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33 Cards in this Set
- Front
- Back
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What three processes make up project quality management? (227) |
Plan quality management Perform quality assurance Control quality |
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What is the difference between quality and grade? (228) |
Quality is the degree to which a set of inherent characteristics fulfill requirements
Grade is a category assigned to deliverables having the same functional use but different technical characteristics
While a quality level that fails to meet quality requirements is always a problem, a low grade of quality may not be a problem |
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What is the difference between precision and accuracy? (228) |
Precision is a measure of exactness
Accuracy is an assessment of correctness
Arrows in a tight group but not on the bulls-eye represents precision. Arrows equidistant from the bulls-eye but not in a tight group represents accuracy. Arrows in a tight group around the bull-eye represents both precision and accuracy. |
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What should be the focus of quality management? (229) |
Customer satisfaction Prevention over inspection Continuous improvement Management responsibility Cost of quality |
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What is cost of quality (COQ)? (229) |
It is the total cost of the conformance work and the nonconformance work that should be done as a compensatory effort because, on the first attempt to perform that work, the potential exists that some portion of the required work effort may be done or has been done incorrectly |
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What is conformance work? (533) |
Conformance work is work done to compensate for imperfections that prevent organizations from completing planned activities correctly as essential first time work
Conformance work consists of prevention and inspection |
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What does it mean to plan quality management? (231) |
It is the process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with relevant quality requirements and/or standards |
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What is the key benefit of planning quality management? (231) |
It provides guidance and direction on how quality will be managed and validated throughout the project |
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What are the inputs to planning quality management? (232) |
Project management plan Stakeholder register Risk register Requirements documentation Enterprise environmental factors Organizational process assets |
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What tools and techniques are necessary for planning quality management? (232) |
Cost-benefit analysis Cost of quality Seven basic quality tools Benchmarking Design of experiments Statistical sampling Additional quality planning tools Meetings |
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What are the outputs from planning quality management? (232) |
Quality management plan Process improvement plan Quality metrics Quality checklists Project documents updates |
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As a review, what three baselines does the project management plan consist of? (233) |
Scope baseline Schedule baseline Cost baseline |
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What is a cost-benefit analysis in quality management? (235) |
It is an analysis for each quality activity that compares the cost of the quality step to the expected benefit |
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What are the costs of conformance? (235) |
Prevention costs like training or taking time to do it right Appraisal costs like testing or inspections
This is money spent to avoid failures |
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What are the costs of nonconformance? (235) |
Internal failure costs like having to rework the product or scrap it
External failure costs like warranty work or lost business
This is money spent because of failures |
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What are the seven basic quality tools? (236) |
Cause-and-effect diagrams Flowcharts Check sheets Pareto diagrams Histograms Control charts Scatter diagrams (see page 239 for illustrations of all 7)
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As a review, what are the components of a process improvement plan? (241) |
Process boundaries Process configuration Process metrics Targets for improved performance |
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What is a quality metric? (242) |
It is a description of a product attribute and how to a control quality process will measure it |
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What does it mean to perform quality assurance? (242) |
It is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used |
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What is the key benefit of performing quality assurance? (242) |
It facilitates the improvement of quality processes |
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What are the inputs to performing quality assurance? (243) |
Quality management plan Process improvement plan Quality metrics Quality control measurements Project documents |
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What tools and techniques are necessary for performing quality assurance? (243) |
Quality management and control tools Quality audits Process analysis |
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What are the outputs of performing quality assurance? (243) |
Change requests Project management plan updates Project documents updates Organizational process assets updates |
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What are some of the quality management and control tools? (245) |
Affinity diagrams Process decision program charts (PDPC) Interrelationship digraphs Tree diagrams Prioritization matrices Activity network diagrams Matrix diagrams (These tools are represented graphically on pg. 246) |
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What are the objectives of a quality audit? (247) |
Identify good and best practices Identify nonconformity, gaps, and shortcomings Share good practices Proactively offer assistance to improve processes Highlight contributions of audits |
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What does it mean to control quality? (248) |
It is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes |
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What are the key benefits of controlling quality? (248) |
Identifying the causes of poor process or product quality and recommending and/or taking action to eliminate them
Validating that project deliverables and work meet the requirements specified by key stakeholders necessary for final acceptance |
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What are the inputs for controlling quality? (249) |
Project management plan Quality metrics Quality checklists Work performance data Approved change requests Deliverables Project documents Organizational process assets |
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What tools and techniques are necessary for controlling quality? (249) |
Seven basic quality tools Statistical sampling Inspection Approved change requests review |
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What are the outputs from controlling quality? (249) |
Quality control measurements Validated changes Verified deliverables Work performance information Change requests Project management plan updates Project documents updates Organizational process assets updates |
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What is the difference between prevention and inspection? (250) |
Prevention keeps errors out of the process Inspection keeps errors out of the hands of the customer |
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What is the difference between attribute sampling and variables sampling? (250) |
Attribute sampling: noting the presence or absence of some characteristic in a unit during inspection
Variables sampling: rating on a continuous scale that measures the degree of conformity in a unit during inspection |
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What is the difference between tolerances and control limits? (250) |
Tolerances are a specified range of acceptable results
Control limits are boundaries of common variation in a statistically stable process or process performance |
