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468 Cards in this Set

  • Front
  • Back
Historical information is the best input for what phase?
initiation phase
What does the resources breakdown structure show?
various resources, both human and mechanical needed for project.
When the performing organization lacks the in house staff needed to complete the project, the required services can be acquired through?
Acquisition
What phase is less risky?
Planning
What tracks changes?
Control Management System
Comparing proposals received from sellers done during?
Conduct procurements.
Make payment to seller is done during?
Administer procurements.
Engineering is primarily responsible for?
creating design and test specifications
Who must write the quality policy for each project?
Projec team, led by the PM.
What shows the ordered by frequency of occurrence, that shows how many results were generated by type or category of identified cause.
Histogram.
For immediate work, what can be sufficient?
A letter contract.
Where are Performance Measures done?
Administration.
Product Verification, Procurement Audit and creation of a contract file are done in?
contract closure.
What is the last step in Administrative closure?
release resources.
What is the foundation of Team development?
Individual development
What is the only tool and Technique of contract closeout process?
Procurement Audit
What is the procurement Audit is used to identify?
successes to transfer the success to other procurements
What is used in the communications?
Symbols
The Communication Management plan defines?
the contents of the performance reports
Team development with WEAK Matrix is?
very difficult
Any change in the Project Charter needs to be approved by?
the SENIOR MANAGEMENT
REFERRENT power=
PM’s PERSONALITY POWER
Work Authorization system ensures that work is?
is done at RIGHT TIME and in proper sequence
What is the process of obtaining quotations, bids, and offer?
Solicitation.
Conflicting priorities in resource assignments – is an issue in?
Matrix structure.
Scope verification should be done – WHEN A PROJECT is?
TERMINATED to determine the extent of the completion
Jurans Quality Triology =
PLANNING IMPROVEMENT CONTROL
When original estimates are flawed then EAC =
AC + ETC
Who provides the procurement SoW?
Buyer
UCL : Upper control limit : Is derived from?
Random variation
ELAPSED TIME is the time?
time inclusive of NON working days
Outsourcing is a?
RISK TRANSFERENCE
Sensitivity chart displays sensitivities in?
DESENDING ORDER
Payment bonds are specifically designed to ensure that the prime contractor provides payment to?
Subcontractors, laborers, and sellers of material
Definite cost is most or least accurate?
Most accurate.
Sensitivity Analysis are part of what risk analysis?
Quantitative risk analysis.
PERT is also?
a NETWORK DIAGRAM
statistical method that helps identify which factors may influence specific variables of a product or process under development or in production (used in manufacturing)?
DESIGN OF EXPERIMENTS
A complex project will best fit in?
matrix.
What is superior to CPM ?
PERT
What model is related to TEAM MANAGEMENT?
Bruce Trukman model
The project management team should have a working knowledge of statistical quality control, especially sampling and probability, to help evaluate?
quality control outputs
What is the DEFINITION FOR CONTROL CHARTS?
area consisting of typically three standard deviations on either side of a mean value of a control chart to plot measured values found in statistical quality control
Large number of simultaneously performed projects utilizes the same groups of human and other resources – is called?
resource pooling
The critical chain Method modifies the SCHEDULE to?
account for LIMITED RESOURCES
A group of related scheduled activities – shown as single aggregate activity for the reporting purpose is known as?
HAMMOCK Activity
Cost baseline does not include?
management reserve
SALIANCE GRID is a?
Stake holder model
As per HERZBERG base Salary is a?
HYGINE FACTOR
RANK THE IDEAS in BRAINSTOMING is?
Nominal group.
Cost Performance baseline is represented as?
S-curve.
Inspections are NOT called?
Assessments
Inspection are called?
reviews, Audits and walkthroughs
First time feedback to a team member =
Informal verbal (Face 2 Face), second time FORMAL written
What is the most critical EVM Metric?
CPI.
Resource leveling results in?
INCREASED PROJECT DURATION
Administrative closure should be carried out at the completion of?
each phase of the project
Measuring Quality of the product against standard is called?
Benchmarking
The nodes on the AOA diagrams represent completion of the activities and have how much time usage?
Zero.
Preparing the Financial plan requires?
both project Management and Industry specific Skills
Statistical sampling for Inspection is used to?
reduce the cost of Quality control
Seller completes the work as specified, but the buyer is not happy......
then the contract is said to be COMPLETE (not closed though)
What is the objective of lesions learned documents?
continuous Improvement
the most important criteria for project selection is?
realism
Team building is difficult in?
A matrix
The Pillars of the quality are?
DOING It RIGHT – first time and ZERO Defects
Project risk is categorized by 3 factors?
event, probability and impact
Probing, scratching and small bites – are the behaviors of?
contract negotiations
If you have to look/refer any plan – to respond regarding improving customer satisfaction – you need to look at?
QUALITY PLAN
An Output for source selection is?
A contract.
The most preferred leadership style is?
Participative leadership
What type of model is GERT?
System Dynamics model
What exhibits slowest rate of change?
People
Who said QUALITY IS FREE?
Philip Crosby
An Expressed Warranty is a statement of?
characteristics of the product
Which questions the functional manager is most likely to ask?
WHO WILL DO THE TASK
An activity that consumes no time or resources and shows only a dependency is a?
DUMMY Activity
The practice of ceasing mass inspections and ending awards based on price is credited to?
Deming.
What percentrage of sales are estimated to be the cost of NON QUALITY?
12% - 20%
To assimilate through the mind or senses is the process of?
Understanding.
RISK response of eliminating a threat =
RISK AVOIDANCE
The stage of the negotiation meeting – when he points of concession is identified =
scratch bargaining
Completion of PROJECT scope is measured against
the plan (not PRODUCT SCOPE)
Performance specifications are?
measurable
Quality control measurements are used to reevaluate and analyze the quality standards and processes and are fed back through:
quality assurance
The final cost of the project is.......at the start and gets progressively .....as the project continues
high, low
On large or mega projects the integration is the responsibility of the?
