Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
36 Cards in this Set
- Front
- Back
|
An individual with supervisory management responsibility would be most likely to oversee which of the following? (A) Technician ( B ) Division head ( C ) CEO ( D ) Branch manager |
(A) Technician |
|
|
First-level supervisors usually rely most heavily on which of the following types of skills? (A) Technical skills ( B ) Administrative skills ( C ) Human relations skills ( D ) Conceptual skills |
( C ) Human relations skills |
|
|
12. Which of the following is an example of a programmed decision? (A) Responding to a lawsuit ( B ) Processing an insurance claim ( C ) Choosing who to promote to supervisor ( D ) Handling a fuel explosion |
( B ) Processing an insurance claim |
|
|
15. A supervisor who continues to make decisions that have been delegated is violating which of the following principles? (A) Span of control ( B ) Chain of command ( C ) Unity of command ( D ) Management by exception |
( D ) Management by exception |
|
|
17. Planning is generally concerned with which of the following? (A) Future decisions ( B ) Future impact of current decisions ( C ) Past decisions ( D ) Current impact of past decisions |
( B ) Future impact of current decisions |
|
|
18. Programs, projects, and schedules are examples of (A) corporate plans. ( B ) single-use plans. ( C ) standing plans. ( D ) repeat-use plans. |
( B ) single-use plans. |
|
|
21. Which of the following is focused on facilitating the achievement of long-term strategic plans? (A) Force planning ( B ) Operational planning ( C ) Mission-based planning ( D ) Objective planning |
( B ) Operational planning |
|
|
22. Which of the following does NOT represent an advantage of written objectives? (A) They receive more attention than unwritten objectives. ( B ) They are updated more frequently than unwritten objectives. ( C ) They provide a permanent record. ( D ) They are more challenging than unwritten objectives. |
( D ) They are more challenging than unwritten objectives. |
|
|
25. Which of the following terms is commonly used to refer to the set of activities that make up the longest route, in terms of time, required to complete a project? (A) Event timeframe ( B ) Critical path ( C ) Activity-event scheme ( D ) Activity network |
( B ) Critical path |
|
|
27. Supervisors should generally plan to handle sensitive or difficult tasks during which of the following daily time periods? (A) Early morning ( B ) Late afternoon ( C ) Period of individual peak effectiveness ( D ) Before or after a scheduled break, such as lunch |
( C ) Period of individual peak effectiveness |
|
|
28. Which of the following types of authority is most likely to be carried out by specialists within a particular field? (A) Staff authority ( B ) Centralized authority ( C ) Decentralized authority ( D ) Line authority |
(A) Staff authority |
|
|
32. Which of the following will most likely result from decentralization of an organization? (A) Fewer management levels ( B ) Reduced duplication of effort ( C ) Uniformity of policies and procedures ( D ) Authoritarian management styles |
(A) Fewer management levels |
|
|
33. Matrix organization would most likely be used for all of the following types of projects EXCEPT: (A) Building a prototype of an aircraft ( B ) Tracking the results of a marketing campaign ( C ) Designing a shopping complex ( D ) Developing a new weapons system |
( B ) Tracking the results of a marketing campaign |
|
|
34. Which of the following types of industries is most likely to rely on matrix organization? (A) Software development ( B ) Candy sales ( C ) Shoe manufacturing ( D ) Textile manufacturing |
(A) Software development |
|
|
36. An organization with narrow spans of control is generally a(n) (A) matrix organization. ( B ) specialized organization. ( C ) efficient organization. ( D ) tall organization. |
( D ) tall organization. |
|
|
37. Which of the following represents a drawback of wide spans of control? (A) Increased cost ( B ) Overburdened managers ( C ) Complexity of decision making ( D ) Complications in communication |
( B ) Overburdened managers |
|
|
39. Which of the following organizational structures violates the principle of unity of command? (A) Customer ( B ) Function ( C ) Product ( D ) Matrix |
( D ) Matrix |
|
|
42. Job descriptions are usually developed by which of the following? (A) Supervisors ( B ) Middle managers ( C ) Top management ( D ) Line employees |
(A) Supervisors |
|
|
43. A job analysis generally involves examining (A) locations for employee recruitment. ( B ) a company’s historical background. ( C ) the employee who is performing a job. ( D ) a job and its requirements. |
( D ) a job and its requirements. |
|
|
49. Which of the following questions is acceptable to ask during an employee interview? (A) “What is your native language?” ( B ) “Where were you born?” ( C ) “How many children do you have?” ( D ) “Can you meet the work schedule of this job?” |
