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28 Cards in this Set
- Front
- Back
Zone of Indifference
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-Range in which attempts to influence a person will be perceived as LEGITIMATE and will be acted on without a great deal of thought
-Individuals zone or range that he or she would willingly accept orders without questioning authority |
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Interpersonal Forms of Power
(French and Raven) |
Reward
Coercive Legitimate Referent Expert |
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Reward
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Ability to control what someone wants
ex:Performance Appraisals, bonuses,promotions, raise |
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Coercive
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Ability to cause an unpleasant situation
Ex: Punishment, Verbal Abuse, Harassment |
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Legitimate
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Based on position in organization
Ex: You will do this because I am your boss |
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Reward & Coercive
Forms of Power Research |
Lead to compliance
Require a lot of time, effort & resources |
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Legitimate
Forms of Power Research |
Based on title or position
Not linked to org. effectivness or ee satisfaction |
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Referent
Forms of Power Research |
Linked to org. effectiveness
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Expert
Forms of Power Research |
Strongest relationship to performance and satisfaction
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Referent
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Based on Admiration and Charisma
Ex: Peyton Manning, JFK, Hitler, The Rock |
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Expert
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Based on Info. or Knowledge
Ex:Need education or experience |
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Personal Power
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Used for personal gain
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As a leader which types of Forms of Power from Raven and French do you want to use?
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Referent and Expert but takes a while to acquire
Many use Reward Coercive and Legitimate because they are the easiest |
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Social Power
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Used to create motivation
Used to Accomplish group goals EFFECTIVE MANAGERS USE SOCIAL POWER NOT PERSONAL POWER |
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Power Analysis: ORGANIZATIONAL POWER
Etzioni's Broader View |
Coercive Power
Utilitarian Power Normative Power |
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Coercive Power
(Etzioni) |
Influence through threat of punishment, fear or Intimidation
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Utilitarian Power
(Etzioni) |
Influence through rewards and benefits
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Normative Power
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Influence through peer pressure and doing the right thing
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Power Analysis:
ORGANIZATIONAL MEMBERSHIP (Etzioni) |
Alienative Membership
Calculative Membership Moral Membership |
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Alienative Membership
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Members feel hostile, negative, and do not want to be there
- Use COERCIVE Power Type |
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Calculative Membership
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Members weigh benefits and limitations of belonging
-Use UTILITARIAN |
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Moral Membership
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Members have positive organizational feelings; will deny own needs for good of organization
-Use NORMATIVE |
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Delegation
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Assignment of a task
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Empowerment (definition)
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Help ppl overcome helplessness
Energize them to take action |
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Empowered Delegation
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BOTH assign a task and empower the subordinate
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Empowerment Improves Ee
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Self Efficacy
Motivation Knowledge and expertise |
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Empowerment is Risky due to
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Not being able to put the genie back in the bottle
How will they react to giving back power |
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Empowered Delegation Guidlines
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1.Develop and Communicate a Vision
2.Set "SMART" Goals 3.Determine WHEN to Delegate 4.Determine WHO to Delegate task to 5. Provide them with a Model 6.Provide Necessary Info. and Resources 7.Help Them see the outcomes of their work 8. Arouse Positive Emotions 9.Avoid Upward Delegation 10.Create Subordinate Confidence in You |