data for archiving? Select 2 correct answers. A. Data Import Wizard B. Data export service C. Data loader D. Reports |
B. Data export service C. Data loader |
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An administrator at AW Computing incorrectly imported a set of records into Salesforce. Which tools can the administrator use to remove the records from Salesforce? Select 2 correct answers. A. Salesforce roll-back B. Data loader C. Mass delete records D. Data Import Wizard |
B. Data loader C. Mass delete records |
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What report format displays a list of records sorted into groups with subtotals? A. Tabular B. Summary C. Matrix D. Joined |
B. Summary |
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How can an administrator limit the data in a report to only show accounts where the annual revenue is greater than 5 million dollars? A. Sort the report by the Annual Revenue field. B. Summarize the report by the Annual Revenue field. C. Group the report by the Annual Revenue field. D. Filter the report by the Annual Revenue field. |
D. Filter the report by the Annual Revenue field. |
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Which chart type can an administrator use to compare opportunity amounts by rep and then by stage? A. Gauge B. Funnel C. Stacked bar chart D. Donut |
C. Stacked bar chart |
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What types of dashboard components display the grand totals from the bottom of a report? Select 2 correct answers. A. Table B. Gauge C. Metric D. Chart |
B. Gauge C. Metric |
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What is determined by the running user of the dashboard? A. What data viewers of the dashboard will see. B. Which users can access the dashboard. C. Which users can access the source reports for the dashboard. D. Which users can refresh a dashboard. |
A. What data viewers of the dashboard will see. |
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AW Computing uses a private sharing model for opportunities. What opportunities will a sales rep see when he drills down to an opportunity source report from a dashboard component? A. Only opportunities that the running user of the dashboard can access. B. Only opportunities that the sales rep can access. C. Only opportunities that the running user of the report can access. D. All opportunities in the organization. |
B. Only opportunities that the sales rep can access. |
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What options are available when setting the evaluation criteria for a workflow rule? Select 2 correct answers. A. Created, and any time it's edited to no longer meet criteria B. Created C. Created, and any time it's edited to subsequently meet criteria D. Deleted |
B. Created C. Created, and any time it's edited to subsequently meet criteria |
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A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes multiple users. When the workflow rule is triggered, to whom will the task be assigned? A. All users in the Global Sales Managers role. B. The owner of the record that triggered the workflow rule. C. A single user in the Global Sales Managers role. D. The default workflow user. |
B. The owner of the record that triggered the workflow rule. |
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AW Computing wants the account owner to be notified when a high priority case is created for an account. How can an administrator accomplish this? A. Create a workflow rule to send an email alert to the account owner. B. Enable field history tracking to send an email alert to the account owner. C. Create an escalation rule to notify the account owner. D. Create an auto-response rule to send an email alert to the account owner. |
A. Create a workflow rule to send an email alert to the account owner. |
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When a lead is converted by a user, which records are automatically created to store the information from the lead record? Select 2 correct answers. A. Account B. Contact C. Product D. Case |
A. Account B. Contact |
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AW Computing wants to automate leads using a web-to-lead form. When a potential customer submits the form, the submitter should receive a customized email based on the lead source. How can an administrator meet this requirement? A. Map custom fields on the Lead object to custom fields on the Contact object. B. Create assignment rules that email the submitter based on the lead source. C. Create auto-response rules that send a different email for each lead source. D. Create a workflow rule that uses different email alerts for each lead source. |
C. Create auto-response rules that send a different email for each lead source. |
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The marketing team at AW Computing creates and distributes leads to different regional sales groups for qualification. How can an administrator automate this process? A. Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue. B. Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group. C. Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team. D. Create a queue for each regional group and a lead assignment rule to route leads to the queues. |
D. Create a queue for each regional group and a lead assignment rule to route leads to the queues. |
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Which features are available with Salesforce Knowledge that are not available with Solutions? Select 2 correct answers. A. Chatter feed collaboration B. Article types and data categories C. Article versioning D. Multi-language support |
B. Article types and data categories C. Article versioning |
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The support team at AW Computing wants to change ownership of high-priority cases that have not been resolved after 3 hours. These cases should be owned by Tier 2 agents. How can an administrator meet this requirement? A. Create a public group and an auto-response rule. B. Create a public group and a workflow rule. C. Create case queue and an assignment rule. D. Create a case queue and an escalation rule. |
D. Create a case queue and an escalation rule. |
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What are the capabilities of email-to-case? Select 2 correct answers. A. Triggers assignment rules, escalation rules, and workflow rules. B. Automatically associates customer email replies with the case. C. Uses the company's email address to associate an account with the case. D. Automatically populates case fields based on data the customer enters on the website. |
A. Triggers assignment rules, escalation rules, and workflow rules. B. Automatically associates customer email replies with the case. |
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What section of the Salesforce Console for Service and Case Feed allows users to get up to speed quickly on the details of a case? A. Interaction Log B. Publisher C. Highlights Panel D. Chatter Feed |
C. Highlights Panel |
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What component in Salesforce is similar to a table of data? A. Record B. Field C. App D. Object |
D. Object |
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Which standard objects have a relationship with the Account object? Select 2 correct answers. A. Campaign B. Opportunity C. Contact D. Lead |
B. Opportunity C. Contact |
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How does a user navigate from an account record to a related contact record? A. Lookup Field B. Related List C. List View D. Force.com App Menu |
