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79 Cards in this Set
- Front
- Back
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A small office/home office (SOHO) is considering upgrading to Windows XP. Which of the following security
features are included in Windows XP Professional and not included with Windows XP Home? (Select TWO). A. Domain account support B. Encrypted File System C. Windows Defender D. Windows Firewall E. Allowing up to 5 users to access shared files |
AB
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A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in
the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer: A. driver is corrupt. B. is not turned on. C. cable is unplugged. D. has not been installed on the user's computer. |
D
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When a user would like to access a file server with Universal Name Convention (UNC), which of the following
information is needed? A. hostname and path name B. HTTP server address on Address Bar C. SMTP server address D. DHCP server information |
A
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A computer that can host dual PCI-Express video cards is said to be:
A. SLI compatible. B. MLI ready. C. NLI compatible. D. NVEX ready. |
A
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In which of the following locations is the IP address manually assigned for a network interface card (NIC)?
A. Appletalk Properties B. IPX/SPX Properties C. TCP/IP Properties D. NetBEUI Properties |
C
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Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor?
A. Key > File > Backup B. Key > Tools > Backup C. Key > File > Export D. Key > Tools > Export |
C
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In Windows 2000 Professional, which of the following can be used to get to the Event Viewer?
A. Start > My Computer > Manage > System Information > Event Viewer B. Start > Programs > Administrative Tools > Event Viewer C. Start > Settings > Control Panel > System Tools > System Management > Event Viewer D. Start > Programs > Accessories > System Tools > Management Console > Event Viewer |
B
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To turn on the firewall in Windows XP Service Pack 2, right click on My Network Places > Properties > right click
on the network connection to the firewall > Properties then: A. Advanced tab. B. Firewall tab. C. Security tab. D. Tools tab. |
A. Advanced tab
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Which of the following interfaces is commonly used for connecting printers?
A. serial B. IEEE 1394/Firewire C. wireless D. USB |
D
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To ensure bidirectional communications with a printer connected to a parallel port, the cable should be labeled:
A. IEEE 802.11x compatible. B. IEEE 1284 compliant. C. Underwriters Laboratory (UL) approved. D. IEEE 1394 compatible |
B
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Which of the following accounts are disabled by default after installing Windows XP?
A. Administrator B. Guest C. User D. Print Operator |
B
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To view the display drivers in Windows XP, which of the following should a technician do?
A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. C. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. D. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. |
A
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Which of the following is used for digital transmission over twisted copper wire? (Select TWO).
A. cable B. ISDN C. DSL D. satellite |
BC
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When troubleshooting a TCP/IP network problem using the PING command, the activity light on the network
interface card (NIC) flickers but the screen reports that there is no response. Which of the following may be the cause of the problem? A. The address being PINGed is not routed to any network. B. The address being PINGed is not assigned to any computer. C. The address being PINGed is a server. D. The NIC needs new drivers. |
B
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Which of the following paths can be used to check whether a printer is assigned to the correct port?
A. Start > Settings > Printer and Faxes > right click printer > Properties > About B. Start > Settings > Printer and Faxes > right click printer > Properties > General C. Start > Settings > Printer and Faxes > right click printer > Properties > Ports D. Start > Settings > Printer and Faxes > right click printer > Properties > Advanced Answer: |
C
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To view the display drivers in Windows XP, which of the following should a technician do?
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Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.
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A computer reports a SMART error on startup. This is MOST likely caused by a failure of the
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Hard Drive
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A user has hardware to support two display devices and would like to adjust the system so that Windows are
dragged between the two screens vertically instead of horizontally. Which of the following Windows controls would be used? |
Display Properties > Settings Tab
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How many disks are needed to create installation floppy disks for Windows 2000?
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4
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Which of the following is a boot loader program? (Select THREE).
A. LILO B. GRUB C. Korn Shell D. NTLDR E. C Shell |
ABD
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What is the minimum processor requirements for XP?
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233MHz
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In a computer running Windows 2000/XP that has no extended partitions on the disk, which of the following is the number of primary partitions that an operating system can contain?
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4
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What is the maximum number of Partitions on an extended partion?
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24
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How Does A normal Backup work?
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Backs Up all data regardless of archive Bit and resets all Archive bits
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How does an Incremental Backup work?
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Backs up only data with an Archive bit active and resets Archive bits.
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How does a Differential Backup work?
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Backs up only data with an active archive bit but does not reset Archive bits.
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In Windows XP Professional, files are not able to be compressed using Folder Properties. This may occur because
the files? |
Encrypted
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When selecting an IP addressing method, which of the following would be the BEST IP address assignment method for a one subnet network where the computer assigns itself an IP Address?
