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11 Cards in this Set
- Front
- Back
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What are the 7 Best practices in Public health risk and crisis communication?
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- Accept and involve stakeholders a legitimate partners
- Listen to people - Be truthful, honest, frank and open - Coordinate, collaborate and partner with other credible sources - Meet the needs of the media - Communicate clearly and with compassion - Plan thoroughly and carefully |
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What was the main disease causing agent of Bio terrorism with the US mail service?
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- Bacillus Anthraxis
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What does GOARN stand for>
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- Global Outbreak Alert and Response Network
- part of WHO |
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What is the foundation of effective outbreak communication?
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- Trust
- Clear, jargon-free explanations |
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Why is announcing early important?
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- It sets the standard, what the public can expect through the rest of the outbreak
- Critical decision about the timing of this announcement - Can shape public perceptions of how the outbreak is being managed |
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Why and how is it important to be transparent?
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- Must be candid and easily understood, complete and accurate
- Transparency has some limits, some info should not be made public for ethical reasons - Too much secrecy will undermine public trust |
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What does respect public concern mean?
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- The public are entitled to know about issues that affect their health
- This makes the goal to inform the public that is involved, interested, reasonable, thoughtful, solution-oriented and collaborative |
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Name some important questions to ask while planning in advance: (read only)
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- What needs to be done
- Who needs to know - What do they need to know - How will we reach them - Who will be the spokesperson - What agency will be the lead |
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What are parts of poor risk management communication?
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- Mixed messages from experts
- Information released late - Over-reassuring messages - Power struggles - Recommendations to the public with a reality check - Leaving myths, rumors and doomsayers unchallenged or uncorrected - Spokespersons who engage in improper behaviour, exhibit a lack of effect or use inappropriate humor |
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Proposed definition for populations at risk during pandemic
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- people who due to their social context have increased exposure to the contagion
- people who risk having their basic human needs met, including water, food, shelter and sufficient and appropriate care due to societal impacts |
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What are the categories of social risk during pandemic (9)
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- Income and income distribution
- social and physical environment - education and literacy - employment and working conditions - early life income and child development - ethnicity, culture and language - age and disability - gender - access to health services |
