Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
47 Cards in this Set
- Front
- Back
|
Theory X
|
People hate work and will avoid it
|
|
|
Theory Y
|
Work is just as natural as play or rest
|
|
|
Theory X
|
You have to force or punish ppl to work
|
|
|
Theory Y
|
Can self direct/self control if I belive in your objectives
|
|
|
Theory X
|
Ppl lack ambition, avoid responsibility, and money is their motivator
|
|
|
Theory Y
|
Believe that rewards that come with achievement
|
|
|
Theory X
|
Lack creativity and avoid change
|
|
|
Theory Y
|
Ppl learn to accept and seek responsibility
|
|
|
Theory X
|
Self-centered and not focused on orginization's goals
|
|
|
Theory Y
|
Applies imagination, creativity, and ingenuity to the organization's goals
|
|
|
Counseling
|
a non-judgmental short term helping process where one individual helps
another individual understand and deal with issues or problems. |
|
|
Grief Counseling
|
a specialty in general counseling with the goal of helping the individual
grieve and address personal loss in a healthy manner |
|
|
Grief Therapy
|
specialized techniques that are used to help people with complicated grief
|
|
|
Counseling(Webster)
|
Advice, especially which is given as a result of consultation
|
|
|
Counseling(Jackson)
|
Any time someone helps someone else with a problem
|
|
|
Counseling(Rogers)
|
Good communication within and between people
|
|
|
Counseling(ohlsen)
|
A therapeutic experience for reasonably healthy person.
|
|
|
Worden’s 4 tasks of mourning
|
1. Accept the reality of loss
2. Experience grief & associated emotions 3. Adjust to the environment without the deceased 4. Withdraw and reinvest emotional capital |
|
|
Ten Basics for Grief Counseling
|
1. Help bereaved experience loss
2. Help bereaved to express emotions 3. Help bereaved to adjust and live without the deceased 4. Help bereaved to find meaning in the loss 5. Help bereaved to break bonds |
|
|
Ten Basics for Grief Counseling
|
6. Help bereaved to find the time to bereaved (time away from life)
7. Help bereaved to recognize “normal” grief 8. Help bereaved to understand they may grieve in their own way 9. Help bereaved to recognize defense mechanisms 10. Help bereaved to recognize complicated grief & refer them to a professional |
|
|
Edgar Jackson’s 3 types of counseling
|
Informational counseling seeking and receiving a specific kind of knowledge. How to
get a death certificate, or get the obituary in the paper, etc. Situational counseling some event has triggered them to seek counseling. Could be divorce, near-death experience, etc. Psychotherapy counseling “supportive counseling” when someone listens, asks questions, helps bereaved to work through things until peace is found |
|
|
Styles of counseling
|
Direct the grief counselor or “funeral director” is the dominant figure in the
relationship. Basically, telling the counselee what to do. NOT healthy in the funeral home. The family needs to make their own decisions Indirect client centered counseling. The counselor/funeral director becomes a “partner” to help the bereaved overcome the situation. |
|
|
According to Wolfelt, funeral directors who are in the “helping relationship” :
HELPING RELATIONSHIP: |
1. Initial contact
2. Meeting/introduction 3. Trust/growth 4. Counseling/listening 5. Planning 6. Implementation 7. Fulfillment/conclusion 8. Follow up/aftercare |
|
|
Funeral directors in helping relationship have these characteristics:
|
1. Empathy ability to perceive accurately the feelings of your clients
2. Respect holding a person in high regard 3. Warmth/caring approachability 4. Genuineness authentic and sincere 5. Sincerity real interest in people and their problems 6. Integrity being of sound moral principles |
|
|
Attending skills:
|
giving of undivided attention by means of verbal and nonverbal
communication. |
|
|
Active listening
|
one of the most important skills. Being keenly sensitive and aware.
