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53 Cards in this Set
- Front
- Back
what are 2 federal regulatory agencies?
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1. department of health and human services (centers for medicare/ medicaid)
2. department of education |
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who regulates OT?
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state regulatory agencies
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are there uniform regulations for each state?
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NO
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every ______ years an OT must complete certification renewal to continue to use the "R" in OTR
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3 years
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this is the most stringent form of professional regulation. includes in the state law a scope of practice, education and testing requirements, and disciplinary procedures
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licensure
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when a state or national board attest that an individual has met the minimum educational standards of the board
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certification
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the least rigorous process. when a person voluntarily registers with an association of practitioners
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registration
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what are 4 examples of state requirements for licensure?
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1. paying a fee
2. continue ed hours 3. proper moral/ ethical conduct 4. disciplinary actions for those who break the laws |
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a process that a health care institution, provider, or program undergoes to demonstrate compliance with standards developed by an official agency
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accreditation
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is accreditation required or voluntary in US and Canada?
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voluntary
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what does JCAHO stand for?
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Joint Commission for the Accreditation of Health Organization
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what are the 3 developed performance standards for the institutes that JCAHO accredits?
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1. structure
2. organization 3. processes |
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are agencies accredited on the basis of meeting outcomes or meeting standards?
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outcomes
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what does JCAHO accredit? 8
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hospitals
critical access hospitals SNF home health agency behavioral health organization ambulatory care office based surgery lab services |
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What does CARF stand for?
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commission for the accreditation of rehabilitation faciltities
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what does CARF regularly work with facilities on?
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Quality Assurance
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Is CARF required?
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no
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What does CARF accredit?
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medical rehab
behavioral health aging/ child and youth service employment and community services vision rehab services drug treatment centers DMEPOS |
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which organization utilizes part time surveyors recruited from clinical field to conduct surveys?
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CARF
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this approach asks the question if something is moral/ ethicall
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normative
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this approach tries to establish what factually is ethical/ moral (code of ethics)
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non-normative
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this organization has the authority to discipline practitioners who violate the states code of ethics
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state regulatory boards
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this organization is overseen by the qualifications and compliance review committee
has jurisdiction over OTs certified by it as well as those applying to take the exam notified SRB when any complain is filed or any disciplinary action has been taken |
NBCOT
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the improper or unethical conduct or unreasonable lack of skill by a professional negligent or unskillful performance of duties when professional skills are obligatory -JCAHO
a patient has to show that the OTs action fell below the professional standard of care and injured the patient ex. improper transfer resulting in a fall - forgetting to tell a nurse about a patients complaints of chest pain resulting in a heart attack - causing a burn from a hot/ice pack - sexual misconduct with a patient -improper instruction of a splint or other device -failing to refer the patient to another therapist more competent to treat the patient |
Malpractice
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what are 5 ways to prevent malpractice?
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1. chart clearly an consistently, not rewriting an entry if a problem arises
2. use approved abbreviations only and write legibly 3. follow the communication system between providers to track sent and received messages 4. have good policies and follow them. document decisions varying from policy 5. engage in risk management |
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this concept includes:
- researching new areas of practice, providing a professional service in the area - being aware of state practice acts, which vary - checking other guidelines you may be working under -maintaining a safe environment |
risk management
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attacks against credentials generally come from what 4 sources?
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1. disgruntled patients
2. state agencies 3. criminal activity 4. substance abuse |
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manager or supervisor?
concerned with the long range plans/ goals of a department or organization |
manager
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manager or supervisor?
focus on directing employees in their daily work tasks |
supervisor
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what are the 4 roles of a manager/ supervisor
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1. planning
2. organizing and staffing 3. directing 4. controlling |
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establishing goals, objectives, and action plans for the mission
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planning
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managers or supervisors?
- strategic long range planning - policies and procedures - financial planning - facility planning |
managers
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managers or supervisors?
- converting the goals, objectives, and action plans into "how to" - short range planning - scheduling -day to day and week to week activities of the facility |
supervisors
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designing workable units, determining lines of authority/ communication
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organizing
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managers or supervisor?
coordinates people, equipment, and supplies to accomplish results - more concerned with relationships between things and specific activities than with overall structure |
supervisor
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manager or supervisor?
- human resources -creating policies for... recruitment and hiring, orientation, training, education, and development, discipline and termination |
manager
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the provision of guidance and leadership so that the work performed is goal oriented
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directing
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manager of supervisor?
leads in such a way as to create a positive climate in which workers operate with optimum efficiency and professionalism |
supervisor
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manager or supervisor
-guidance and leadership so that work is goal oriented -modeling good behavior -developing and promoting a positive overall approach to leadership - providing a good image in the community |
manager
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the process of measuring performance against expectations and taking actions to eliminate obstacles to achieve organizational goals
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controlling
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manager or supervisor?
- establishing performance standards and goals - monitoring total organization results |
manager
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manager or supervisor
- tracking work in progress - appraising work and results - correcting performance |
supervisor
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manager or supervisor 10 most common duties...
1. determine priorities 2. schedule and distribute work 3. observe and evaluate employees performance 4. give accurate and honest performance based feedback 5. coach and train employees 6. handle administration duties and relevant paperwork 7. clearly communicate policies procedures and processes 8. address problems in a timely manner 9. look for ways to improve the way work gets done |
supervisor
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the following is a supervisors ______ power
- increaasing personal attractiveness for influence - gain special knowledge and information - enhance likability, increasing personal relationships - demonstrate effort/ sincerity - volunteer for special assignments - meet deadlines |
personal power
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the following is a supervisors ______ power
- becoming more valuable and central to an organizations functioning - opportunities to include new functions central to flow of work - replace routine activities with new projects -develop advanced expertise, go to person - increase visibility of job performance by developing and nurturing relationships with organizational leaders - find ways to provide services to other departments |
positional power
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what are the 4 components of the marketing proces
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organization assessment
environmental assessment market analysis marketing communications |
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this is the process of examining the internal factors that impact future development
- organizations reputation in the community - staffs qualifications -type/ quality of equipment - available space -geographical location |
organizational assessment
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demographics data, cultural trends, healch care utilization patterns, and socioeconomics of target population
- political and regulatory issues, new technology - products and services offered by competitors - needs assessment of the community |
environmental assessment
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part of the environmental assesment...
= target market, referral sources, payers, employees, suppliers, consultants |
primary data sources
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part of the environmental assessment
- government census, economic status, surveys by trade organzations |
secondary data sources
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use of the information from the organizational and environmental assessments to validate your percepions of the wants and needs of the target population
- create marketing plan that uses information about your organization to communicate with the target population uses this to validate perceptions of the needs, resources, and limitations of the target population |
market analysis
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in this state you package and promote a project... with the associated cost to consider
- may need different communication with payer and customer to promote OT service - one payer --> multiple customers.. patients, referral sources, families |
marketing communications
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what are the 4 Ps of marketing communication?
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Product
price place promotion |