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31 Cards in this Set
- Front
- Back
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Interpersonal Communication
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an interactional process in which on person sends a message to another
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Name the key points to Interpersonal Communication
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*involves two people
*its a series of processes *interactional (not one way) |
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Name all the components of interpersonal communication
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sender
receiver message channel noise context |
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Good communication enhances _________ in relationships
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satisfactions
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Poor communication is a major cause of __________
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break ups
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What are the principles of nonverbal communication?
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*conveys emotions
*multichannel *ambiguous *contradict verbal messages *culture bound |
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Proxemics
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study of interpersonal space
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Person Space
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a zone of space surrounding a person that is felt to "belong" to that person
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The preference for amount of personal space depends on:
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situation
relationship culture |
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Display Rules
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norms that govern the appropriate display of emotion in culture (facial expression)
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What is the most meaningful aspect of eye contact?
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the duration
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In European Americans, high levels of eye contact are associated with _______________
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effective social skills and credibility
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In what culture is eye contact considered an insult?
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Mexico
Latin America Japan Africa Native American Tribes |
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What is eye contact affected by?
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gender and status
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Kinesics
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the study of communication through body movements
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What does an open posture convey?
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feelings of relaxation
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What does a closed posture convey?
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negative attitude
defensiveness |
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Hand gestures emphasize what?
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the words we speak
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paralanguage
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all vocal cues other than the actual language itself
emphasis vocal variation |
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What do liars do?
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hesitate more
speak with a higher pitch make more speech errors give shorter answers pupil dilation touch themselves more blink more |
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non verbal sensitivity
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the ability to encode and decode nonverbal cues
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_______ are better encoders than decoders
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women
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How do you create a positive interpersonal climate?
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*learn to communicate empathy
*practice withholding judgement *strive for honesty *approach others as equals *express your opinions freely |
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empathy
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adopting another's frame of reference so you can understand their point of view
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Name the 5 steps for making small talk
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*comment on your surroundings
*introduce yourself *select a topic others can relate to *keep the ball rolling *make a smooth exit |
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self disclosure
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the act of sharing information about yourself with another
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How can you reduce the risk of self disclosure?
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gradually disclose info
don't disclose more then the other is willing to disclose watch for nonverbal cues beware of computer disclosure |
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Name the non verbal cues for effective listening
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*face the person squarely
*adopt an open posture *lean towards the person *maintain good eye contact *raise your eyebrows |
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communication apprehension
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anxiety caused by having to talk with others
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What are the responses that follow communication apprehension
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avoidance (not participating)
withdrawl (clamming up) disruption (can't make fluent statements) over communication (nervous speech) |
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What are the barriers to effective communication?
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defensiveness
motivational distortion self preoccuption game playing |
