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14 Cards in this Set
- Front
- Back
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Competitiveness
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How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or servies.
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Mission
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The reason for the existence of an organization.
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Mission Statement
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States the purpose of an organization.
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Goals
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Provide detail and scope of the mission.
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Strategies
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Plans for achieving organizational goals.
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Tactics
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The methods and actions taken to accomplish strategies.
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Core Competencies
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The special attributes or abilities that give an organization a competitive edge.
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Order Qualifiers
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Characteristics that customers perceive as minimum standards of acceptability to be considered as a potential for purchase.
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Order Winners
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Characteristics of an organization's goods or services that cause it to be perceived as better than the competition.
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Environmental Scanning
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The considering of events and trends that present threats or opportunities for a company.
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Operations Strategy
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The approach, consistent with the organization strategy, that is used to guide the operations function.
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Quality-based Strategy
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Strategy that focuses on quality in all phases of an organization.
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Time-based Strategy
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Strategy that focuses on reduction of time needed to accomplish tasks.
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Productivity
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A measure of the effective use of resources, usually expressed as the ratio of output to input.
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