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12 Cards in this Set
- Front
- Back
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The problem with most Nos is that they intentionally or unintentionally reject the other
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True or False
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Disrespect takes its toll in every domain, from work to family life.
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matching
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The secret to preparing the other to eventually say Yes is not to reject them, but to do the opposite: respect them. Let the respect diminish and offset the sting of rejection. By respect, I do not mean being accommodating. I simply mean giving positive attention to others, listening to them, and acknowledging them as fellow human beings. Treat the other with the same sense of dignity with which you would like to be treated.
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True or False
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Begin with Self-Respect
Before we can truly give respect to the other, we need to give respect to ourselves because it allows our respect for the other to be genuine. |
True or False
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You, begin by paying positive attention to yourself-to your emotions, interests, and needs. You then move on to respect the other, which requires extending your circle of respect so that you see the other as a fellow human being who also has emotions, interests, and needs.
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Self-Awareness
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Respects means to give value to the other as human being just as you would like others to give value to you. Respect means to Look again in the Latin form. Dictionary states,"to notice with attention"
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True or False
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Dominck Misino
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Career with New York Police, negotiated more than two hundred hostage incidents, including a plane hijacking, without losing a single life
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The other is more likely to pay attention to us if we pay attention to them first. In short, they are more likely to respect us and our interests if we respect them and theirs. Norm of reciprocity
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True or False
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Celia Carrillo
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dedicated teacher in a school in a tough, low-income neighborhood
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The more powerful the No you intend to deliver, the more respect you need to show
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True or False
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Respect is the cheapest concession you can give the other. It costs you little and getys you a lot. It is probably no coincidence that the most successful car company in the world, Toyota, makes respect-for employees, business partners, host communities, and of course customers-one of its core guiding principles.
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Respect, in short. is the key that opens the door to the other's mind and heart. Matching (Respect them for your Sake)
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Listening may be the last thing you feel like doing, especially if the other is behaving offensively. Need is empathy.
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Listen Attentively (Matching
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