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11 Cards in this Set

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  • Back
Communication
The exchange of information by gesturing, body language, writing and speaking.
Interpersonal Skills

(List Interpersonal Skills needed to deal with people effectively)
*Patience
*Good listening skills
*Courteous
*Empathetic
*Tactful
*Respectful
*Supportive
*Confidentially
*Honest
*Attentive
*Understanding
Sociocultural Factors

(List Sociocultural factors that will affect both you and the patient)
1. Food-fasting
2. Special Holidays
3. Religion-Jehovah Witness, Catholic, Jewish
4. Clothing
5. Values
6. Piercings, Tattoos
Communication Barriers

(List Barriers to effective communication)
1. Poor communication skills-stuttering. Spelling
2. Sensory impairment: Speech, Sight, Hearing
3. Cognitive impairment
4. Culture
5. Language
6. Criticism
7. Interrupting
8. Judgmental
9. Body Language
10. Changing Subject
Communication Techniques

(List effective communication techniques)
1. Be non judgmental
2. Show Acknowledgement
3. Be brief and logical
4. Face the person and use eye contact
5. Use language that can be understood.
6. Speak clearly, slowly and use gentle tone.
Defense Mechanisms
Define: And unconscious reaction that blocks unpleasant or threatening feelings.

Examples: regression is returning to childish behavior

Rationalization: Is Developing good socially acceptable reasons to explain your behavior and feelings so approval is retained.
Situation That May Influence a pt's attitude towards health care
1. Past health care experience
2. wheather a cure is possible or illness is chronic
3. How and where at pt will rehab.
4. What are the financial issues at home.
5. Is there still support at home and work?
Subjective Reporting
Things A person or pt tells you about themselves that you, the health care worker, cannot observe using your senses.

* "I feel nausea and pain"
* "My head aches"
Objective Reporting
Observation of a pt, by the health care worker, using their senses of sight, smell, hearing and touch.

The Pt's color is flushed, with edema noted on ankles
Reality Orientation
The process of reminding resident/pt of time, place and person. Also included, Pictures, clocks, calendars.
Techniques for Positive pt/family Interaction
1. Rx family with respect and kindness
2. Allow the family to be involved in pt care if able
3. inform the family of pt's progress
4. Show the family where to rest and relax for snacks and restroom.
5. Listen to the family's information.
6. Refer the family to the Dr. or charge nurse for large issues such as diagnosis, tests, Rx, and plan of care.