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19 Cards in this Set
- Front
- Back
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what's the deal with parties?
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throw a rockin party every day. be the host of the party.
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what do you do within 10 feet of a customer/
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smile. make contact, acknowledge they are there.
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within 5 feet of a customer?
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say something...polite greeting, funny comment, offer assistance.
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FIRST!
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Be the first one to speak
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LAST!
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be the last one to speak. thank you, comment, or invitation of return.
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Within 30 seconds...
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acknowledge the guest when they enter the store or the counter
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Within 90 seconds...
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offer personal service to all guests and introduce yourself within
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If there are more than 3 guests per RSA in the retail shop, notify the manager within
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60 seconds
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when guests are prepared to pay, ring the transaction within
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2 mins
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Immediately ask
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if they would like to purchase an All Access card
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P A R T Y
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P-Personalize the Greeting
A-Ask Questions R-Recommend Items T-Top the Sale Y-YOU ROCK. |
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How would you make guests feel welcome, treating them as if they were guests in your own home?
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1)Greet each and every customer
2)If you cant verbally acknowledge them, eye contact will work 3)Take initiative when guests walk into the store 4)Use a unique greeting 5)SMILE when engaging the guests |
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Ask questions!
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Is this your first visit to the hard rock? Where are you from? how do you liek the weather/city/sights? are you a pin collector? In town on business or vacation?
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Determine the guest's needs
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shopping for a male or female? what size do you need? how old are they? what color do you think they would like? what style? what are their interests.
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Recommend Items!!
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Tell them about promotional items. Get the stuff into their hands! Describe features and benefits of products
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Product Features
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Cotton-it'll shrink a bit. SIZE. COLOR. PRICE. MATERIAL. STITCHING. LOGO TYPE. EMBROIDERED. CITY SPECIFIC>
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Product Benefits
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Shrinkage, Official Logo, trendy, cool, popular, subtle, durable.
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Topping the Sale! Using suggestive language
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did you know...
oh by the way... this would be great with... check this out... have you seen... |
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Topping the Sale pt. II
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offer higher quality stuff or related items. Offer and explain the all-access card.
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