Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
40 Cards in this Set
- Front
- Back
|
What are the two most serious diseases health care workers are at risk for contracting?
|
AIDS and hepatitis B.
|
|
|
The overuse injury that is associated with too much computer use is…
|
Carpal tunnel syndrome
|
|
|
State the two major health problems associated with night shift work.
|
Digestive disorder and sleep disturbance
|
|
|
The most consistently found benefit of flextime is…
|
Increase in employee attendance (reduction in absence and lateness).
|
|
|
List the five steps in the job stress process.
|
Objective stressor, perception of the stressor, appraisal of the stressor, short-term strain, long-term strain.
|
|
|
Define the two forms of workload.
|
Qualitative workload is having work that is difficult for a person to do; quantitative workload is having a lot of work to do.
|
|
|
List two negative effects of machine paced work
|
Increased anxiety, dissatisfaction, health symptoms, adrenaline, noradrenaline, and cortisol.
|
|
|
According to the demand/control model, under what conditions will increased job demands (job stressors) not result in increased strains?
|
When the employee has a high level of control
|
|
|
Which type of occupation is the most dangerous in terms of accidents?
|
Mining.
|
|
|
State the three dimensions of burnout and a result of each
|
Emotional exhaustion results in absence and fatigue; depersonalization results in a callous treatment of others and hostility toward others; reduced personal accomplishment results in low motivation and poor job performance
|
|
|
List the three distinguishing characteristics of a work team
|
Actions of members are interdependent and coordinated; Each member has a specified role; There is a common task goal
|
|
|
Define the two types of roles
|
A formal role is the function of a specific person specified by the organization; an informal role is the function of a person to naturally evolves from the social interaction among people
|
|
|
What happens when a person violates a production norm?
|
He or she receives pressure from the group to conform, beginning with a polite reminder and ending with being rejected (and sometimes assaulted)
|
|
|
An increase in task performance due to the presence of other people is called?
|
Social facilitation.
|
|
|
What is social loafing?
|
When people in groups reduce their individual efforts.
|
|
|
What form of brainstorming seems to be effective as compared to nominal groups?
|
Electronic (computer) brainstorming
|
|
|
List the four factors that can lead to groupthink.
|
Group cohesiveness (some researchers say is unnecessary), isolation of the group, pressure for conformity, and a strong leader
|
|
|
What are the advantages of autonomous work groups?
|
Greater efficiency due to a reduction in number of supervisors, higher job satisfaction. Results with job performance have varied across studies, and at the present time seems to be no different from other approaches.
|
|
|
. _________ refers to a variety of interventions designed to enhance group functioning by putting members through a series of exercises with a trainer.
|
Team building
|
|
|
Define group polarization.
|
The tendency for a group to reach a decision that is more extreme than the mean of members initially.
|
|
|
List the French and Raven five bases of power.
|
Expert, referent, legitimate, reward, coercive.
|
|
|
List the three Yukl sources of political power.
|
Co-opt the opposition, form coalitions, gain control of decision processes.
|
|
|
What are the four requirements for a pattern of behavior to be considered sexual harassment?
|
Behavior is unwanted, adversely affects a person's employment, interferes with a person's job performance, and creates a hostile and intimidating work environment. (Note that not all four must be present).
|
|
|
What trait has been consistently associated with leader performance?
|
Cognitive ability (intelligence). (Other traits have been associated with leader emergence).
|
|
|
State the two leadership style dimensions from the Ohio State Leadership Studies.
|
Consideration and initiating structure.
|
|
|
The Least Preferred Coworker Scale assesses a characteristic of…
|
leaders
|
|
|
Path-goal theory is based on which motivation theory?
|
Expectancy theory.
|
|
|
The distinguishing characteristic of leader-member exchange (LMX) theory is…
|
its focus on the leader--follower dyad or pair and recognition that supervisors don't treat each subordinate the same.
|
|
|
Approximately what percentage of managers and supervisors in the U.S. were women in 1999?
|
46%.
|
|
|
What is the glass ceiling?
|
The phenomenon that women and minorities can rise only to middle levels of organizations and then they experience impediments to further advancement
|
|
|
What is organizational development?
|
The application of behavioral science principles and procedures to enhance the functioning of organizations.
|
|
|
The person who facilitates organizational change and development is a…
|
Change agent.
|
|
|
List the five steps of a management by objectives (MBO) program.
|
Top officials set organization goals, managers are trained to set goals, supervisors hold goal-setting meetings with subordinates, employees work on goals, goal progress is evaluated.
|
|
|
The technique that begins with a job satisfaction (or attitude) survey is…
|
Survey feedback
|
|
|
Which method of OD has lost popularity because of ineffectiveness?
|
T-group (or training group).
|
|
|
List the four characteristics of a bureaucracy.
|
Division of labor, delegation of authority, span of control, line vs. staff.
|
|
|
The theory of organizations that suggests management attitudes determine subordinates behave is…
|
Theory X/Theory Y.
|
|
|
What is the basic idea of open system theory?
|
This theory suggests that organizations are open systems with 10 characteristics that are shared by animals and plants.
|
|
|
Define joint optimization and note from which theory it comes.
|
This concept from sociotechnical systems theory suggests that we must design the social and technical sides of organizations in combination so they are as compatible as possible
|
|
|
If I allow my subordinates to solve their own work problems, I have incorporated which principle?
|
Unit control of variances.
|
