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38 Cards in this Set
- Front
- Back
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ORGANIZATION |
system of people brought together to accomplish some specific purpose; interdependent GOAL PURPOSE STRUCTURE |
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MANAGEMENT LEVELS |
TOP MIDDLE FIRST LINE TEAM LEADERS |
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TOP MANAGEMENT |
Make decisions about the direction of the org Establish policies that affect all org members |
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MIDDLE MANAGEMENT |
Translate goals to specific details for LOWER managers. |
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FIRST LINE MANAGEMENT |
Direct day to day activity of non-managerial employees. |
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TEAM LEADERS |
Manage and facilitate the activities of a work team. |
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SCIENTIFIC MANAGEMENT |
Use of scientific method to define "BEST" way to get things done. |
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WHAT MANAGERS DO: FOUR FUNCTIONS |
Plan Organize Lead Control |
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PLAN |
Define goal Establish strategy Coordinate activities |
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ORGANIZE |
Determine WHAT needs to be done HOW it will be done WHO will do it |
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LEAD |
Direct the activity of org people |
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CONTROL |
Monitor activity to ensure it is accomplished |
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WHAT MANAGERS DO: MANAGERIAL ROLES |
Interpersonal Decisional Informational |
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INTERPERSONAL |
Leader Ability to motivate others |
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INFORMATIONAL |
Monitor |
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DECISIONAL |
Negotiator |
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WHAT MANAGERS DO: SKILLS AND COMPETENCIES |
Conceptual Interpersonal Technical Political |
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CONCEPTUAL |
analyze complex situations |
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TECHNICAL |
job specific knowledge |
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POLITICAL |
build power base establish connections |
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SUSTAINABILITY |
Integrating economic, environmental, and social opportunities. |
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EXTERNAL ENVIRONMENT |
Uncontrollable factors outside of the org |
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COMPONENTS OF EXTERNAL ENVIRONMENT |
Political Sociocultural Demographics Technological Economic Global |
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SHARING ECONOMY |
Peer-to-peer service, with fee, that shares expertise. |
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OMNIPOTENT VIEW OF MANAGEMENT |
View that managers are directly responsible for an org's success/failure. |
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SYMBOLIC VIEW OF MANAGEMENT |
Org's success/ failure is due to external forces outside of manager control. |
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STAKEHOLDER |
Those that affect or are affected by an org's decisions. Employees Customers Competitors Unions Shareholders Communities Suppliers Media Government |
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ORGANIZATION CULTURE |
Shared values and beliefs. |
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STRONG CULTURE |
WE Culture key values are deeply held, widely shared. |
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GLOBAL |
Relationships established outside of the home country |
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HOW TO BE GLOBAL? |
Source Export Import |
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FRANCHISE |
to give another org the right, with fee, to use its name and operations |
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MNC MULTINATIONAL CORPORATION |
International co. that has operations in multiple countries. |
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MDC MULTIDOMESTIC CORPORATION |
Decentralizes management decisions to the local country where it is doing business |
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FOREIGN SUBSIDIARY |
Direct investment in a foreign country that involves setting up a separate office. |
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PAROCHIALISM |
When managers see things only with their own perspective. |
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SOCIAL RESPONSIBILITY |
Org's intention beyond legal and economic obligations, to do the right thing for society. |
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SOCIAL OBLIGATION |
Org engages in social action due to obligation to meet certain economic/legal responsibility. |