|
|
|
Reflecting/mirroring
|
copying the actions or words of the other person
|
|
|
Barriers to communication
|
Funeral director dominates the conversation
Plethora of questions Inappropriate self disclosure |
|
|
Barriers to communication
|
Offering platitudes (clichés)
Discouraging expression of emotions or tears Emotional distancing (fine line!) means setting yourself in a professional way that separates you from the client family. |
|
|
Confidentiality
You’re bound to confidentiality in the exception: |
The arranger is in danger emotionally or physically
When speaking to a minor whose communication may show danger If the relationship is sexual in nature. If a child says they’ve been assaulted, you’re responsible to make the call to the police etc. You need to know what the hell you’re talking about before you call the police. |
|
|
Confidentiality
You’re bound to confidentiality in the exception: |
If you receive a subpoena or legal request for information
If the family requests information |
|
|
Crisis
|
temporary period of heightened psychological accessibility; highly emotional state
where grief, pain, emotion, or fear will hinder decision making. |
|
|
Characteristics of crisis
|
1. Typically six weeks or less
2. Stimulated by outside influence 3. Fear and confusion 4. The more serious the threat or perceived threat, the stronger the reaction 5. The perception of the event is often worse than the actual event 6. The tendency to pull away -- “Self preservation” -- has a detrimental affect |
|
|
Disaster
|
1. Contact must be established with the deceased’s family
2. Family must be notified of the death 3. Someone must provide support to them (a lot of time it is clergy) 4. A period of catharsis 5. A social network must be established 6. A crisis counselor’s job is finished |
|
|
Page 92-93
|
How many people are dead? No one person’s life is more important than any other’s.
Time -- the longer the event, the greater the reaction Space -- how far away was it Reoccurrence -- how likely is it to happen again? Seasonal -- did it happen around a holiday |
|
|
Howard Stone’s ABC Model for Crisis Intervention
|
Achieve contact with person & develop rapport
Boil down to the problem Convey a solution coping mechanisms must be discussed and implemented Is the threat real or perceived? How and what is the person using to cope |
|
|
Howard Stone’s ABC Model for Crisis Intervention
|
Counselor must know threatening factors which will change the coping mechanism
Help the client to take emotional inventory and check their skills to overcome the crisis Help formulate alternatives Help client to review the plan Follow up |
|
|
DO NOT
|
Give quick advice
Give false assurance Bromides (clichés) Asking too many closed ended questions Debating/argument |
|
|
Pg. 97
|
Funeral director’s role in crisis intervention
Counseling may be done at need, pre need, or after care. Aftercare is NOT a pre-need sales tool. Aftercare usually goes from the time of disposition for 12 months. |
|
|
Chapter 17-19 talks about the funeral service provider
|
Funeral directors must be aware of their own losses
Funeral directors must be aware of their fears to lose people close to them Funeral directors must be aware and understand that they will die Funeral directors must explore the meaning of themselves and what their job entails |
|
|
Stresses Funeral Professionals Experience
|
Stressor: anything that causes stress
Stress: A life event that exerts pressure or strain Burnout: Condition where mind and body are restlessly stressed. produce hopelessness, powerlessness, cynicism, resentment, failure, unhappiness. |
|
|
Causes Of Stress
|
Cause/manner of death
Business pressures Age of decedent What is seen in embalming room Corporate funeral service |
|
|
Causes Of Stress
|
Difficult families
Co-workers Allied professionals Government agencies |
|
|
How to know when you need to back up and get help pg. 110
|
1. Exhaustion, no energy, inability to function
2. Irritability and impatience 3. Cynicism and detachment 4. Physical complaints and depression |
|
|
How to know when you need to back up and get help pg. 110
|
5. Disorientation and confusion
6. Omnipotence and feeling indispensable 7. Minimization and denial of feelings |
|
|
What to do if feeling burnt out
|
1. Realize you work in a profession where burn out will happen
2. Make sure you have time for rest and relaxation 3. Realize you’re not perfect and you can’t be 4. Set limits and avoid stress when possible 5. Learn time management |
|
|
What to do if feeling burnout?
|
6. Have a personal support system
7. Understand why you chose the funeral profession 8. Healthy eating, sleeping and exercise 9. Identify ways your body shows stress 10. Develop a coping mechanism to deal with it |
