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57 Cards in this Set
- Front
- Back
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Threshold |
- Flexibility - Self-control - Service Orientation - Values and ethics |
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Core Competency |
- Advocating for others -Collaboration - Creative Problem Solving and decision Making - Fostering Independence in others - Initiative - Interpersonal Relations and Respect - Resilience |
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Information Interview |
- Obtain clear account of individual, group or community - used to develop a life history related to social functioning - Gather information from many sources |
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Diagnostic Interview |
- Determine eligibility for service - Assess some characteristics - May help agency make decisions |
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Therapeutic Interview |
- Effect change in person or social situation - Effect change in feelings, attitudes, behaviours - Can taken the role or coach or mentor - More individual |
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Thinking about the interview |
- What is the purpose of the interview - What are the time constraints - How long do we have to work together - What resources are available - Are their procedural requirements - What is the desired outcome |
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Cautions |
- Be prepared for all possibilities - Avoid working alone if possible - Let someone know where you are always - Do not see people who are intoxicated - Be prepared to leave if you feel in danger - Know your space |
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What is a group ? |
- Collections of people - Share the same purpose, goals - see themselves come together - Interact, influences and react to one another - People belong to many different ones |
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Group Development |
- Everyone shows up with assumptions, preconceived notions and attitudes - Participants may be uncertain, anxious, curious, indifferent, frightened, eager, puzzled - Need to spend time together getting to know each other |
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Communication and Participation |
- Difficulty with communication pattern and figuring out how to work together - Struggle to know how intimate or distant they nee to be within each other - May be talking together but not communicating - Lacking of understanding or being misunderstood |
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Physical climate |
- Be aware of the impact of the physical climate - Give appropriate breaks based on participants concentration and participation |
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Emotional climate |
- Can be warm, open and friendly or cool, formal and restrained - Will encourage trust or mistrust in a group - Member will be closed if they don't feel safe |
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Stage 1 - Forming |
- Members are dependent on facilitator resulting in polite, cautious, small talk - Best impression - Hesitant participation |
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Stage 2 - Storming |
- Issues of control can begin to develop - Members are independent and not a part of the groups - Power struggle, conflict among others, criticism of leader |
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Stage 3 - Nothing |
- Take risks - Listening, openness, genuine sharing - Silent member feels safe to speak up - Willingness to change for the better |
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Stage 4 - Performing |
- Capable of problem solving & decision making - Characterized by self determination, caring for others and productivity - Supportive, encouraging, accepting, valuing, joking, affection, problem solving |
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Stage 5- Adjourning |
- Often go through separation of anxiety - "Letting go" and grieving process - Appreciate facilitator taking charge and leading them through the final stage - Confused about feelings, grief, acting out, sadness, fight or flight response, acceptance of time to move on |
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Stages of Acceptance |
- Denial - Depression - Frustration - Guilt - Bargaining - Acceptance |
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Denial |
- The Dr are wrong - my child is not disabled |
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Depression |
- Sadness, unwillingness to move beyond sorrow |
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Frustration |
- Anger at child at circumstances, assigning blame |
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Guilt |
- Internalize the blame, looking for reasons |
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Bargaining |
- Looking for a miracle, asking for intervention |
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Acceptance |
- Reformulate dreams and expectations |
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Changes for families |
- Expenses - Transportation - Child care for siblings -Time away from work - Lack of respite - Marriage issues - Day & Night demands - Fatigue - Needs of other family - Child care - Sibling rejection and jealousy |
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Critical challenges for families |
- Expensive medical treatment, surgery, or hosp - Extra medical costs for special food or equip - Frightening, energy draining, recurring crises such as seizures - Transportation - child care for siblings while at appointments - Little or no time to meet needs of other family |
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Mothers |
- Most affected through their life span of caring for child |
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Fathers |
- Many times not included in parent professional encounters |
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Siblings |
- May feel the need to compete for attention, relief they don't have the disability |