PMO
If the results fall under customer tolerance then the results are......
acceptable to client
Benchmarking is a Technique used in what process?
QUALITY PLANNING
Lessons learned are professional obligation of the?
Project Manager
The project manager's ability to influence others whose cooperation and support are crucial to the project is called:
DE FACTO AUTHORITY
Taguci loss function states that.........
VARIATION from Target Value Increases, the Loss also INCREASES
Withdrawal is the..........preferred method by PM’s
least
Risk audit documents the effectiveness of?
risk responses
Triangular distribution = PERT – Relies on Optimistic, Pessimistic and Most likely estimates (in Risk rating) 3 points in a triangle. (already know this)
____________
Brain storming and Lateral Thinking are used in
scope definition for ALTERNATIVES IDENTIFICATION
Communications are COMPLEX in
Matrix
EVM does not play a major role in......
Quality management
In a FIRM FIXED PRICE, the ______carries the cost risk and the _________ carried the scope risk.
Seller carries COST RISK, Buyer carries SCOPE RISK
What ensures the receipt of complete proposals?
Procurement documents
What focuses on how individual team member is performing in the team?
Project Performance Appraisal
Baseline is established during?
Planning
Meetings are always classified as?
INFORMAL VERBAL
Training the team member in GENERAL Skills is the function of the?
FUNCTIONAL MANAGER
High Standard Deviation is high or low risk?
High risk
Costs and staffing levels are ______early in the life cycle,________while the project work is underway, and then drop off as the project nears completion.
lowest, peak
Stakeholder Influence in the project and its deliverables is_____ at the beginning of the project and diminishes as the project proceeds.
Highest
How do you control unexpected project cost?
engage stakeholders early to prevent unnecessary and costly changes later in the project.
The primary difference between focus groups and facilitated workshops are that?
focus groups are gatherings of prequalified subject matter experts and stakeholders and facilitated workshops consist of cross-functional stakeholders who can define cross-functional requirements.
Completion of Project Scope is measured against?
the Project Management Plan
Completion of PRODUCT scope is measured against?
Product Requirements
SMART guideline
S - Specific; M - Measurable; A - Attainable; R - Realistic; T – Time Specific
Control Account may include one or more Work Packages while each work package represents only...
one Control Account.
Verify scope is primarily concerned with?
ACCEPTANCE of deliverables
Perform Quality control is done before?
Verify scope.
Verify Scope: The process of formalizing acceptance of the completed project deliverables. Usually done after?
Perform Quality Control.
Verify Scope happens at the end of?
each phase of the project, the end of the project, and upon delivery of Product/Service/Result.
Verify Scope is concerned with______ and Perform Quality Control is concerned with?
acceptance, correctness.
If the project is cancelled/terminated before completion, what is performed to show where the Project was in relation to the Scope when it ended?
Verify scope
If we don't receive a final sign off from our customer; we have to escalate the issue to?
Senior Management
Defining activities is an iterative process performed together by the project manager and the project team member by?
further decomposing the WBS work packages
Arrow Diagramming Method (ADMs) drawback is that it can only show
finish-to-start (FS) relationships
In order to show relationships between tasks on different node branches, ADM diagrams use?
dummy activities
The Arrow Diagramming Method (ADM) creates diagrams known?
AOA (activity on arrows)
The Precedence Diagramming Method (PDM) creates diagrams known as?
Activity on nodes (AON)
Resource Calendars specify?
WHEN and HOW LONG identified project resource will be available during the project.
Bottoms up is Accurate when?
Parametric was not given.
Resource leveling can cause what?
original critical path to change.
Life Cycle Costing includes?
Acquisition, Operation, Maintenance, and Disposal Costs
The Scope Statement provides the? (SCUBA)
Scope descriptions, Constraints, user acceptance, boundaries, Assumptions,
QUALITY: is defined as?
degree to which your project fulfills requirements
Design of experiments: is the list of?
all the kinds of tests you are going to run on your product
Attribute Sampling: is?
Binary. It either conforms to quality or it doesn’t
Variable Sampling Measures?
well something conforms to quality (RANGES).
Special Causes are considered?
unusual and preventable by process improvement
Common Causes are generally
acceptable
Control Limits are set at_________standard deviations above and below the mean.
three. As long as your results fall within the control limits, your process is considered to be in control.
Tolerances focus on whether the product is_______while Control Limits focus on whether the......
acceptable, process itself is aceptable.
Rule of Seven: If seven or more consecutive data points fall on one side of the mean.......
they should be investigated. This is true even if the seven data points are within control limits.
A company using JIT (just in time) must have?
high quality practices.
Quality assurance is focused on________not the quality of the deliverables.
the process
Quality assurance is concerned with________while quality control is concerned with?
processes, deliverables.
What does a Histogram (Column Chart) show?
HOW OFTEN something occurs, or its FREQUENCY (no Ranking).
Pareto Charts (80-20 rule):
Histogram showing defects RANKED from GREATEST to LEAST.
W. Edwards Deming =
Plan DO- check- Act. He also developed 14 activities for implementing quality.
Who developed the concept of 'Loss Function'?
Dr. Genichi Taguchi
KAIZEN =
process Improvement
special causes are considered?
preventable
Common causes are thus generally considered as?
preventable and accepted
FORMAL, REWARD, PENALTY are powers derived from?
project managers’ position in the company
Theory X
Theory Y
Theory Z
Theory X - Autoritarion leadership style
Theory Y - Autoritarion Democratic/ Laissez- faire leadership style
Theory Z - Autoritarion Democratic leadership style
Sources of Conflict can come from seven main sources, of which the first three account for 50%.....
1. Schedule
2. Project priorities
3. resources
4. technical opinion
.
