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21 Cards in this Set
- Front
- Back
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Extrinsic Rewards (term) |
Tangible reward for performance on task/behavior |
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Intrinsic Rewards (term) |
Sense of accomplishment (internal reward) |
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Equity Theory (term) |
Theory that people will be motivated by equality |
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Positive Reinforcement (term) |
Reward that follows desirable behavior |
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Leadership Traits (2 examples) |
1. Drive 2. Motivation to lead 3. Self-confidence 4. Integrity 5. Emotional stability |
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Leadership Styles (example of 1 that fits my personality) |
Theory of leadership in which leader consults employees for their suggestions and input before making a decision |
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Strategic Leadership (term) |
Visionary, Think ahead |
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Formal Communication Channels (3) |
1. Downward Communication 2. Upward communication 3. Horizontal communication |
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Grapevine (term) |
Informal passage of communication, rumors, gossip |
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Kinesics (term) |
Facial + body movements (body language) |
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Paralanguage (term) |
Pitch, tone, volume and pattern of voice |
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Deconstructive/Constructive Feedback (term) |
De-Harmful, unhelpful critique Con- Productive, meant to be helpful |
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Company Hotlines (term) |
Hotline employees can call to anonymously leave messages for superiors |
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Standards (term) |
Basis of comparison for measuring satisfaction |
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Benchmarking (term) |
Identifying beneficial behavior from another company and applying them to your own organization |
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Control Methods (Explain 1) |
Use of hierarchical authority to influence employee behavior (reward/punishment) (top-down) |
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Customer Defections (term) |
Companies asses the rate at which they are losing customers |
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Data Mining (term) |
Identifying patterns within information |
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Data encryption (term) |
Coded system to protect company information |
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ISO 9000 (term) |
Standard for achieving quality
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Kanban (term) |
Way to reorder inventory |