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APIPA
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When resetting passwords, which of the following would be BEST to verify a user's identity?
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Ask for his PIN
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An older laptop supports the Advanced Power Management (APM) specification. Which of the following
describes how the laptops power management is configured? A. The power management configuration is done with the laptops BIOS settings. B. The power management configuration must be done with the laptops BIOS settings and the Windows Control Panel. C. The power management configuration is done with the Power Management Icon on the Windows Control Panel. D. The laptops manufacturer must supply a proprietary program to configure the power management settings |
B
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Which of the following file systems has integrated security?
A. HPFS B. CDFS C. EFS D. FAT32 |
EFS
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A short-range, radio-based communications system suitable for linking accessories to a computer would be?
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Bluetooth
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Which of the following assigns IP addresses to computers on a network? (Select TWO).
A. Exchange Server B. Residential Router C. DHCP Server D. PC assigns its own E. Switch |
bc
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Which of the following network models is ideal for a small office?
A. client server B. token ring C. peer to peer D. FTP |
C
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Which of the following types of backups require that a normal back up be accomplished first? (Select TWO).
A. daily B. copy C. incremental D. differential E. full |
CD
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A Windows system will not start and on a black screen, displays the message, Windows could not start because of a
computer disk hardware configuration problem. Which of the following would be the FIRST step to take when troubleshooting? A. Boot using the recovery console and run FIXMBR. B. Boot using the recovery console and run FIXBOOT. C. Ask the user whether a partition change has been made to the drive. D. Perform a System Restore. |
C. Ask the user whether a partition change has been made to the drive.
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Which of the following would be used to check which users have permissions to install drivers? (Select TWO).
A. Security Center B. Local Security Policy C. System D. Add Hardware E. User Accounts |
BE
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Which of the following are characteristics of the System Restore utility? (Select THREE).
A. Does not restore My Documents to an earlier state. B. Restores My Documents to an earlier state. C. Saves configuration settings. D. Recommended method of eliminating viruses. E. Available on all NTFS-formatted systems. F. Available on Windows XP. |
A. Does not restore My Documents to an earlier state.
C. Saves configuration settings. F. Available on Windows XP. |
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Which of the following steps can be taken to go to Windows Explorer? (Select TWO).
A. Right click Start > Windows Explorer B. Start > Control Panel > Windows Explorer C. Start > Run > type winexplorer D. Start> Programs > Accessories > Windows Explorer |
AD
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Which of the following is the common size of a laptop hard disk drive?
A. 1.8 in (4.5 cm) B. 2.5 in (6.25 cm) C. 3.5 in (8.75 cm) D. 5.25 in (13.12 cm) |
B
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Which of the following items are examples of preventative maintenance for a computer? (Select TWO).
A. Upgrading the memory. B. Visual inspection of the components. C. Driver / Firmware update. D. Ensuring a proper environment. E. Upgrading the processor. |
BC
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In a CD-ROM drive, the part of the head assembly that moves across the CD-ROM is the?
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Head Actuator
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To view the display drivers in Windows XP, which of the following should a technician do?
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Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver
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When operating a visual projector, which of the following is a primary reason to power down the unit properly
before unplugging the unit from an outlet? A. Residual heat may cause damage to the unit's internal components. B. Heat stress may cause the unit's fan to malfunction. C. The unit may cause a blown fuse. D. The unit's circuitry may melt. |
A
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Which of the following printers is typically faster and MOST efficient?
A. thermal B. solid ink C. ink jet D. laser |
D
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In Windows XP, which of the following steps would be taken to set the permissions for a user to print within a
specific time frame? |
Printers and Faxes > right click the printer > Properties > Advanced tab > select the time
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A laser printer is not printing after a new toner cartridge was installed. Which of the following may cause this?
A. The toner cartridge is installed backwards. B. An incorrect voltage is being placed on the corona wire. C. The printer is offline. D. The toner release strip was not removed. |
D
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Which of the following could be a sign that the battery in a laptop is malfunctioning?
A. The alternating current (AC) adapter gets very hot. B. The machine is running slowly. C. The laptop will not turn on when plugged in to the AC adapter. D. The laptop turns off when unplugged from the AC adapter. |
D
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A laptop fails each time a user attempts to perform the hibernation function. This may be happening because the
laptop: A. lacks hardware or device driver support. B. is not plugged in to an outlet. C. is not activating Windows XP. D. does not have enough free RAM. |
A
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A user has a laptop with a docking station that is used in the office and at home. What should be done to ensure that data on the local drives of a laptop is backed up?
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Use the Scheduled Task Wizard to regularly schedule a System Backup to a network drive.