( D ) “Can you meet the work schedule of this job?” |
|
|
52. Effective training by a supervisor involves all of the following EXCEPT: (A) Providing positive reinforcement to the trainee ( B ) Setting a consistent pace for all training sessions ( C ) Having trainees repeat a job or task multiple times ( D ) Measuring a trainee’s performance against established standards |
( B ) Setting a consistent pace for all training sessions |
|
|
56. Followers contribute LEAST to decision making under which of the following types of leaders? (A) Autocratic ( B ) Transactional ( C ) Formal ( D ) Laissez-faire |
(A) Autocratic |
|
|
67. In order to comply with the provisions of the Americans with Disabilities Act (ADA), an employer must refrain from all of the following EXCEPT: (A) Requiring candidates to undergo pre-job-offer medical exams ( B ) Discussing an employee’s past medical record in a pre-employment interview ( C ) Including questions related to disabilities on a job application form ( D ) Administering a medical examination after a job offer has been made |
( D ) Administering a medical examination after a job offer has been made |
|
|
69. Which of the following terms is commonly used to refer to a management level in an organization beyond which women rarely advance? (A) Glass ceiling ( B ) Management hierarchy ( C ) Gender barrier ( D ) Barrier to access |
(A) Glass ceiling |
|
|
74. Which of the following terms is commonly used to refer to a guideline for how discipline should be administered? (A) Governance policy ( B ) Brick-and-mortar rule ( C ) Hot-stove rule ( D ) Reprimand policy |
( C ) Hot-stove rule |
|
|
78. A supervisor should consider not promoting an employee under each of the following conditions EXCEPT when the (A) employee does not perceive a promotion as constituting advancement. ( B ) supervisor wishes to avoid productivity decreases in his or her department. ( C ) employee is particularly satisfied in his or her current position. ( D ) organization cannot provide the employee with proper training for the new job. |
( B ) supervisor wishes to avoid productivity decreases in his or her department. |
|
|
80. Which of the following is a performance measuring point located early enough to allow for corrective action if necessary to achieve a goal? (A) Tracking standard ( B ) Measurement objective ( C ) Control objective ( D ) Strategic control point |
( D ) Strategic control point |
|
|
81. Which of the following types of control systems attempts to avert problems before they occur? (A) Feedback ( B ) Concurrent ( C ) Feedforward ( D ) Streamlined |
( C ) Feedforward |
|
|
83. Which of the following lists the steps of the controlling process in the correct order? (A) Set standards, measure performance, compare against standards, correct. ( B ) Measure performance, correct, set standards, compare against standards. ( C ) Set standards, compare against standards, correct, measure performance. ( D ) Correct, measure performance, set standards, compare against standards. |
(A) Set standards, measure performance, compare against standards, correct. |
|
|
88. Which of the following terms is commonly used to refer to a bar graph that pinpoints cost problems by expressing expenses as a percentage of an organization’s total budget? (A) Periodic graph ( B ) Pareto chart ( C ) Net profit chart ( D ) Kaizen graph |
( B ) Pareto chart |
|
|
90. Which of the following pieces of legislation empowered the federal government to set and enforce standards for worker protection? (A) Comprehensive Employment and Training Act of 1973 ( B ) Americans with Disabilities Act of 1992 ( C ) Occupational Safety and Health Act of 1970 ( D ) Rehabilitation Act of 1973 |
( C ) Occupational Safety and Health Act of 1970 |
|
|
91. The Equal Employment Opportunity Commission (EEOC) was created to enforce provisions of which of the following laws? (A) National Labor Relations Act of 1935 ( B ) Civil Rights Act of 1964 ( C ) Rehabilitation Act of 1973 ( D ) Worker Adjustment and Retraining Act of 1988 |
( B ) Civil Rights Act of 1964 |
|
|
93. Each of the following constitutes a job-related source of stress EXCEPT: (A) Marital problems ( B ) Overwork ( C ) Lack of job security ( D ) Discrimination |
(A) Marital problems |
|
|
94. Each of the following techniques is helpful for managing stress EXCEPT: (A) Relinquishing control over events ( B ) Deep breathing ( C ) Interpersonal support networks ( D ) Physical exercise |
(A) Relinquishing control over events |
|
|
95. An organization that requires employees to be a member of the union before they can be hired is known as a (A) closed shop. ( B ) right-to-work shop. ( C ) union shop. ( D ) contract shop. |
(A) closed shop. |
|
|
97. To increase productivity by increasing output, an organization would have to (A) increase profit margins. ( B ) increase managerial oversight. ( C ) hold costs steady. ( D ) increase costs. |
( C ) hold costs steady. |