6. Cost
7. Personality
Confronting:
Compromising:
Withdrawal
Smoothing:
Forcing:
It’s a Win-Win situation
Lose-Lose method
Lose-Leave method
Lose-Yield method
Win-Lose method (Worst way)
Salience Model describes?
classes of stakeholders based on their Power, Urgency and Legitimacy.
Who has the responsibility to make the message clear, complete, and understood?
Sender
Paralingual communication is the?
tone and pitch of your voice when you’re talking to people. If you sound anxious or upset, that will have an impact on the way people take the news you are giving info to.
Distribute Information is concerned with?
general project information, such as meeting minutes, issues, and correspondence.
Report Performance focuses on?
performance reporting against baselines, such as scope, schedule, cost, or quality. Report Performance uses time, cost, and related work performance information.
According to Kerzner____% of the Project Manager's time is spent communicating".
90%
The amount of tolerance a person or organization has for risks is referred to as?
Utility risk
What is a UNILATERAL contract?
a special class of contract in which the seller doesn't have to explicitly accept the offer in order for a contract to be established. This is a unilateral contract, and the best example is a purchase order (PO).
Administrative closure is?
COMPLETE PROJECT Closure - so it can be done only once for project (or) Phase
Claims are usually addressed through the?
contract change control system
100% rule is in the?
WBS
Journey to Abilene=
Committee decisions can have the paradox outcome, that a jointly made or approved decision is not desired by any individual group member. (nobody likes the outcome)
Getting collective action from a group of people who may have quite different interests is called?
Politics
GERT, Graphical Evaluation and Review Technique, allows for?
Conditional advancement. GERT allows for branching and loopbacks.
Subnets are often included in?
in network templates to summarize common activities in a project.
allows the project manager to What allows decisions based on conditions outside of the project, best practices, or guidelines?
Soft logic.
Milestone Schedule can also be called a?
master schedule.
Fringe benefits are included in____ and are part of?
overhead.
are part of indirect costs.
Design of experiments use experiments and what type of scenario to determine what variables are affecting quality
"What - if" (monte carlo)
Having an allowable defect rate is an example of the?
cost of non-quality
Mentoring is the responsibility of who?
project manager
Performance issues are whos responsibility?
Senior and functional manager.
When you must begin work immediately without a procurement statement of work, the most appropriate choice is?
Time and materials.
Outputs of all 42 Processes will be stored in?
PMIS
Cause & Effect/Ishikawa/Fishbone Diagrams are also called?
5 why techniques
Leads and lags are applied as part of what process? On what process are they adjusted?
develop schedule

control schedule
What does a Zero schedule variance mean?
The task is completed.
What helps preventing gold plating?
Requirement Traceability Matrix
What type of estimate may not scale?
Parametric estimates.
For cost plus contract, ______ is suitable.
RFP.
What will help build most precise business case?
Net present value (NPV)
Standard deviation in a chart measures?
PRECISION
Changing Management Approach based on the team members experience =
SITUATIONAL CONTINUUM
PMIS resides in?
enterprise environmental factors (EEF)
What is ARMA (Auto regressive moving average)?
An econometric method
Is LOI a legal document?
No.
Can a Project manager be a lead negotiator?
No.
Work Authorization systems helps in preventing what?
Scope creep
What diagram illustrates how various factors might be linked to potential problem or effects?
Ishikawa or fishbone
What is a histogram?
A vertical bar chart showing how often a particular variable occurs. Each column represents an attribute or characteristic of a problem/situation. The height of each column represents the relative frequency of the characteristic. This tool helps illustrate the most common cause of problems in a process by the number and relative heights of the bars.
What chart uses rank ordering?
Pareto charts.
What is included in Prevention and appraisal costs (cost of conformance)?
costs for quality planning, quality control (QC), and quality assurance to ensure compliance to requirements
What is included in Failure costs (cost of non-conformance)?
to rework products, components, or processes that are non-compliant; costs of warranty work and waste; and costs due to loss of reputation.
Quality management recognizes the importance of?
customer satisfaction
The project management team should have a working knowledge of what to to help evaluate quality control outputs?
statistical quality control, especially sampling and probability
What is attribute sampling?
the result either conforms or does not conform.
What is variables sampling?
the result is rated on a continuous scale that measures the degree of conformity
Define Perform Quality Assurance?
the process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used
When Quality control is performed?
throughout the project
Quality checklists are used in what process?
the quality control process
Failure costs are often categorized into what?
internal (found by the project) and and external (found by the customer) AKA cost of poor quality.
When checklists are used, the completed checklists become part of what?
organizational process assets updates
What are the areas to be considered in the process improvement plan?
process boundaries, process configuration, process metrics, and targets for improved performance
What is a quality audit?
structured, independent review to determine whether project activities comply with organizational and project policies, processes, and procedures.
The primary benefits of meeting quality requirements include?
less rework, higher productivity, lower costs, and increased stakeholder satisfaction
Quality metrics are used in what process group?
the Perform Quality Assurance and Perform Quality Control processes
What is process configuration?
graphic depiction of processes, with identified interfaces, used to facilitate analysis
Why are affinity diagrams used?
to visually identify logical groupings based on natural relationships
Root cause analysis is a specific technique used to do what?
to identify a problem, discover the underlying causes that lead to it, and develop preventive actions
Sample frequency and sizes should be determined during what process?
Plan Quality
The quality management plan describes what?
how the project management team will implement the performing organization`s quality policy
Quality attributes refer what?
specific characteristics for which a project`s product is designed and tested
The cost of preventing mistakes is generally much______than the cost of correcting them when they are found during inspection.
lower
What are appraisal costs?
costs incurred by an organization to assess the quality of the products and services in order to avoid failures.
What are prevention costs?
costs incurred by an organization to create high quality products in order to avoid failures
What is a quality checklist?
is a structured tool, usually component-specific, used to verify that a set of required steps has been performed.
Control charts are used to determine what?
whether or not a process is stable or has predictable performance. Upper and lower specification limits are based on requirements of the contract. They reflect the maximum and minimum values allowed.
