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7 Cards in this Set
- Front
- Back
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RECIPE
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React
Engage Contain Investigate Problem Solve Educate |
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React
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Time is of the essence
Satisfy our customers Determine scope of the problem Locate suspect parts |
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Engage
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Face the customer
Notify all of SQ: operations, SC, sales, quality Open and continuous communication among all parties Document, document, document. . . |
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Contain
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Establish a clean point
Quarantine suspect parts Re-inspect suspect parts Provide certified parts |
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Investigate
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Gather facts
Do not assume Search for the truth |
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Problem Solve
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Pursue all possible causes
Get to the root of the problem implement corrective actions Verify effectiveness of solutions |
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Educate
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Quality Alerts
Apply other's experience to avoid the same problem Lessons learned must be implemented Training and re-training |
