Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
10 Cards in this Set
- Front
- Back
|
assertive |
being able to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong' |
|
|
Communication in macro context
Assertiveness
|
to do and also not do |
|
|
communication in macro context: Confict |
understand dynamics of conflict implement conflict resolution techniciques |
|
|
communication in macro context: Working with Supervisors |
Importance of supervision and relationship with supervisor Issues and potential problems |
|
|
Beginningrelationships in macro Practice |
Individual and group level skills inmacro practice |
|
|
Interviewing |
Structured purpose & goal
All participants have certain roles ;prescribed time limits ; designated location Sequential steps : beginning, core,termination% |
|
|
Verbal and nonverbal behavior |
eye contact |
|
|
Verbal and nonverbal behavior attentive listening |
Difference between hearing and listeningBarriers to attentive listening :intent;impact; environmental |
|
|
Verbal and nonverbal behavior |
›Facial Expressions |
|
|
verbal/nonverbal behavior |
body positioning |