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Grandparents |
- Usual source of joy and renewed purpose in life - may also mourn this loss, denial sometimes last longer |
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7 things you don't know about a special needs parent |
- I am tired - I am jealous - I feel alone - I am scared - I wish you would stop saying "as long as he is healthy" - I am human - I want to talk about my child |
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Barriers to effective communication with parents |
- Professional - Communication - Family -System |
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Professional barriers |
- Lack of experience, parents as pushy, angry, often mislabelled |
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Communication barriers |
- Professionals speak a different language than parents |
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Family barriers |
- Lack of knowledge about childs needs and how to meet them |
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System Barriers |
- Red tape, paperwork, disclosing your story to many |
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DSW needs to |
- Use empathy - Listen - Support - Guide -Direct |
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Help Parent |
- Recognize childs potential - Assist with support and management - Understand the nature of childs disability |
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How do we gather information about the individuals experience |
- Asking questions is a reliable and effective method of gathering info |
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Open and closed questions |
- Questioning is a skill that allows us to gather important and specific information - Allow use to make accurate assessment of the issues - Can be a double edged sword - drilling"clients" with questions can give too much control to the interviewer |
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Open questions |
- Usually elicit fuller and meaningful responses - typically begin with what, how, could, would, or why - useful to help being an interview, help elaborate |
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Closed questions |
- are used to obtain very specific information - helps to get the facts straight - typically yes and no response |
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Psychological attending |
- Putting aside distractions worries and self concerns - Giving centre stage to the persons story - Process of self-discipline - Requires self-knowledge |
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Physical attending - SOLER |
- SIT SQUARELY - OPEN POSTURE - LEAN FORWARD - EYE CONTACT - RELAX |
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Attending |
- the way that a counsellor communicate to a client - Demonstrates that you are willing and able to listen - Following behaviours convey attending - open posture, eye contact, leaning forward,encourage comments |
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Paraphrasing |
- Restating the persons words and ideas in your own words - Serves two purposes- indicates you have been listening and give the person an opportunity to correct incorrect information |
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Summarizing |
- Confirms understanding and checks assumptions - presents snapchat in a condensed form - help to die disjointed but related ideas together - has person look at problem with new insight |
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Silence |
- Can feel unnatural and cause you to become anxious - want to fill the moment with a question or verbal dialogue - Some cultures silence is respect - Do not fidget, answer phone, tay notes during a silence, be sure to attend to the person |
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Empathy |
- Focuses on feelings - introduced as clients become more trusting and willing to address the problem -picks up on an emotional component |
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What is an interview? |
- A conversation with a deliberate purpose - purpose is mutually accepted - Involved verbal and non-verbal communication - Requires focus on person story, needs and goals - avoids drifting off to the tropics - is structured to achieve a desired result - has established relationship roles and responsibilities |
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Personal Biases |
- Bullies - Wife abusers - Sexual preferences - Religious beliefs - Women contemplating abortion -Drug addicts -Racists |
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Cyclic or recurrent sorrow |
- Phase 1- Shock/family crisis - Phase 2- Awareness of lost dream of "normal/perfect" child - Phase 3 - Social isolation-withdrawal - Phase 4- Healing/growing desire to accept child and disability Phase 5- Relative acceptance of child and disability/spiritual renewal |
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Phase 1 - Shock/Family crisis |
- State of alarm, numbness, trembling and weeping - Feeling of unreality, helplessness and aloneness - Restlessness, anxiety, sleep & appetite disturbances - Disbelief, confusion, feeling lost |
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Phase 2- Awareness of lost dream of normal/perfect child |
- Broken spirit, loss of hope, raw emotion - unreasonable guilt and shame - denial, blaming, anger - concern for well being of family members - self blame and depression |
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Phase 3 - Social Isolation-withdrawal |
- Hibernation, conserving energy, - Obsessional thinking, - Turning point |
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Phase 4- Healing/growth desire to accept child and disability |
- Search for meaning in suffering - hope, joy, strength, sense of control - sleep return, attempt to reach out to others - forgiveness |
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Phase 5- Relative acceptance of child and disability/spiritual renewal |
- Feeling wiser from the experience, more at peace - Changed identity - proud parent |