What is an inspection?
examination of a work product to determine whether it conforms to documented standards
A process is considered out of control when?
a data point exceeds a control limit or if seven consecutive points are above or below the mean. (i.e. 7 points –
4.96, 4.98, 5.01, 5.03, 5.02, 5.01,5.03,5.04, 5.02, 4.96, 4.98, 5.00.)
The project management team is a subset of the project team and is responsible for?
the project management and leadership activities such as initiating, planning, executing, monitoring, controlling, and closing the various project phases.
Who is known as the core, executive or leadership team?
Project management team
Legitimate Power
The ability to gain support, because project personnel perceive the project manager as being officially empowered to issue orders.
Reward Power
The ability to gain support, because project personnel perceive the project manager as capable of directly or indirectly dispensing valued organizational rewards such as salary, promotion, bonus, and future work assignments.
Penalty Power
: The ability to gain support, because the project personnel perceive the project manager as capable of directly or indirectly dispensing penalties that they wish to avoid. Penalty power usually derives from the same source as reward power, with one being a necessary condition for the other.
Expert Power
The ability to gain support, because personnel perceive the project manager as possessing special knowledge or expertise.
Referent Power
The ability to gain support, because project personnel feel personally attracted to the project manager or her project.
When dealing with recognition and rewards, what type of behavior should be rewarded?
desirable behavior. Working over-time is considered poor planning and should not be rewarded.
What is the most important factor that gets a Project Manager support from the project personnel?
Expertise
Team members operate best when?
their individual levels of authority match their individual responsibilities
The organizational breakdown structure (OBS) is arranged according to what?
an organization`s existing departments, units, or teams with the project activities or work packages listed under each department
What is a subset of the project management plan?
Staffing management plan. It describes when and how human resource requirements will be met. can be formal or informal.
One tool for charting human resources is what?
a resource histogram
When is a Responsibility Assignment Matrix used?
used to illustrate the connections between work packages or activities and project team members. RACI is an example.
What are the enterprise environmental factors that can influence the Develop Human Resource Plan process?
: organizational culture and structure, existing human resources, personnel administration policies, and marketplace conditions.
RACI chart is a matrix-based chart and work breakdown structure is not a type of organization chart.
_____________________
The Organizational breakdown structure has what type of format?
A hierarchical format
Project staff assignments are an output for what?
Acquire Project Team
The staffing management plan is an output for what?
Develop Human Resources Plan process
A responsibility assignment matrix (RAM) is used for what?
Show the connections between work packages or activities and project team members.
A project manager should not delegate what? But what can they delegate? long-range planning, performance appraisals, personal matters, or leadership activities to her subordinates.
long-range planning, performance appraisals, personal matters, or leadership activities to subordinates. They can delegate M&C activities.
Forming
team members meet and agree on goals
Storming
team members put forth individual ideas ("I am right" mentality) and different ideas compete for consideration
Norming
team members adjust their behavior to work as a team ("we can work together" mentality)
Performing
team members are able to function as a unit as they find ways to do the job smoothly and effectively
Adjourning
team members are disbanded after the task is completed
What is a Resource breakdown structure (RBS) and what does it do?
a hierarchical structure of resources by resource category and resource type used in resource leveling schedules and to develop resource-limited schedules, and which may be used to identify and analyze project human resource assignments
1. Self-actualization
doing what one can do best, full realization of potential, self development, creativity
2. Self esteem
reputation, respect from others, recognition and self-confidence
3. Social
love, belonging, togetherness, approval, group membership
4. Safety
economic security, proection from harm, disease and violence
5. physiological
food, water, clothing, shelter, sleep, sexual satisfaction
What do ground rules do?
establish clear expectations on acceptable behavior by project team members. Discussing ground rules allows team members to discover values that are important to one another.
Who shares responsibility for enforcing the rules once they are established?
All project team members.
What is the Project team directory?
a documented list of project team members, their project roles, and communication information.
Roles that undermine project management implementation?
Aggressor, Dominator, Devil's advocate.
Pre-assignment refers to the project team members selected in advance and is one of the tools and techniques used for what process group?
Acquire Project Team
The most preferred conflict resolution techniques adopted by project managers (in descending order of preference) are as follows:
(CCSFW)
1. Confrontation
2. Compromise
3. Smoothing
4. Forcing
5. Withdrawal
Organizational theory provides what?
information regarding the way in which people, teams, and organizational units behave.
What can organization theory do for a project?
shorten the amount of time, cost, and effort needed to create the human resource planning outputs and improve the likelihood that the planning will be effective.
Team management involves a combination of what?
skills with special emphasis on communication, conflict management, negotiation, and leadership.
Why would team members be pre-assigned?
This situation could occur if the project was the result of specific people being promised as part of a competitive proposal, if the project was dependent upon the expertise of particular persons, or if some staff assignments were defined within the project charter.
What is increasingly important in a virtual team environment?
Communication planning
What can reduce the amount of conflict?
Team ground rules, group norms, and solid project management practices like communication planning and role definition
When managed properly, differences of opinion can lead to what?
to increased creativity and better decision making
What provides stakeholder communications requirements?
The communication management plan.
In the Distribute Information process, what is one of the inputs to be used for distributing information to the stakeholders?
performance reports
The Report Performance process involves what?
collecting and distributing performance information, including status reports, progress measurements and forecasts to the relevant stakeholders.
What determines the information needs of the project stakeholders?
The analysis of the communication requirements.
Project reports include what?
formal and informal project reports that describe project status, documents like lessons learned, issue logs, project closure reports, and outputs from other knowledge areas.
Effective Information Distribution includes?
meeting management techniques, preparing an agenda and dealing with conflicts.
What is noise?
anything that interferes with the transmission and understanding of the message (e.g., distance).
Acknowledgment of a message only signals what?
receipt of the message, not agreement with it.
