Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
35 Cards in this Set
- Front
- Back
Title I of the Americans with Disabilities Act (ADA) mandates that individuals with disabilities are...
|
not be discriminated against in obtaining employment
|
|
Which of the following health care issues is NOT covered under the Health Insurance Portability and Accountability Act (HIPAA)?
|
Outline payment of Medicare and Medicaid
|
|
What constitutes as a breach of contract by a health care provider?
|
Discontinuing treatment because the patient did not pay in a timely manner
|
|
Under the doctrine of respondeat superior, who can potentially be held legally responsible for an act of negligence by a medical assistant?
|
The employer/ provider only
|
|
Touching a patient in a manner to which they have not consented is considered a tort of...
|
battery
|
|
Which minors (under age 18) are not considered emancipated...
|
minor being treated for sexually transmitted disease |
|
Unless public safety is involved, what is required in all cases to release patient medical records after a subpoena is issued?
|
The patient's written consent
|
|
According to typical statutes of limitations involving negligence or malpractice, which time points are NOT used as a starting point? |
When the litigant filed a claim
|
|
What normal patient right is suspended upon discovery of child abuse?
|
Confidentiality
|
|
A POLST form is a type of... |
living will or advance directive
|
|
Generally, medical assistants are permitted to do certain clinical procedures only under the supervision of an employer/ provider because they are NOT
|
licensed
|
|
What best describes ethics?
|
Personal values governing an individual's perceptions of right and wrong
|
|
Bioethics is defined as... |
any ethical manner that pertains to life and/ or health care
|
|
What principle for a medical assistant is NOT set forth by the American Association of Medical Assistants (AAMA) Code of Ethics? |
Specific ways of dealing with certain situations
|
|
At present, what is the main difference between reporting child abuse and reporting elder or intimate partner abuse? |
Child abuse must be reported to authorities in all 50 states while other types of abuse do not always need to be reported
|
|
A provider is dealing with HIV or AIDS. Which of the following statements regarding the provider's legal or ethical requirements is NOT true? |
The provider can ethically deny treatment
|
|
What is the time frame during which an abortion can be legally performed in all states? |
Abortion can be performed during the first trimester
|
|
Therapeutic communication interjects what element into communication? |
Empathy
|
|
Active listening requires...
|
being attuned to what the other person is saying and what they are communicating nonverbally |
|
In order for verbal communication between two people to be effective, the sender's message must be...
|
complete, clear and concise, cohesive
|
|
In the United States, what do most people consider a comfortable personal space for dealing on a personal (not intimate) level with another individual?
|
Between 1-1/2 and 4 feet
|
|
The use of a defense mechanism which a person unconsciously ascribes their own undesirable acts or impulses to someone else is known as...
|
projection
|
|
According to Maslow's hierarchy of needs, what is the first level of need that people must satisfy before all others? |
Physiological and survival needs
|
|
A cultural broker is someone who... |
acts as an intermediary or advocate for another person or cultural group within the health care community
|
|
When interviewing a patient, which of the following types of question prompts only a yes or no response? |
Closed questions |
|
Which of the following does NOT initially occur when a person is exposed to an acute stressor?
|
Triggering of the parasympathetic nervous system
|
|
In order, what are the four stages of job burnout?
|
Honeymoon, reality, dissatisfaction, a sad state |
|
Which of the following activities does NOT relieve stress?
|
Gladly accepting all assigned work
|
|
The symptoms lethargy and weight loss can be associated with which of the following conditions? |
AIDS, Cancer, End-stage renal disease |
|
According to Dr. Kubler-Ross, what are the most likely stages of grief experienced by a patient with a life-threatening illness, in order? |
Denial, anger, bargaining, depression, acceptance
|
|
Which of the following management styles offers rewards to subordinates in terms of teamwork, recognition by other workers, and self-actualization? |
Participatory management |
|
If an office manager is using a teamwork approach, what is the first step in getting the team started?
|
Developing a work statement with the team
|
|
As an office manager, when is the best time to carry out a salary review for employees? |
At the beginning of each year |
|
A medical assistant who functions as a human resource manager is responsible for developing and updating which of the following documents?
|
Office policy manual |
|
Which of the following actions during an initial employment interview is discouraged?
|
Offering the applicant the job at that time |