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13 Cards in this Set
- Front
- Back
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Intergroup Conflict |
Behaviour that occurs among organizational groups when participants identify with one group and perceive that other groups may block their group's goal achievement or expectations |
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In which way does intergroup conflict occur, horizontally or vertically? |
Both |
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Sources of Conflict |
Differences in goals, values and attitudes
Interdependence
Incompatible performance criteria
Resources are limited |
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Model used when conflict is low |
Rational Model |
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Model used when conflict is high |
Political Model |
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Rational Model (5) |
Consistent goals across participants
Centralized power & control
Orderly, logical, rational decision making
Norm of efficiency
Extensive, systematic, accurate information |
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Political Model (5) |
Inconsistent goals within organization
Decentralized power & control
Disorderly, bargaining decision making
Free play of market forces
Ambiguous, strategic information |
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Difference between power and authority |
Power is the ability to influence others and authority is vested positions, not people (can be powerless) |
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Vertical Sources of Organizational Power |
Formal positions
Resources
Network Centrality |
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Horizontal Sources of Organizational Power |
Strategic Contingencies (events and activities outside organization)
Departmental Power
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Aspects of Departmental Power |
Managing dependency
Controlling $$$$
Proximity to key organizatons
Nonsubstitutability
Coping with uncertainty |
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Politics |
Use of power to influence decisions to achieve desired outcomes
More power, easier to win at politics |
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When does political activity heighten? |
Structural changes
Management succession
Resource allocation decisions |
