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7 Cards in this Set
- Front
- Back
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What are principles? Total quality effort will stress what key points? Give 3 |
Principles is defined by beliefs or truths. are: Customer satisfaction is key The process must be controlled A common vision for the Company are:Customer satisfaction is keyThe process must be controlled Everyone participate in QualityDefects must be prevented Respect for humanity Total quality is a group activity Everyone participate in Quality are:Customer satisfaction is keyThe process must be controlled Everyone participate in QualityDefects must be prevented Respect for humanity Total quality is a group activity Defects must be prevented Respect for humanity Total quality is a group activity |
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Why have quality policies? |
Quality policies link together policies among all departments. Sample quality polices Zero defects Exceed customer expectation Build a relationship with our customers and suppliers Quality is never compromised |
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Difference between Strategic goals vs. Tactical goals? |
Strategic goals cut across many departments and is companywide. Ex. Company mission, uncontrollable environmental factors. Tactical goals are subgqols that are derived from strategic quality goals. Ex. In-house scrap, returns. Customer surveys, supplier ratings. |
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What is the quality department's role? |
To coordinate the quality efforts. Study process capabilites. Other departments must get involved. Goal is to satisfy the customers' needs Quality dept helps and supports activities such as: Data collection. Data analysis. Research. Training. The principal owner rests with operating department. The quality department is there to help solve it. Don't worry about getting credit. |
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Who requires top mgmt to not only develop appropriate quality policy but that it also be communicated and understood throughout the organization? |
ISO 9001 |
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For total quality to succeed the process should include what 3 items minimum? |
Quality Council Quality policies Strategic quality goals Resources for control Measurement of performance Quality audits |
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What has these 6 basic principles? |
Align the organization goals Focus on just a few vital strategic gaps Work with others to close the gap Specify the methods and measurements to achieve the strategic objectives Make visible the linkage among local plans Continuously improve the planning promise Note: Management must be committed to the technique to be effective. You must secure resources. You must also do a quliaty audit. |
