Pmbok 4Th Ed: Executing Process Group

Front 1

Name ALL the processes in the Executing process group and their KA

Back 1

1. Direct and Manage project execution: Integration Mgt
2. Perform Quality Assurance: Quality Mgt
3. Acquire Project Teams: HR Mgt
4. Develop Team: HR Mgt
5. Manage Team: HR Mgt
6. Distribute Information: Comm Mgt
7. Manage Stakeholder Expectations: Comm Mgt
8. Conduct Procurements: Procurement Mgt

Front 2

Direct & Manage Project Execution: Description

Back 2

Execute the work defined in the project mgmt plan to achieve requirements in scope statement.

Front 3

Direct and Manage Project Execution: Inputs

Back 3

1. Project Mgt Plan
2. Approved change requests
3. EEF
4. OPA

Front 4

Direct and Manage Project Execution: T&T

Back 4

1. PMIS
2. Expert Judgement

Front 5

Direct and Manage Project Execution: Outputs

Back 5

1. Deliverables
2. Work performance information
3. Updates to PMP project documents

Front 6

Corrective Action

Back 6

Documented direction for executing the project work to bring expected future performance of the project work in line with the project mangement plan.

Hint 6

Direct and Manage Project Execution:

Front 7

Preventive Action

Back 7

A documented direction to perform an activity that can reduce the probability of negative consequences associated with project risks.

Hint 7

Direct and Manage Project Execution:

Front 8

Defect Repair

Back 8

The formally documented identification of a defect in a project component with a recommendation of either repair the defect or completely replace the component.

Hint 8

Direct and Manage Project Execution:

Front 9

Deliverable

Back 9

Any unique and verifiable product, result or capability to perform a service that must be produced to complete a process, phase or project.

Front 10

Perform Quality Assurance:Description

Back 10

The process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.

Front 11

Perform Quality Assurance: Inputs

Back 11

1. Project Mgt Plan
2. Quality Metrics
3. Work Performance information
4. QC measurements

Front 12

Perform Quality Assurance:T&T

Back 12

1. Plan Quality & Perform Quality control tools and techniques.
2. Quality Audits
3. Process analysis

Front 13

Perform Quality Assurance:Outputs

Back 13

1. OPA Updates
2. Change requests
3. PMP Updates
4. Project document updates

Front 14

Quality Management Plan

Back 14

Describes how QA will be performed within the project

Front 15

Process Improvement Plan

Back 15

Details the steps for analyzing processes to identify activities which enhance their value

Front 16

Quality Audit

Back 16

A structured independant review to determine whether project activities comply with organizational and project policies, processes and procedures

Front 17

Objectives of a Quality Audit (5)

Back 17

1. ID all the good/best practices being implemented
2. ID all the gaps/shortcomings
3. Share the good practices introduced or implemented in similar projects in the organization and/or industry
4. Proactively offer assistance in a positive manner to improve implementation of processes to help the team raise productivity
5. Highlight contributions of each audit in the lessons learned repository of the organization

Front 18

Root Cause Analysis

Back 18

A specific technique to ID a problem, discover the underlying causes that lead to it and develop preventive actions

Front 19

Acquire Project Team: Description

Back 19

The process of confirming human resource availability and obtaining the team necessary to complete project assignments

Front 20

Acquire Project Team: Inputs

Back 20

1. PMP
2. EEF
3. OPA

Front 21

Acquire Project Team: T&T

Back 21

1. Pre-assignment
2. Negotiation
3. Acquisition
4. Virtual Teams

Front 22

Acquire Project Team: Outputs

Back 22

1. Project staff assignments
2. Resource calendars
3. PMP updates

Front 23

Pre-Assignment

Back 23

When project team members are selected in advance

Hint 23

Acquire Project Team: HR Mgt

Front 24

Develop Project Team: Description

Back 24

The process of improving the competencies, team interaction and the overall team environment to enhance project performance

Front 25

Develop Project Team: Inputs

Back 25

1. Project staff assingments
2. PMP
3. Resource calendars

Front 26

Develop Project Team: T&T

Back 26

1. Interpersonal skills
2. Training
3. Team-building activities
4. Ground rules
5. Co-location
6. Recognition and Rewards

Front 27

Develop Project Team: Outputs

Back 27

1. Team performance assesments
2. EEF updates

Front 28

Five Stages of Team Development

Back 28

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Front 29

Forming

Back 29

Phase where the team meets and learns about the project and what their formal roles and responsibilities are

Front 30

Storming

Back 30

Phase where the team begins to address the project work, technical decisions, and the project mgt approach

Front 31

Norming

Back 31

Phase where team members begin to work together and adjust work habits and behaviors that support them

Front 32

Performing

Back 32

Phase in which the team functions as a well organized unit and the members are interdependent and work through issues smoothly and effectively

