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41 Cards in this Set
- Front
- Back
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8 - Plan Quality Management
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The process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demosntrate compliance with quality requirements
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8.2 - Perform Quality assurance
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Process of auditing the quality requriements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used
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8.3 - Control Quality
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The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
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8 - Quality vs Grade
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Quality: the degree to which a set of inherent characteristics fulfill requirements Grade: It’s a category assigned to deliverables having the same functional use but different technical characteristics
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8 - Precision vs Accuracy
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Precision: It’s a measure of exactness. Accuracy: It's an as assesment of correctness.
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8 - Important Aspect on Quality: Customer Satisfaction
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Understand, evaluate, define and manage the requirements for meeting customer expectations.
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8 - Important Aspect on Quality: Prevention Over Inspection
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The quality should be planned, designed and bult-into no inspected on the project management neither the deliverables
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8 - Important Aspect on Quality: Continous Improvement
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- PDCA - Total quality management - Six Sigma - Lean Six Sigma - Capability Maturity Model Integrated
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8 - Important Aspect on Quality: Manage Responsibility
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Success requires the participation of all members of the project team.
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8 - Important Aspect on Quality: Cost of Quality (COQ)
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Cost of quality refers to the total cost of the conformance work and the nonconformance work that should be done as a compensatory effort
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8.1 - T&T - Cost-Benefit Analysis
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Compares the costo f the quality step to the expected benefit avoiding rework, increasing productivity , satisfaction and profitability, and lowering costs
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8.1 - T&T - Seven Basic Quality Tools 1: Cause and Effect diagrams
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Ishikawa diagrams
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8.1 - T&T - Seven Basic Quality Tools 2: Flowcharts
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Process maps, they display de sequence of steps and the branching possibilities that exist for a processs that transforms 1+ inputs into 1+ outputs
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8.1 - T&T - Seven Basic Quality Tools 3: Checksheets
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Tally sheets or Checklist
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8.1 - T&T - Seven Basic Quality Tools 4: Pareto Diagrams
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Usually vertical bar chart to identify the vital few sources responsible for causing problem's effects. 80-20
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8.1 - T&T - Seven Basic Quality Tools 5: Histograms
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Special form of bar chart used to describe the central tendency
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8.1 - T&T - Seven Basic Quality Tools 6: Control Charts
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Used to determine wheter or not a process is stable or has a predictable performance.
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8.1 - T&T - Seven Basic Quality Tools 7: Scatter Diagrams
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They are used to explain a change in the dependent variable (diagramas de dispersión)
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8.1 T&T - - Benchmarking
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Compare to actual or planned project practices
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8.1 T&T - - Design of Experiments
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It’s a statistical method for identifying which factors influence specific variables of a product or procedure under development or in production.
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8.1 T&T - - Statistical sampling
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Chose a part of a population of interest for inspection
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8.1 O - - Quality Management Plan
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Describes how the organization's quality policies will be implemented.
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8.1 O - - Process Improvement Plan
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Details the steps for analyzing project management and product delevolmnet process to identify activites that enhance their value
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8.1 O - - Quality Metrics
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Describe a project or product attribute and how the control quiality process will measure
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8.1 O - - Quality Checklist
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Structured tool used to verify that a set of required steps has been performed
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8.2 - Quality Assurance Receivers
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Quality assurance support may be provided to the project team, the management of the performing organization, the customer or sponsor, as well as other stakeholders not actively involved in the work of the project.
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8.2 T&T - - Quality Management Control Tools 1: Affinity Diagrams
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They are used to generate ideas that can be linked aout a problem. Mind maps
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8.2 T&T - - Quality Management Control Tools 2: PDPC Process Decision Program Charts
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Used to understand a goal in relation to the steps for getting to the goal.
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8.2 T&T - - Quality Management Control Tools 3: Interrelationship diagraphs
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Mind maps depending on the relations between ideas.
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8.2 T&T - - Quality Management Control Tools 4: Tree Diagrams
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Repreent decomposition hierarchies such as WBS, RBS, OBS (organizational breakdown structure) Useful to visualize partent-to-child relationships.
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8.2 T&T - - Quality Management Control Tools 5: Prioritization matrices
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Sort the ideas based on a criteria weighted to all available alternatives to obtain a mathematical score to rank the options.
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8.2 T&T - - Quality Management Control Tools 6: Activity Network Diagrams
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AOA or AON with methods like PDM, CPM and PERT.
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8.2 T&T - - Quality Management Control Tools 7: Matrix Diagrams
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Shows the strenght of the realtionships between factors, causes and objectives that exist between the rows and columns
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8.2 T&T - - Quality Audit
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It’s a structured, independent process to determine if project activities comply with organizational and project policies, processes and procedures.
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8.2 - Change Request
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Used to allow full consideration of the recommended improvements, to take corrective action, preventive action or to perform defect repair.
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8.3 - Prevention and Inspection
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Keeping the error out of the process vs Keeping the errors out of the hands of the customer.
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8.3 - Attribute sampling and Variables Sampling
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The result either conform or don’t conform vs the result is rated on a continous scale that measures the degree of conformity
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8.3 - Tolerances and Control Limits
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Specified range of acceptable resutls vs the boundaries of common variation in stable process or process performance
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8.3 T&T - - Inspection
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The examination fo a work product to determine if it conforms to documented standards.
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8.3 - Quality Control Measurements
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Documented results of control quality activities.
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Name 4 impacts of Poor Quality
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1. Higher costs to the entity or customer
2. Less customer satisfaction 3. Lower team morale 4. Greater risk of project failure |