Formal communication =

Informal communication =
(reports, briefings, memos )

(email, ad hoc conversations)
Internal communication =

External communication =
(within the project)

(customer, other projects, media, public)
Vertical communication =

Horizontal communication =
(up and down the organization)

(with peers)
Official communication =

Unofficial communication =
(newsletters, annual reports)

(off the record communications)
Verbal and non-verbal communication =
(body language and voice inflections)
Unresolved issues can be what?
a major source of conflict and project delays.
Who is responsible to managing stakeholder expectations?
Project Manager
Performance reports are the output from what process group?
Report Performance process and not from Distribute Information process.
What will you not include in the lessons learned documentation?
Positive AND negative lessons learned. Not just positive and not just negative.
What is a tool used to identify stakeholders and their interests?
stakeholder analysis
is the process of determining the INFORMATION NEEDS of the stakeholders and defining the communication approach to satisfy those needs?
Plan Communications
Identify stakeholders identifies what?
(people or organizations) impacted by the project and document relevant information on their interests, involvement, and impact on the success of the project.
What communication methods are used for distributing information?
like individual and group meetings, video and audio conferences, instant messaging, and other remote communication methods
During the project life cycle, the project team and key stakeholders identify?
identify lessons learned concerning all aspects of the project
What tools and techniques used for Report Performance process?
communication methods like status review meetings
What tools and techniques used in the Identify Stakeholder process?
stakeholder analysis and expert judgment
Actively managing the expectations of stakeholders to increase the likelihood of project acceptance by negotiating and influencing their desires to achieve and maintain project goals.
Addressing concerns that have not become issues yet, usually relates to the anticipation of future problems. These concerns need to be uncovered and discussed.
Forecasting methods may be classified into different categories such as?
time series, causal/econometric, and judgmental methods; other methods may include simulation, probabilistic forecasting, and ensemble forecasting
The best way to manage COMPLEX COMMUNICATIONS, such as contracts, through?
formal written communication
What are the outputs for the Identify Stakeholders process?
stakeholder register and stakeholder management strategy.
Usually, updates are outputs of which of the 5 process groups?
Monitoring and Controlling
What is Stakeholder analysis?
process to gather and analyze quantitative and qualitative information to determine whose interests should be taken into account throughout the project. It identifies the interests, expectations, and influence of the stakeholders and relates them to the purpose of the project.
Power/interest grid
grouping the stakeholders based on their level of authority (power) and their level or concern (interest) regarding the project outcomes;
Power/influence grid
grouping the stakeholders based on their level of authority (power) and their active involvement (influence) in the project;
Influence/impact grid
grouping the stakeholders based on their active involvement (influence) in the project and their ability to effect changes to the project`s planning or execution (impact)
Salience model
describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate)
The main output of the Identify Stakeholders process?
the stakeholder register. This contains all details related to the identified stakeholders.
What is included in the Stakeholder register?
- Identification information: Name, organizational position, location, role in the project, contact information;
- Assessment information: Major requirements, main expectations, potential influence in the project, phase in the life cycle with the most interest; and
- Stakeholder classification: Internal/external, supporter/neutral/resistor.
The decision tree is a diagram that describes what?
a decision under consideration and the implications of choosing one or another of the available alternatives. It helps to determine which decisions yields the greatest expected value.
What is the most common active acceptance strategy?
to establish a contingency reserve, including amounts of time, money, or resources to handle the risks.
Define Perform Quantitative Risk Analysis....
the effect of identified risks on overall project objectives.
Triggers are sometimes called risk symptoms or warning signs.
The risk management plan includes the following:
methodology, roles and responsibilities, budgeting, timing, and risk categories.
When are Avoided, transferred, mitigated, and accepted (ATM-A, negative risks) done?
after planned risk response.
When are Risk audits, reserve analysis, and technical performance measurements performed?
AFTER Monitor and Control risk
In what process are Risk audits, triggers done?
Identify risks
Simulation is not a tool or technique for what risks process group?
Planned risk responses
Risk audits examine and document what?
document the effectiveness of risk responses in dealing with identified risks and their root causes, as well as the effectiveness of the risk management process.
In status meetings to discuss risk management issues, is there a fixed amount of time?
No.
What is a tool used during the Monitor and Control Risks process?
Status meetings.
What are the information gathering techniques used in the Identify Risks process?
Brainstorming, Delphi technique, interviewing, and root cause analysis
Monitor and Control Risks is the process of what?
of implementing risk response plans, tracking identified risks, monitoring residual risks, identifying new risks, and evaluating risk process effectiveness throughout the project.
When can you not make a decision to continue or proceed with a project?
When the EMV is 0.
What is the risk register?
document that includes a list of identified risks and a list of potential responses.
What is needed to bring the risk of overrunning stated project objectives to a level acceptable to the organization?
Contingency reserves
Triggers may be discovered in the_______ process and watched in the________.
identify risk, monitor and control risk.
What is the Plan Risk Responses process?
of developing options and actions to enhance opportunities and to reduce threats to project objectives.
What is an S-curve?
a graphic display of cumulative costs, labor hours, percentage of work, or other quantities, plotted against time.
What are the risks in a Utility function?
Seeker, Averter, Neutral.
What is the output from the Plan Risk response process?
updates to the Risk register.
Risks judged to be of low priority are included what?
A watchlist and revisted periodically.
Beta Distribution and Triangular distribution are two examples of widely used what?
continuous distributions
Probability and impact are used in what process group?
Perfrom qualitative risk analysis.
What involves changing the project management plan to eliminate the threat entirely?
Risk avoidance, the most extreme avoidance strategy is to shut down the project entirely.
Warranties and bringin on a partner for a project are what types of risks methods?
Risk transfer
The most common active risk acceptance strategy?
establish a contingency reserve, including amounts of time, money, or resources to handle the risks.
Work around plan are what?
