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5 Cards in this Set

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When first investigating this problem, according to STI knowledge considering the most common problem-solving task overlooked, what critical piece of info is needed
What is the business impact and time frame the customer is facing
The customer continues, they selected the printer icon to print out the document, but nothing appear on the printer and others are able to print
The workstation is affected
Which question should be asked in order to "tie up loose ends"?
Is additional follow-up needed
Upon further investigations, the support professional discovers that the workstation does not have a color printer selected. Walks the CST thru adding a color printer to their setting. How should "checking for success" be accomplished
Print out the needed document
TBD
TBD