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14 Cards in this Set
- Front
- Back
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What is W.I.L.D.? Explain W |
W: welcoming -initiate interaction -use a friendly voice -make guest feel we are looking forward to their visit -thank guest and invite them to return |
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What is W.I.L.D.? Describe I |
I: individualised -create an experience to suit each guests WILD expectations -use open ended questions to tailor guests experience -kids are people too! Make sure you take care of their individual needs |
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What is W.I L.D.? Describe L |
L: legendary -give perfect technical service, from start to finish, to every guest, every time -let your personality shine -celebrate your guests special occasion with flare! Make them feel special! |
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What is W.I.L.D.? Describe D |
D: Dynamic -don't be mechanical with your service, be hospitable and enthusiastic -match your energy level with your surroundings -pick up on guests cues, listen to their viewpoints, and respond to them -be a good host and guide your guests experience with good cheer, pleasant words and smiles |
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110% guest first attitude
Describe: G |
G: Generate Generate and live the ideals of Landry's culture: be "set up for success" |
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110% guest first attitude Describe U: |
U: understand Understand the guest is the reason for our existence. Service, quality and profitability are all EQUALLY important. |
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110% guest first attitude Describe E |
E: Encourage Encourage the "fix it now" environment when mistakes are made and commit to D.R.I.F.T; Doing it right the first time |
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110% guest first attitude Describe S |
S:sanitize Sanitize your environment, remember cleanliness and maintenance are guess service tools |
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110% guest first type attitude
Describe T |
T: Treat:
Each "moment of truth" (all critical points of conduct, both inside and outside the operation), as though it is the first it were the first impression of every guest. |
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110% guest first attitude
Describe F |
F: Follow Follow the, "ten foot rule" , look at me; smile at me, say hello to me, thank me a all times |
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110% guest first attitude
Describe I:
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I: implement "LOOK at every PLATE... Touch every table!" |
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110% guest first attitude Describe R: |
R:, radiate -a positive attitude and promote convivality. (festive eating and drinking in a friendly atmosphere) |
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110% guest first attitude Describe S: Share |
Share your ideas and solutions through GST:, "Assume an ownership role" |
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110%,guest first attitude
Describe T: |
There are no spare customers |