No planned responses.
Fallback plans are used if what happens?
A planned risk response does not work.
What exhibits the greatest resistance to change?
People.
Preparing a financial plan will require:
Both project management and industry specific skills
True of false: All project life cycles are usually identical.
false. They are not identical.
You have been managing a project to construct an overpass on Interstate 10. You have divided the project into phases to provide better management control. Which of the following is a characteristic of a project phase?
1. Formal phase completion necessarily includes authorization for the subsequent phase.
2. A project phase can be closed with a decision not to initiate the subsequent phase.
3. A project phase should not be divided into sub-phases even in complex projects, because it will be difficult to manage.
4. All deliverables in the project phase should correspond to the project management process
A project phase can be closed with a decision not to initiate the subsequent phase.
True of false: Ability of the stakeholders to influence final characteristics of the project`s product increases as the project progresses.
Fasle: It decreases.
You are working as a portfolio manager responsible for managing what?
Projects, programs AND operations.
Full-time project managers do not exist in what type of Matrix?
A weak matrix. W weak Matrix will have project coordinators and/or expeditors.
As a project manager, you have identified the stakeholders of your project. What should you do NEXT?
Create Stakeholder Register
You are working as a project manager. You are in the process of defining and documenting stakeholders` needs to meet project objectives. What documents are you going to use for this purpose?
Project charter and stakeholder register
Collectively, project phases are also called:
A Project life cycle
You are the project manager in a company, which has a balanced matrix organizational structure. Who do you report to?
Functional Manager
You are working as a coordinator in an organization where decisions are primarily made by the senior management. The structure of the organization you are working in is:
Weak Matrix
Weak matrices maintain many of the characteristics of a functional organization, and the project manager`s role is more that of a COORDINATOR or expediter than that of a true project manager.
The dictionary meaning of authority is "power to influence or command thought, opinion, or behavior.” Your authority as a project manager is greatly dependent on:
Organizational structure
At what stage of the project are factors like probability of successfully completing the project, cost of changes, and cost of error correction, the highest?
The end.
Factors that decrease with project duration then decrease when project nears completion:
•Cost of project
•Staffing levels
The process groups are seldom either discrete or one-time events; they are overlapping activities that occur throughout the project.
_________________________
Product-oriented processes help in creating what?
the project`s product
Report Performance(M and C) is the process of what?
collecting and distributing performance information, including status reports, progress measurements, and forecasts.
Verify Scope is the process of what?
formalizing acceptance of the completed project deliverables.
What are outputs of the Close Project or Phase?
Final product, service, or result transition, organizational process assets updates
Accepted deliverables are its inputs to what?
Clsoe project or phase.
Releasing of project resources should happen at the very end of what?
Close project or phase process
Collect Requirements is the process of what?
defining and documenting stakeholders` needs to meet the project objectives.
Which tools and techniques do you use to process the request through "Perform Integrated Change Control" process?
Expert judgment and change control meetings.
When does the project manager review prior phase documentation and customer acceptance documentation from the Verify Scope process?
Close Project or Phase
Your job requires that you allocate work to others and ensure that the work is done on time. The tool you use is:
Work Authorization System. It is a collection of formal documented procedures that define how the project work is authorized to ensure that work is done by the identified organization, at the right time, and in proper sequence.
You are the project manager in an aircraft manufacturing company developing a new range of supersonic fighter planes. Since government approval and involvement are essential, you hire a lobbying firm to get government support to prevent unnecessary changes in your project. Which process is this an example of? What part of the Integration process?
Perform Integrated Change Control includes... influencing those factors that circumvent integrated change control so that only approved changes are implemented.
Which factor does not have any impact on the design of the project organization?
Schedule limitations will not influence organizational design.
What ensures good communication between the different project interfaces and team members?
Communication management plan. It is essential for project integration.
In the contract document of the project, the time schedules and deliverables in each phase are clearly stipulated. From a project management perspective, this is:
Constraint
When a project is performed under a contract, contractual provisions will generally be constraints.
The aggregation of the processes, tools, techniques and methodologies to manage a project is referred to as:
Project management system
Frequent change requests to the project scope will not impact the project charter.
_________________________
Product management plan
PMBOK does not define product management plan
Corrective action is documented direction for what?
executing the project work to bring projected future performance in line with the project management plan.
You are the project manager for a project, which is being managed under a contract. You receive a change request from the buyer involving a government regulation. What should you do FIRST?
Open up a change control.
Since the change request pertains to a government regulation and the project is being managed as part of a contract, it is mandatory to implement the change.
Monitor and Control Project Work is the process of what?
tracking, reviewing, and regulating the progress to meet the performance objectives defined in the project management plan.
You are managing a small project with five team members working part-time. At the beginning of every week, you orally allocate work to all the team members. This is an example of:
Work Authorization System.
A work authorization system is a collection of formal documented procedures that specifies how project work is authorized to ensure that work is done by the identified organization at the right time and in the proper sequence.
A proposed schedule change will often affect what?
cost, risk, quality, and staffing
The Monitor and Control Project Work process is concerned with what?
comparing actual (not expected) performance against the project management plan.
What is contained in the business case to justify a project?
business need and the cost-benefit analysis. Not just the cost benefit analysis.
Which deliverables were produced from a terminated project?
Project closure documents
As a project manager, your key responsibility is to:
Perform project integration and uphold the project`s interest.
Direct and Manage Project Execution also requires implementation of what?
approved changes covering corrective and preventive actions and defect repair.
What is Corrective action?
Documented direction for executing the project work to bring expected future performance of the project work in line with the project management plan.
The PMIS, part of organizational or environmental process assets?
Environmental (EPA)
What is preventive action?
A documented direction to perform an activity that can reduce the probability of negative consequences associated with project risks.
Where are assumptions and constraints defined?
Scope statement.
