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42 Cards in this Set

  • Front
  • Back

Perception

the process of interpreting the messages of our senses to provide order and meaning to the environment
• The process through which people select, organize, and interpret information about other people


Components of Perception:

3 parts: perceiver, target, situational context
• The Situation (time, work setting, social situation)
• The Target (ambiguity, novelty, similarity)
• The Perceiver (Attitudes, Motives, Experience, Expectations, Interests)


The Perceiver


• needs, experiences, emotions can affect his or her perceptions of a target
• most important characteristics
• our needs unconsciously influence our perceptions

Perceptual defense:


the tendency for the perceptual system to defend the perceiver against the unpleasant emotions
• example: we “see what we want to see” and “hear what we want to hear”

The Target


• ambiguous targets are the most susceptible to interpretation and addition
• specific doesn’t mean less ambiguity

The Situation


• context can affect what one perceives
• example: receiving a critical comment when you’re up for promotion v. when you’re not
• the most important effect a situation can have is to add information about the target

Social Identity Theory:

A theory that states that people form perceptions of themselves based on their personal characteristics and membership in social situations.

A Model of the Perceptual Process

Model Example
Unfamiliar target encountered, Openness to target cues, Familiar cues are encountered, Target categorized, Cue selectivity, Categorization strengthened


Three important characteristics of the perceptual process:

1. perception is selective – can be efficient – this efficiency can both aid and hinder
2. perceptual constancy – the target is perceived the same way over time – eg. getting off on the wrong foot
3. perceptual consistency – the tendency to select, ignore and distort cues


Primacy effect

the tendency for a perceiver to rely on early cues or first impressions.

Recency Effect

the tendency for a perceiver to rely on recent cues or last impressions.


Central traits

personal characteristics of a target person that are of particular interest to a perceiver
• physical appearance; “attractive” equates “good”


Implicit personality theories

personal theories that people have about which personality characteristics go together.
eg. hardworking people are also honest


Projection:

the tendency for perceivers to attribute their own thoughts and feelings to others.
• can be efficient and sensible perceptual strategy


Similar-to-me effect:


Tendency for rater to give more favourable evaluations to people who are similar to him/her in terms of background or attitudes

Halo effect:


Rater’s tendency to let rating on one trait colour ratings on unrelated traits

Stereotyping:

the tendency to generalize about certain people in a certain social category and ignore variations among them.

Three specific aspects of stereotyping:


1. distinguish a category of people (Asians)
2. assume they all share certain traits (All good at math)
3. we perceive everyone in this group/category to possess these traits (all Asians are good at math)
• eg. “Ms. Smith” is perceived to be more masculine, achievement oriented, less likeable than “Miss Smith or Mrs. Smith”
• helps develop impressions of ambiguous targets
• tend to make assumptions about occupations

Does Being Attractive Affect Your Salary?


• Five years after graduation, lawyers of above average attractiveness were earning 8-9% more than those below average attractiveness.
• After 15 years the difference was 12-13% (Stone et al., 1992)
• Of 700 MBA students, male graduates rated most attractive got starting salary of $5,000 more than those rated least attractive (Frieze et al., 1991)

Does being overweight affect your chances of getting a job?


• Raters viewed 320 mock job interview videos then made hiring decision
• Interviewees who appeared to be overweight were less likely to be hired
• Effect was stronger for women (Pingitore et al., 1994)

Discrimination: Correlational Evidence

• All women workers: 73 cents on the dollar
• Full-time workers 81 cents on the dollar
• White and asian workers tend to make more than African American and hispanic
• education and gender are both related to pay


Names and gender dominated professions

The men who were working in the male-dominated professions were rated a lot higher than the females in the male-dominated professions, whereas the males in the female dominated trait were rated lower than the females, but still higher than the females in the male dominated fields. When it was gender neutral jobs the males were still rated higher

Descriptive:

What is or what a group members are like

Proscriptive:

What should be or how group members should be or behave

How are males and females described?

Males; Agentic; scientific, determined, skillful, industrious, shrewd
Females; communal; helpful, good natured, sincere, sociable, warm


Lack of Fit Model

• [Gender Stereotype + Stereotype of Position] => Degree of Fit => Expectations

Violating Gender Sterotypes: Daring to succeed in a Male’s World (Heilman & Wallen, 2010)

• Females in the male dominated jobs are not as well liked as the males, the males in the female dominated job were equally as well liked
• females in the male dominated jobs were not as well respected (but there wasn’t as much a distance as the liking), and the males were not nearly as well respected in the female jobs (but the females weren’t respected nearly as much either)


Engaging in Gender Stereotypic Behaviour: Do Women Benefit from Helping at Work? (Heilmen & Chen, 2005)

• males that helped were rated very highly, men that didn’t help were rated middle, and about the same for no information
• females that helped were rated average, not helping was rated very low, and the highest rating was with no information


Reaping Rewards for Helping

• men that participated in OCBs were more likely to get promoted
• women that participated in OCBs didn’t really have a difference


Female Competence, Ambiguity and Team Performance

Heilman & Haynes (2005)
• Provide individuals with performance information about successful team or individual performance
• individual feed back: men and women were rated about the same
• group feedback: men were rated higher, women much lower


Ambiguity: Uhlmann & Cohen (2005)

• males: rated low for street smart, high on education
• female: rated about the same for street smarts and education


Attribution:

the process by which causes or motives are assigned to explain people’s behaviour
• must decide whether behaviour is caused by dispositional or situational factors


Dispositional attributes:

explanations for behaviour based on an actor’s personality or intellect

Situational attributes:

explanations for behaviour based on an actor’s external situation or environment

Questions for if its situational or dispositional?

Implicit questions guide our decisions for whether it is dispositional or situational: (1) consistency?; (2) consensus?; (3) distinctiveness

Consistency cues:

attribution cues that reflect how consistently a person engages in a behaviour over time.

Consensus cues:

attribution cues that reflect how a person’s behaviour compares with that of others.

Distinctiveness cues:

attribution cues that reflect the extent to which a person engages in some behaviour across a variety of situations.

Fundamental attribution error:


the tendency to overemphasize dispositional explanations for behaviour at the expense of situational explanations
• occurs because we often discount the strong effects that social roles can have on behaviour
• also because we see people in constrained, constant sitiations – fail to see observed behvaiour as distinctive to a situation

Actor Observer Effect:

the propensity for actors and observers to view the causes of the actor’s behaviour differently

Self-serving bias:


the tendency to take credit for successful outcomes and to deny responsibility for failures
• can reflect intentional self-promotion or excuse making

Workforce diversity:

differences among recruits and employees in characteristics such as gender, race, age, religion, cultural background, physical ability, or sexual orientation