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12 Cards in this Set
- Front
- Back
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Peace Model |
Preparation & Planning / engage & explain / account (clarification & challenge) / closure / evaluation |
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TEDs pie questioning technique |
Tell me ... explain to me ... describe for me ... show me ... precisely ... in detail ... exactly ... |
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Open questions |
Lengthy answers & useful to get pax to speak. Often start with what why when who |
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5WH question |
What when where who why how |
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Closed question |
Yes or no single word answers |
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Extending question |
Ask for more specific answers, check for detail and clarification |
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Clarifying question |
Used to check for understanding |
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Leading questions |
Should be avoided |
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Hypothetical question |
Pose a theoretical situation in future |
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Multiple question |
Use of more than 1 question in a sentence and can be confusing for both interviewer and pax. Should be avoided. |
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Negative question |
Confusing. Avoid as can be misleading |
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Credibility assessing |
Need to consider: Person Belongings Ppt Landing card Other docs General background Responses to questions |
