Pmp Study Guide Second Edition Ch10

Front 1

Active Listening

Back 1

This occurs when the receiver confirms the message being received. It can be done by way of feedback, questions, prompts for clarity, and other signs of having received the message.

Front 2

Effective Listening

Back 2

The receiver is involved in the listening experience by paying attention to visual cues given by the speaker, as well as paralingual intentions, and by asking relevant questions.

Front 3

Forecasting

Back 3

An educated estimate of how long the project will take to complete. Can also refer to how much the project may cost to complete.

Front 4

Medium

Back 4

Part of the communications model - the path the message takes from the sender to the receiver. This is the modality in which the communication travels, and typically refers to an electronic model, such as an e-mail or the telephone.

Front 5

Paralingual

Back 5

The pitch, tone and inflections in the sender's voice that affect the message being sent.

Front 6

Sender

Back 6

Part of the communications model; the person or group delivering the message to the receiver.

Front 7

Communications Management Plan

Back 7

A plan that documents and organizes the stakeholder needs for communication. This plan covers the communications system, its documentation, the flow of communication, modalities of communication, schedules for communications, information retrieval, and other stakeholder requirements for communications.

Front 8

Encoder

Back 8

Par of the communications model; the device or technology that packages the message to travel over the medium.

Front 9

Issue Logs

Back 9

Document to acknowledge the problem and the importance of the issue to the project manager and the project stakeholders. Most times, an owner is assigned to the issue and a date for the issue to be resolved by is likewise assigned.

Front 10

N (N-1)/2

Back 10

Formula to identify the number of communication channels within a project.

Front 11

Progress Reports

Back 11

These provide current information on the project work.

Front 12

Status Reports

Back 12

These provide current information on the project cost, budget, scope, and other relevant information.

Front 13

Decoder

Back 13

Part of the communications model; it is the inverse of the encoder. If a message is encoded, a decoder translates it back to a usable format.

Front 14

Feedback

Back 14

A response, question for clarification, or other confirmation once a sent message is received.

Front 15

Nonverbal

Back 15

Approximately 55 percent of oral communication is nonverbal. Facial expressions, hand gestures, and body language contribute to the message.

Front 16

Receiver

Back 16

Part of the communications model; the recipient of the message.