B. Related List |
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What options are available from the Help & Training portal? Select 2 correct answers. A. Take Training B. Take Certification Exam C. Add Licenses D. Contact Support |
A. Take Training D. Contact Support |
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In which of the following edition you can create a Managed Package? A. Developer Edition B. Professional Edition C. Unlimited Edition D. Enterprise Edition E. Full Test Sandbox |
A. Developer Edition |
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Which of the following types of packages can be upgraded? A. Unmanaged Packages B. Managed Packages C. Packages cannot be upgraded |
B. Managed Packages |
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How can a system administrator grant user access to dashboards? Choose 2 answers: A. Share folders with public groups B. Designate running users C. Share folders with roles D. Create and share data categories |
A. Share folders with public groups C. Share folders with roles |
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What will occur when a system administrator creates a dynamic dashboard? A. The dashboard refreshes automatically whenever the underlying data changes B. The data displayed varies based on the user viewing the dashboard C. The dashboard components re-size based on the device users to view the dashboard D. The dashboard automatically sends an email when the underlying data changes |
B. The data displayed varies based on the user viewing the dashboard |
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What must a system administrator consider when setting up the running user for a dashboard? Choose 2 answers: A. only users in the same role as the running user can view the dashboard B. Data access permissions determine what data the users can view in the source reports C. The running user determines the data displayed in the components of the dashboard D. The running user becomes the default owner of the dashboard |
B. Data access permissions determine what data the users can view in the source reports C. The running user determines the data displayed in the components of the dashboard |
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What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level? A. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads. B. They are the same thing C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns. D. None of the Above |
A. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads. |
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What can a marketing user do using the Manage Members button on a campaign record? Choose 2 answers: (Can Add/Edit members by searching (existing) or importing (new)) A. Associate existing opportunities with the campaign B. Associate existing contacts with the campaign C. Import new leads and associate them with the campaigns D. Create a custom report including all campaign members |
B. Associate existing contacts with the campaign C. Import new leads and associate them with the campaigns |
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With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2 A. Import new leads and add it to campaign B. Associate opportunities to the campaign C. Associate existing contacts to the campaign D. Associate up to 50000 existing leads to the campaign |
A. Import new leads and add it to campaign D. Associate up to 50000 existing leads to the campaign |
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What is used to create a relationship between an Opportunity object and a Campaign object? Choose 2 answers: A. Campaign influence related list B. Opportunity sales process C. Primary campaign source field D. Campaign hierarchy fields |
A. Campaign influence related list C. Primary campaign source field |
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Which permission is required to convert a lead? Choose 2 answers: A. "Transfer" access for leads, accounts, contacts, and opportunities B. "Convert Leads" profile permission C. "Import leads" profile permission D. "Create" and "Edit" access for leads, accounts, contacts, and opportunities |
B. "Convert Leads" profile permission D. "Create" and "Edit" access for leads, accounts, contacts, and opportunities |
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When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default? Choose 2 answers: A. Account B. Contact C. Lead D. Case |
A. Account B. Contact |
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Criteria-based sharing rules can be created for which objects? (pick 3) A. Leads B. Campaign Members C. Contacts D. Products E. Accounts |
A. Leads C. Contacts E. Accounts |
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Which schedule type can be defined for a product? Choose 2 answers: A. Revenue B. Quantity C. Production D. Forecast |
A. Revenue B. Quantity |
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A system administrator at Company A needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers: A. Use similar opportunities to update the opportunities B. Export opportunities and update using the import wizard C. Create a list view for opportunities and update using inline editing Amy’s SF Admin 201 Notes D. Export opportunities and update using the data loader |
C. Create a list view for opportunities and update using inline editing Amy’s SF Admin 201 Notes D. Export opportunities and update using the data loader |
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What task can a delegated administrator perform? Choose 3 answers: A. Log in as a user who has granted login access B. Manage specified custom objects C. Manage users within specified roles D. Create new user profiles E. Reset passwords for all users |
A. Log in as a user who has granted login access B. Manage specified custom objects C. Manage users within specified roles |
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You must meet the following prerequisites before enabling territory management: Choose 2 answers A. Your organization must be using customizable forecasting B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management. C. You must have the Marketing User Profile D. You must have the Territory Manager Profile |
A. Your organization must be using customizable forecasting B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management. |
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What statements is not true for a workflow task A. Historical tracking is allowed for workflow task B. A single task can be assigned to multiple users C. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default D. To assign tasks to multiple users, create multiple tasks as outcomes of the rule |
B. A single task can be assigned to multiple users |
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Who may be assigned a workflow task? (Choose 3) A. An Account team role B. A Sales Team Role C. The Record owner D. A single user E. Multiple users F. The Record creator |
C. The Record owner D. A single user F. The Record creator |
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Which of the following is the best way to make the Field Mandatory for everyone? A. Validation Rule B. Page Layout C. Field Level Security D. Roles & Profiles |
C. Field Level Security |
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Which of the following cannot be on the controlling side of the Dependent Picklist? A. Standard Picklist B. Checkbox C. Multi-Select Picklist D. Custom Picklist |
C. Multi-Select Picklist |