Front 33

Adjourning

Back 33

Phase where the team completes the work and move on from the project

Front 34

Manage Project Team: Description

Back 34

The process of tracking team member performance, providing feedback, resolving issues and managing changes to optimize project performance

Front 35

Manage Project Team: Inputs

Back 35

1. Project staff assignments
2. PMP
3. Team performance assessments
4. Performance Reports
5. OPA

Front 36

Manage Project Team: T&T

Back 36

1. Observation & Conversation
2. Project performance appraisals
3. Conflict management
4. Issue log
5. Interpersonal skills

Front 37

Manage Project Team: Outputs

Back 37

1. EEF updates
2. OPA updates
3. Change requests
4. PMP updates

Front 38

Characteristics of Conflict (5)

Back 38

1. Conflict is natural and forces a search for alternatives
2. Conflict is a team issue
3. Openness resolves conflict
4. Conflict resolution should focus on issues, not personalities
5. Conflict resolution should focus on the present, not the past

Front 39

Factors that influence choice of conflict resolution technique (4)

Back 39

1. Relative importance and intensity of the conflict
2. Time pressure for resolving the conflict
3. Position taken by players involved
4. Motivation to resolve conflict on a long term or a short term basis

Front 40

Conflict Resolution Techniques (6)

Back 40

1. Withdrawing/Avoiding
2. Smoothing/Accomodating
3. Compromising
4. Forcing
5. Collaborating
6. Confronting/Problem Solving

Front 41

Withdrawing/Avoiding

Back 41

Conflict resolution technique: Retreating from an actual or potential conflict situation

Front 42

Smoothing/Accomodating

Back 42

Conflict resolution technique: Emphasizing areas of agreement rather than areas of difference

Front 43

Compromising

Back 43

Conflict resolution technique: Searching for solutions that bring some degree of satisfaction to all parties

Front 44

Forcing

Back 44

Conflict resolution technique: Pushing one's viewpoint at the expense of others.

Outcome?

Hint 44

Win--Lose

Front 45

Collaborating

Back 45

Conflict resolution technique: Incorporating multiple viewpoints and insights from differing perspectives

Outcome?

Hint 45

Consensus and Committment

Front 46

Confronting/Problem Solving

Back 46

Conflict resolution technique: Treating conflict as a problem to be solved by examining alternatives; requires a give and take attitude and open dialogue

Front 47

Influencing Skills (4)

Back 47

1. Ability to persuade and clearly articulate points and positions
2. High levels of active and effective listening skills
3. Consideration of the various perspectives in any situation
4. Gathering relevant and critical information to address important issues and reach agreements while maintaining mutual trust

Front 48

Distribute Information: Description

Back 48

The process of making relevant information available to project stakeholders as planned

Front 49

Distribute Information: Inputs

Back 49

1. PMP
2. Performance reports
3. OPA

Front 50

Distribute Information: T&T

Back 50

1. Communication methods
2. Information Distribution Tools

Front 51

Distribute Information: Outputs

Back 51

1. OPA updates

Front 52

Information Distribution techniques (6)

Back 52

1. Sender-receiver models
2. Choice of media
3. Writing style
4. Meeting management techniques
5. Presentation techniques
6. Facilitation techniques

Front 53

Performance Reports

Back 53

Used to distribute project performance and status information and should be made available prior to project meetings

Front 54

Project Reports

Back 54

Formal and informal, describe project status and include lessons learned, issues logs, project closure reports and outputs from other knowledge areas

Front 55

Project Records

Back 55

Include correspondence, memos, meeting minutes, and other documents describing the project

Front 56

Manage Stakeholder Expectations: Description

Back 56

The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur

Front 57

Manage Stakeholder Expectations: Inputs

Back 57

1. Stakeholder register
2. Stakeholder mgt strategy
3. PMP
4. Issue log
5. Change log
6. OPA

Front 58

Manage Stakeholder Expectations: T&T

Back 58

1. Communications methods
2. Interpersonal skills
3. Management skills

Front 59

Manage Stakeholder Expectations: Outputs

Back 59

1. OPA updates
2. Change requests
3. PMP updates
4. Project document updates

Front 60

Conduct Procurements: Description

Back 60

The process of obtaining seller responses, selecting a seller and awarding a contract

Front 61

Conduct Procurements: Inputs

Back 61

1. PMP
2. Procurement documents
3. Source selection criteria
4. Qualified seller list
5. Seller proposals
6. Project documents
7. Make or buy decisions
8. Teaming agreements
9. OPA

Front 62

Conduct Procurements: T&T

Back 62

1. Bidder conferences
2. Proposal evaluation techniques
3. Independent estimates
4. Expert judgement
5. Advertising
6. Internet search
7. Procurement negotiations

Front 63

Conduct Procurements: Outputs

Back 63

1. Selected sellers
2. Procurement contract award
3. Resource calendars
4. Change requests
5. PMP updates
6. Project document updates