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8 Cards in this Set
- Front
- Back
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Prime criteria |
Do not require immediate pru attendance Where it appears there is no imminent danger or potential for escalating violence Is not domestic related Does not involve an Emotionally Disturbed Person Does not require a lengthy on-scene investigation Where the suspect has left the scene and is unlikely to return, whether known or not known Where no further investigation is warranted but an E-report is required for administrative purposes |
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Prime agency-Police |
Air crash Lake Ontario Arson Bomb threat Evacuation Gun/weapon calls PD Accidents Person off shore rescue |
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09-11A can’t transfer to EMS |
Remain on the line and create an event recording as much of the following information as possible Exact location Call back number Extent/cause of injuries and/or medical situation Direct a neighbouring call taker or a supervisor to notify TFS, entering their workstation # in the text of the event Hot Shot the TPS dispatcher via the CAD interface |
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Communicable diseases |
Only when the infected party has directly supplied this information Use universal precautions |
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Confidential informants |
Shall not be entered into the text |
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Emergency indicated on non-emergency lines |
Shall be processed according to the established practice |
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Abusive callers |
Determine if the call is an emergency or requires EMS and/or Fire If the call is non-emergent nature, caution the caller advising them that the conversation is being recorded and their behaviour may constitute a criminal offence If the call involves abusive/obscene language advise the caller if the language continues the line will be disconnected If the abusive language persists or if the call is nuisance advise the caller that the line is being disconnected and disconnect Create and file an event Communications members shall report persistent nuisance callers to a communications supervisor |
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Use of the hot shot |
A person at risk or a crime in progress Upgrading an event to hot shot will not produce an audible tone When a tone is required, a new priority 1 event will be created using the same location and appropriate event type with “hotshot” entered in the first line of text Dispatchers must remain cognizant that not all priority 1 events will necessarily be accompanied by an audible tone |