You are in the Close Project or Phase of the project. You finalize all activities across all the project management process groups to formally complete the phase. You also update documents, such as project management plan, scope management plan, cost management plan, etc. that are generated from project`s activities. These documents are also referred to as:
The project or phase closure documents, consisting of formal documentation that indicates completion of the project or phase and transfer of the completed project or phase deliverables to others, such as an operations group or to the next phase.
Corrective action, preventive action, defect repair, and requested changes are now under the general term?
Change requests.
Management by objectives is a systems approach for what?
aligning project goals with organizational goals, project goals with the goals of other subunits of the organization, and project goals with individual goals.
What scope creep mean?
Uncontrolled changes.
Quality Control is generally performed before ________, but can be performed in parallel with what?
Verify scope
The scope statement provides what?
A documented basis for making future project decisions.
You need to verify whether deliverables meet requirements and product acceptance criteria. For this purpose, what would you rely on? Not a process group.
Inspection. Inspection includes activities such as measuring, examining, and verifying to determine whether work and deliverables meet requirements and product acceptance criteria.
If a customer accpets the deliverables and down the road decides that they do not like the product, what is the first thing you should do?
Review the Verify Scope Process.
You would have to do product reviews, audits, and walkthroughs. These activities are carried out in which process?
Verify scope. It includes inspection. Inspections are also called reviews, product reviews, audits, and walkthroughs.
Value addition, usually, is a result of what?
implementation of change requests.
Excessive decomposition can lead to what?
non-productive management effort, inefficient use of resources, and decreased efficiency in performing the work.
In your project, while doing scope verification of the product, the customer points out that a particular work component performed by a team member is not as per specification. You review the project WBS and confirm that the customer is correct. What would be your NEXT step?
first review the requirement, contained in the project WBS, with the particular team member.
What is brainstorming?
A technique used to generate and collect multiple ideas related to project and product requirements.
You are a project manager in a manufacturing company. You are developing a new product. In this context, you are conducting requirements workshop for the stakeholders to determine the product`s critical characteristics. Which technique would you use for this purpose?
Quality Function Deployment (QFD) is an example of a facilitated workshop technique that helps determine critical characteristics for new product development. Used in manufacturing.
You are managing the changes made to the scope baseline. The causes of variances and the reasoning behind the corrective action chosen should be included in:
Organizational process assets updates
You have recently joined as the project manager of ABC Company. You notice that the customers are getting frequent change requests implemented by informally approaching the team members. This has resulted in work disruption and discontent among team members. What should be your FIRST priority to remedy the situation?
Ensure proper project scope control
Decomposition is a valuable tool for Create WBS process. However, decomposition may not be possible for a deliverable or subproject if:
The deliverable or subproject will be accomplished far into the future.
Create WBS process happens after what?
A Requirements Management Plan is created.
What is work performance information?
Information about project progress, such as which deliverables have started, their progress, and which deliverables have finished.
When should the customer verify the deliverables?
At the end of each phase, not just at the end of the project.
The project charter provides what?
high-level project description and product characteristics
Different deliverables can have what?
different levels of decomposition
In your project, you are creating documents that will define the product or report status on product completion. These can also be referred to as:
Project documents
Verify scope is concerned with what?
with acceptance of the deliverables
Qualilty control is concerned with what?
with correctness of the deliverables, processes, and meeting the quality requirements
Where is variance analysis conducted?
Control scope.
Collect Requirements is the process of what?
defining and documenting stakeholders` needs to meet the project objectives.
Unanimity
Majority
Plurality
Dictatorship
Unanimity. Everyone agrees on a single course of action.
Majority. Support from more than 50% of the members of the group.
Plurality. The largest block in a group decides even if a majority is not achieved.
Dictatorship. One individual makes the decision for the group.
Define facilitated workshops/
Requirements workshops are focused sessions that bring key cross-functional stakeholders together to define product requirements. Are considered a technique for reconciling stakeholder differences. Facilitated sessions can build trust and improve communication among the participants. Issues can be discovered and resolved more quickly than in individual sessions.
Graphical evaluation and review (GERT) techniques are similar to what?
PERT, but have the distinct advantages of allowing for looping, branching, and multiple project end results.
You are in the test phase of your software project, and the project sponsor has requested a definitive estimate of when your project will be completed. The most likely estimated duration is 30 days. Which of the following duration estimations will you give to your sponsor?
29 - 31 days
Multiply. 30 x .5 or.10 Anywhere in this area fits the criteria.
What can be used to identify the person responsible for executing the work, geographic area, or place where the work has to be performed, and activity type such as level of effort (LOE), discrete effort, and apportioned effort (AE).
Activity attributes
Milestone charts are similar to bar charts, but........
milestone charts only identify the scheduled start or completion of major deliverables and key external interfaces.
What are used for schedule development and for selecting, ordering, and sorting the planned schedule activities in various ways within reports?
Activity attributes
If tasks are not on the critical path of the project, we cannot determine what kind of estimate?
Determine the PERT estimate for the duration of the project.
The PERT estimate can only be calculated for what?
The PERT estimate can only be calculated for
In Develop Schedule process, planned start and finish dates for project activities are determined by what?
activity attributes, project scope statement, and activity list.
What is included in the activity list?
the activity identifier and a scope of work description for each activity in sufficient detail to ensure that project team members understand what work is required to be completed.
What is the PERT estimate for the duration of a project?
The sum of PERT estimates for the three tasks.
Networks can have multiple what?
near critical paths.
Order of magnitude is also called what?
Rough Order of Magnitude. In the initiating phase. +/- 50%.
Estimate Activity Resources is the process of estimating the type and quantities of material, people, equipment, or supplies required to perform each activity. What is a tool to used in this process?
Alternative analysis.
Standard deviation is a measure that determines what?
determines the probability of getting a result. it is a good indicator of the probability of completing the task on time.
Decomposition is a tool used in what process?
Define activities.
If the number of critical paths increases in the project, what happens to the risk?
it goes up and requires additional risk planning.
