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55 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Parts of an Air Conditioner |
Compressor, Condenser, Evaporator |
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What is not a strut |
Leaf Spring |
Plant |
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What is the claim amount to take to ARB |
$50,000 or less |
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What Connects the Quarter Panels |
Rear Rails/Rear Panel |
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Tires - Cut in the side wall |
Replace the tire. |
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Who can impose penalties on appraisers? |
General Commissioner |
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What is not part of the ignition? |
Rack and Pinion |
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Where is the cowl located? |
Between the engine and the passenger compartment. |
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Who can authorize the repairs to a vehicle? |
The owner |
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When must an appraiser provide an estimate? |
Within 24 hours of writing one. |
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Differential Assembly is part of what? |
Front and rear wheel drive. |
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What is the structural support located between the front and rear door? |
Center pillar. |
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What is used in the condenser unit of an A/C? |
Refrigerant |
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What is considered body damage? |
Fender, bumper and windshield |
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What is not considered body damage? |
Engine Damage |
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Who can repair a vehicle? |
A licensed body shop |
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Who can not repair a vehicle? |
A non licensed body shop |
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Who do you notify when you have a change of address? |
Business regulation. |
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How long do you have to notify of a change of address? |
30 days |
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Rack and pinion is part of what system? |
Suspension |
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What types of suspension are there? |
Ball, joint and strut |
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What is it called when your vehicle alignment is off? |
Toe in and toe out |
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Is the claimant 1st or 3rd party? |
3rd |
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What is the appropriate method of repairing deployed airbags? |
Per manufacturer guide you must replace them. |
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What panels are chip resistant coating used on? |
Inner fenders, aprons, rails, rear panels and any other to match OEM texture. |
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What are parts of the electrical system? |
Starter, alternator, battery and oxygen sensor. |
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What is the threshold for a total loss? |
75% |
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How many days do you have to respond to a claim? |
30 days |
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How many days for a supplement? |
4 days after the request has been made |
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How many days for a non renewal or revocation? |
21 days |
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When is it appropriate to repair rack and pinion steering? |
When it is a front tire impact that affects the suspension |
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When can an appraiser issue payment? |
Only when he / she is licensed to do so |
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What does R & I stand for? |
Remove and install |
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What is not part of the AC? |
The thermostat |
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Appropriate notification of use of aftermarket parts? |
In writing to the owner |
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What is an example of unfair claims practice? |
Refusing to pay claims without conducting a reasonable investigation. |
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What is the tie rod? |
Ties the steering rack to the steering arm |
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How many days does the appraiser have to reinspect the vehicle after he was informed? |
2 days |
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What are the violation and penalties for revocation or suspension? |
Probation for a specific time and fines up to $500 |
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Who can impose penalties when violating Rhode Island insurance law? |
Insurance Commissioner. |
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How do you determine labor hours on a frame? |
Disassembly |
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When will an appraiser suggest a drive in? |
Automatic Window Damage |
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Which of the following is not an Appraisers behavior? |
Suggesting taking vehicle to a different shop. |
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The shot called for a supplement, what is the appraiser to do? |
Re inspect the vehicle |
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What is not part of the ignition? |
Rack and Pinion |
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What is a rack and Pinion part? |
Power steering |
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What repairs need to have another part removed? |
Front grille and fender. |
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OEM parts, when can aftermarket be used? |
When like kind and quality |
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OEM only prior to? |
30 months |
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How is ACV Determined? |
Depreciation |
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What part is an appraiser not allowed to be part of? |
Salvage Yards |
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Which are not parts of the frame? |
Second cross front member |
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What is part of the electrical system? |
Spark plugs |
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Is an upper control ever repaired? |
Tie rods |
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Overhand? |
Tune up, Remove and put back on |
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