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A user wants to set up a basic level of security for a computer and no one should be able to access the system
without a password. Which of the following would be the BEST action to take? A. Set up a password for the Windows Guest account. B. Set up a BIOS password. C. Convert the users FAT32 partition to NTFS. D. Set up the EFS within Windows. |
B
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The suffix for help files is?
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.chm
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What can be typed into Windows Command Prompt to list hidden files?
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DIR /AH
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Which of the following procedures should be used when troubleshooting a computer running Windows XP? (Select
TWO). A. Boot to safe mode. B. Boot to external hard drive. C. Return to a restore point. D. Reboot to VGA mode. E. Format and reload operating system. |
AC
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Which of the following features can be disabled to increase a computers performance?
A. Fast User Switching B. DNS Client C. Plug and Play D. WINS Services |
A
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Which of the following would allow access to the unsigned drivers options?
A. Add New Hardware Wizard B. Add/Remove Programs C. Device Manager > Hardware Profiles D. System Properties > Hardware Tab |
D
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Which of the following options are available from the Windows Advanced Options menu? (Select THREE).
A. Directory Services Restore Mode B. Debugging Mode with Command Prompt Only C. Safe Mode with Networking D. Last Known Good Configuration E. SVGA Mode F. Press F8 for advanced startup options |
ACD
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Which of the following operating systems can be upgraded to Windows XP Professional? (Select TWO).
A. Sun Solaris B. Windows NT 4.0 C. Windows 95 D. UNIX E. Windows ME |
BE
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While working on an application, a computer locks up and displays a blue screen. Which of the following actions
should be taken? A. Press Ctrl-ESC. B. Press Ctrl-Alt-Delete. C. Let the computer finish the diagnostic cycle. D. Power the computer down and back up again. |
D
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The file user.da0 is a?
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Registry Backup File
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When starting a Windows XP installation, which key is pressed to load additional hard disk
drivers before installation? A. F6 B. F8 C. F9 D. F10 |
F6
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Which of the following is the speed of USB 2.0 as compared with USB 1.1?
A. 20 times faster B. 40 times faster C. 60 times faster D. 100 times faster |
B
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The maximum theoretical speed of 802.11b is?
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11Mbps
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When upgrading from Windows 98 to Windows XP, which of the following is the resulting file system type?
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Fat32
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Which of the following should be used to repair the boot file on a Windows XP system?
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FIXBOOT
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The recommended memory requirement when installing Windows XP is?
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128MB
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In a dual booting system, what will change time to display the list of operating systems in the
boot.ini? |
Control Panel > System > Advanced Tab > Startup and Recovery Settings
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What is the maximum NTFS volume size?
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256 TB
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What command line options is used to install the Recovery Console in Windows XP?
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WINNT32 /CMDCONS
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Which of the following tools are available for use from the Recovery Console in Windows XP? (Select THREE).
A. FDISK B. SCANDISK C. FIXMBR D. DISKPART E. FIXBOOT F. UNFORMAT |
CDE
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Which of the following would be BEST to use to troubleshoot a software problem with Windows XPA. Safe Mode
B. Enable VGA Mode C. Debugging Mode D. Safe Mode with Command Prompt |
A
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Which of the following are required to configure a Windows PC to connect to the Internet? (Select TWO).
A. Client for Microsoft network B. NetBIOS C. File and printer sharing D. TCP/IP Protocol E. Appletalk Protocol |
AD
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Which of the following paths would be used to determine whether a computer has a static or dynamic IP address?
A. Right click My Network Places > Properties > Advanced > Network Identification. B. Start > Run > Command line > type WINIPCFG C. Right click My Network Places > Properties > Right Click your connection > Properties D. Start > Run > Command line > type WINIPCFG |
Right click My Network Places > Properties > Right Click your connection > Properties
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Which of the following items are used for backing up the entire operating system, including the system state data?
A. Recovery Console B. System Restore C. Automated System Restore D. Full System Backup |
C. Automated System Restore
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Which of the following recovery console commands should a technician use to repair system file corruption?
A. CHKDSK B. FIXBOOT C. FIXMBR D. SCANDISK |
A. CHKDSK
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All of the following are startup modes for services EXCEPT:
A. system. B. manual. C. disabled. D. automatic. |
A. system.
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The technology used to monitor hard drives for potential failure is called:
A. PIO. B. UDMA. C. ATA1. D. SMART. |
D. SMART.
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Which of the following are other terms for the computer monitor? (Select TWO).
A. VGU B. VGA C. VDU D. GUI E. TFT |
B. VGA
C. VDU |
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Which of the following types of power supply typically comes with a pass-through power connector intended to
power a monitor? A. Micro ATX B. AT C. Mini ATX D. ATX |
B. AT
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