Safety And Communication Csp Jf

Front 1

communication

Back 1

the process of transmitting information and understanding from one person to another by use of words and non-verbal expressions such as body language

Front 2

Human relations

Back 2

the development and maintenance of effective interpersonal relationships that enhance teamwork

Front 3

Jargon

Back 3

specialized words or phrases known only by persons working in a position

Front 4

Stereotype

Back 4

a preconceived belief or opinion about a group of people that applied to every person in that group

Front 5

Feedback

Back 5

a step in communication that occurs when the listener ask a question, repeats infor or otherwise helps the speaker to know if the message has been correctly received

Front 6

Coaching

Back 6

positive reinforcement used to encourage CS techs to follow proper work practices, and neg reinforcement to discourage inappropriate work practices

Front 7

Attitude

Back 7

a person s emotions or willingness that cause him/her to react in a predetermined way to people or situations

Front 8

Cross-functional team

Back 8

a group of employees from different department within the healthcare facility that works together to resolve operating problems

Front 9

Diversity

Back 9

the broad range of human characteristics and dimensions that impact the employees' values, opportunities, and perceptions of themselves and others at work

Front 10

Empowerment

Back 10

the act of granting authority to employee to make key decisions within the employees' area of responsibility

Front 11

Service recovery

Back 11

the sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation for the customer and department

Front 12

Subordinate

Back 12

an employee who is supervised by someone in a higher organizational position

Front 13

Sharps

Back 13

cutting instruments including knives, scalpels, blades, needles, and scissors of all types

Front 14

Aerosol

Back 14

a suspension of ultra microscopic solid or liquid particles in the air or gas; a spray

Front 15

Ergonomics

Back 15

the process of changing work or working conditions to reduce employee stress

Front 16

Work-related musculoskeletal disorder(WMDS)

Back 16

an injury to or disorder of the musculoskeletal system where exposure to workplace risk factors may have contributed to the disorder's development or aggravated a pre-existing condition

Front 17

Risk management

Back 17

the method used to asses the risks of a specific activity, and to develop a program to reduce losses from exposure to those risk

Front 18

Combustible

Back 18

a substance that, if ignited, will react with oxygen and burn

Front 19

Combustible loading

Back 19

the weight of combustible materials per square foot of area in which those materials are located

Front 20

Material safety data sheet(MSDS)

Back 20

a written statement providing detailed infor about a chemical or toxic substance including potential hazards and appropriate handling methods

Front 21

Ploymerization

Back 21

a molecular reaction that creates an uncontrolled release of energy

Front 22

Hazardous waste

Back 22

substances that cannot be disposed of in the facility's normal trash system

Front 23

Disaster (internal)

Back 23

any situation with the potential to cause harm or injury to CS employees, or where the loss of utilities may drastically impact department operations

Front 24

Disaster (external)

Back 24

a situation in which activities external to the facility affects departmental or facility operations

Front 25

Endemic disease

Back 25

one that occurs more or less continuously throughout a community