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19 Cards in this Set

  • Front
  • Back
what's the deal with parties?
throw a rockin party every day. be the host of the party.
what do you do within 10 feet of a customer/
smile. make contact, acknowledge they are there.
within 5 feet of a customer?
say something...polite greeting, funny comment, offer assistance.
FIRST!
Be the first one to speak
LAST!
be the last one to speak. thank you, comment, or invitation of return.
Within 30 seconds...
acknowledge the guest when they enter the store or the counter
Within 90 seconds...
offer personal service to all guests and introduce yourself within
If there are more than 3 guests per RSA in the retail shop, notify the manager within
60 seconds
when guests are prepared to pay, ring the transaction within
2 mins
Immediately ask
if they would like to purchase an All Access card
P A R T Y
P-Personalize the Greeting
A-Ask Questions
R-Recommend Items
T-Top the Sale
Y-YOU ROCK.
How would you make guests feel welcome, treating them as if they were guests in your own home?
1)Greet each and every customer
2)If you cant verbally acknowledge them, eye contact will work
3)Take initiative when guests walk into the store
4)Use a unique greeting
5)SMILE when engaging the guests
Ask questions!
Is this your first visit to the hard rock? Where are you from? how do you liek the weather/city/sights? are you a pin collector? In town on business or vacation?
Determine the guest's needs
shopping for a male or female? what size do you need? how old are they? what color do you think they would like? what style? what are their interests.
Recommend Items!!
Tell them about promotional items. Get the stuff into their hands! Describe features and benefits of products
Product Features
Cotton-it'll shrink a bit. SIZE. COLOR. PRICE. MATERIAL. STITCHING. LOGO TYPE. EMBROIDERED. CITY SPECIFIC>
Product Benefits
Shrinkage, Official Logo, trendy, cool, popular, subtle, durable.
Topping the Sale! Using suggestive language
did you know...
oh by the way...
this would be great with...
check this out...
have you seen...
Topping the Sale pt. II
offer higher quality stuff or related items. Offer and explain the all-access card.