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21 Cards in this Set
- Front
- Back
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What is quality assurance? |
the planned and systematic production process that provide confidence in a product's suitability for its intended purpose. |
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What are the two key principles of quality assurance? |
'fit for purpose'(the product should be suitable for intended purpose) and 'right first time'(mistakes should be eliminated) |
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What does quality management systems do? |
Inspire external confidence to customers and other stakeholders that a product meets all of their needs and expectations. Both costs and quality are in 'harmony'. |
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What is quality control? |
Sets a standard that ensures reliability and therefore promotes customer confidence in said product. |
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Name examples of quality controls? |
Quality of surface finishers Dimensional tolerances Wear and tear of moulds and jigs Material thicknesses |
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What is BSI? |
British Standards Institute |
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What is non-destructive testing? |
How the product behaves under expected usage conditions- Laboratory tests for strain, pressure, loading of different forces etc |
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What is destructive testing? |
Product is taken beyond its limits to help understand the extremes of its performances to input product development. |
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What does ISO 9000 series of standards recognise |
Companies who can demonstrate high standards of consistency |
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What does the ISO series ensure |
Customer quality products and services |
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Benefits to customers and users because of the BSI |
Receives products that conform to requirements Are dependable and reliable |
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Benefits to people in the organisation because of the BSI |
Better working conditions Increased job satisfaction |
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Benefits to owners and investors because of the BSI |
Increased return on investment |
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Benefits to society because of the BSI |
Reduced environmental impact Improved health and safety |
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What is Total Quality Management |
The strategic integrated system for achieving customer satisfaction by applying QA procedures at EVERY stage of the production process |
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Describe TQM |
The culture, attitude, and organization of a company that aims to provide, and continue to provide, its customers with products and services that satisfies their needs. |
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What does TQM aim to do |
Things being done right first time and defects and waste eradicated from operations |
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What orientation does TQM have |
Customer orientated |
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What are national standards |
BSI: these are British standards developed by the British government |
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What are European standards |
EN: produced by European committee for standardisation (CEN) |
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What are international standards |
ISO: Members are all around the world and BCI decides which international standards adopt as BS ISO |