The Control Schedule process is concerned with what?
determining the current status of the project schedule, influencing the factors that create schedule changes, determining that the project schedule has changed, and managing the actual changes as they occur.
Sequence Activities is the process of what?
identifying and documenting relationships among the project activities.
Before you take corrective measures, always determine the impact.
_________________________
What are the inputs for the Sequence Activities process?
Activity list, activity attributes, milestone list, project scope statement and organizational process assets
The Estimate Activity Resource process is closely coordinated with what process group?
Estimate cost.
Why should discretionary dependencies should be fully documented?
they can create arbitrary total float values and can limit later scheduling options.
The Define Activities process defines the final outputs as activities rather than deliverables, as done in the Create WBS process.
_________________________
In your project, you wish to monitor the status of the project to update project progress and manage changes to the schedule baseline. What would you use?
Performance reviews is a technique used in Control Schedule process. It measures, compares, and analyzes schedule performance.
Risk or uncertainty increases when there is greater difference between what?
optimistic and pessimistic estimates.
Determine Budget is the process of what?
the estimated costs of individual activities or work packages to establish an authorized cost baseline.
Control Costs is the process of what?
monitoring the status of the project to update the project budget and managing changes to the cost baseline. `Budget forecasts` is one of the outputs obtained from this process.
Calculate the to-complete performance index of your project, based on EAC, when the actual cost of your project is $200,000, cost variance of your project is $25,000 and the budget at completion of your project is $350,000. You can stop once you obtain the CPI.
1.125
_________________________
Determine Budget is the process of what?
aggregating the estimated costs of individual activities or work packages to establish an authorized cost baseline. Resource calendars are inputs to this process.
Estimate Costs is the process of what?
developing an approximation of the monetary resources needed to complete project activities. Cost trade-offs and risks must be considered, such as make versus buy, buy versus lease, and the sharing of resources in order to achieve optimal costs for the project.
In your project, you want to define variance thresholds at the designated time points over the duration of a project. So, you should use:
Control thresholds
In a fixedf price contract, is the profit known at the time of contract signing?
No. Only the fixed price is determined.
What is a hybrid of Fixed price and cost-reimburseable contracts?
Time and Materials.
If it is a non core item, it may make sense to consider what?
outsourcing as an option, as it may be cheaper than making the item in-house.
What is correspondence?
Contract terms and conditions often require written documentation of certain aspects of buyer/seller communications, such as the need for warnings of unsatisfactory performance and requests for contract changes or clarification. This can include the reported results of buyer audits and inspections that indicate weaknesses the seller needs to correct.
In cost plus fixed fee contracts (CPFF), the seller is_________for all allowable costs for performing the contract work, and receives a fixed fee payment calculated as a percentage of the initial estimated project costs.
reimbursed. Fee amounts do not change unless the project scope changes.
Significant differences in cost estimates can be an indication of what?
the procurement statement of work was deficient, ambiguous, and/or that the prospective sellers either misunderstood or failed to respond fully to the procurement statement of work.
The objective of a procurement audit is to what?
identify successes and failures that warrant recognition in the preparation or administration of other procurement contracts on the project, or on other projects within the performing organization.
(Don’t forget the Output of the Procurement Process, go over them)
_________________________
In your new project, you have to provide a critical deliverable within five months and do not have time to go through the Conduct Procurements process. You decide to sign a contract with a supplier with whom your company has done some work in the past. The risk you are accepting in this situation is:
The risk here is that even though the supplier has worked with the company in the past, they may not have the required skills for the current project. (Have already gone through the PSOW).
PTA equation
((ceiling price - target price)/buyers ratio) + target cost
Fixed price equation
target cose - AC = ?
? x sellers ratio = ??
?? + target fee = final fee
final fee + AC = final cost
What is a Teaming agreement?
The effort of the buyer and the seller in this process is to collectively prepare a procurement statement of work that will satisfy the requirements of the project. The parties will then negotiate a final contract for award.
A fixed-price, incentive-fee contract provides for incentive to who?
the seller to decrease costs and increase profits. Both the buyer and the seller share in the risks and savings.
What are the tools in the administer procurements process?
• Payment systems • Performance reporting • Inspections and audits
What are the tools in the conduct procurement process?
Procurement negotiations, bidder conferences, advertising, and independent estimates
Mostly, procurement projects are terminated, because of what?
the company objectives differ from the objectives of the project.
Point of total assumption refers to what?
point where the costs have to be incurred by the seller herself when they have exceeded the ceiling limits stipulated in the contract. Hence, share ratio ceases to exist.
In firm fixed price equation, if final fee is higher than maximum fee, use maximum fee instead.
_________________________
Statement of work is provided by_____________in case of internal projects, but for external projects, it is provided by
sponsor (internal), customer (external)
Procurement statement of work is developed from what?
Project scope baseline, NOT scope statement.
Who has the responsibility to make certain that all procurements meet the specific needs of the project?
Project Management team
In your project, you use a specific set of processes and automation tools to manage contract and procurement documentation. What is this called?
Records management
When do yuo use overall life-cycle cost as a selection criterion?
when the project requires selection of a seller who produces the lowest total cost of ownership.
When are references used as a selection criterion?
when the project is of utmost importance and requires the seller to possess impeccable track record of successfully completing similar projects.
When is Production capability and interest used as a selection criterion?
used when the project requires selection of a seller who has the capability and interest to meet the potential future requirements.
Can legal contracts be INFORMAL?
No.
In Cost Plus Award Fee contracts (CPAF), the seller is reimbursed for all legitimate costs, but the majority of the fee is only earned based on the satisfaction of certain broad subjective performance criteria defined and incorporated into the contract.
The determination of seller performance by the buyer, generally, is not subject to appeals.
Due to varying organizational structures, many organizations treat contract administration as what?
administrative function separate from the project organization.
Are project reports information distribution tools?
No.