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5 Cards in this Set
- Front
- Back
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When first investigating this problem, according to STI knowledge considering the most common problem-solving task overlooked, what critical piece of info is needed
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What is the business impact and time frame the customer is facing
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The customer continues, they selected the printer icon to print out the document, but nothing appear on the printer and others are able to print
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The workstation is affected
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Which question should be asked in order to "tie up loose ends"?
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Is additional follow-up needed
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Upon further investigations, the support professional discovers that the workstation does not have a color printer selected. Walks the CST thru adding a color printer to their setting. How should "checking for success" be accomplished
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Print out the needed document
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TBD
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TBD
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