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63 Cards in this Set
- Front
- Back
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All problem solving involves ____ _____, but not all decision making is ____ ____! (Some decision making is problem __________!)
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1) decision making
2) problem solving 3) causing |
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Problem solving = (3 things)
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1) Predecision Situation Assessment + 2) Decision Making + 3) Post Decision Implementation & Evaluation
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What are some external constraints to problem solving?
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Legal
Political (I/E) Stakeholders (I/E) Culture (I/E) etc... |
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What are the 2 internal constraints to problem solving?
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1) The Situation
2) The Problem Solver |
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What's the "Situation"? Like what factors do you have to determine within the situation?
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Urgency (how urgent is it?)
Importance (How impt is it?) Risk Uncertainty (how sure can you be about anything? Cost-Benefit (what every manager wants to know! |
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What are 6 things that vary between the "Problem Solvers"?
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1) Experience
2) Judgement 3) Values 4) Philosophy 5) Personality 6) Expertise |
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TQ 100%%!!!!!!!
What are the 7 Steps in Problem Solving Activities? |
1) Identification & Statement
2) Making Assumptions 3) Tentative Alternative Solutions 4) Evlauating Alternative Solutions 5) MAKE A DECISION 6) Implement 7) Evaulate |
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TQ 100%!!!!!!
What are the 4 Major Variables within Problem Solving? |
1) The Problem
2) The Problem Solver 3) The Situation 4) Constraints |
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What are 4 examples of conditions that initiate problem solving?
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1) Opportunity/Threat
2) Crisis 3) Deviation 4) Improvement |
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What do we mean by Opportunity/Threat?
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new program/comepetitor
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What do we mean by Crisis?
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an immediate need for action- we MUST act, no time for 7 steps of decision making
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What do we mean by Deviation?
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what we do all the time; checking budgets, level of quality etc. If it's a good deviation duplicate it! If it's bad, fix it!
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What are some advantages to group problem solving?
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1. Multiple Perspectives
2. Adds information/knowledge 3. Enhances commitent to Solution & Organization |
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What are the disadvantages to group problem solving?
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1. Time Consuming
2. COSTLY 3. Group Think & Risky Shift |
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What's "Group Think"?
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a social phenomenon that only happens in groups when people discount outside others.
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Group think fails to examine _____; there are self-appointment "____ ____".
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1) assumptions
2) "mind-police" |
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Group think supresses anything that ___ in the ___. Group think members have an illusion of ______.
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1) not; group
2) unanimity |
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What's "Risky Shift"?
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Another social phenomenon where a group diffuses individual responsibility.
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Risky Shift groups are willing to accept ____ risk than any ______ in the group.
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1) more
2) individual |
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ALEXANDERISMS:
1) Know when it's not ___ ___! 2) Locate ____ and ____ ___! 3) Use your best ____! 4) Don't be in a hurry to...? 5) Sometimes the best decision is? |
1) your problem
2) wisdom; cum laude common sense 3) minds. (regardless of title or position) 4) solve some problems 5) no decision |
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In Strategic Assessment/ Planning, what's SWOT?
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Strenghts
Weaknesses Opportunities Threats |
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Which are Internal?
Which are external? |
1)strenghts and weaknesses
2) opportunities and threats |
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What are the external opportunities and threats?
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Macroenvironment
Economic Environment Social/Cultural Environment Regulatory Environment Political |
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What's at the: 1)macroenvironment level?
2) Economic level? |
1) global and national industry trends
2) specific to industry and local market |
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Will the social/cultural environment be the same in each location?
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no.
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What external constraints exist at the regulatory environment?
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local, state and federal regulations
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WHat about the political environment?
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local, state, & federal legislative actions... and public policy.
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Are some of these external setors limited to the sickness services business?
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No.
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Are some of these external sectors unique to the SSB?
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yes.
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What are the internal analysis strengths and weaknesses?
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1) Marketing & Services
2) Clinical Systems 3) Production 4) Financial 5) HR 6) Management, GB, Culture... |
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100% TQ!!!!
What are the 4 P's of Marketing? |
1) Product (services)
2) Price (consideration) 3) Place (access) 4) Promotion |
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What's product (services)?
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wants/needs
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What's Price (consideration)?
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value ($), out-of-pocket
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What's Place (access)?
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Location and Hours
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What's promotion?
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Image, education...
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Do we advertise in healthcare?
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NO! We educate!
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What's the 5 Forces Model?
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1) Rivalry amont Competitors
2) Substitutes (drugs, clinics..) 3) New Entrants Bargaining power : 4)buyers & 5) suppliers. |
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Who are the buyers?
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group purchasing...SA's...IDS's
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Who are the suppliers?
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HSO vs. MCO, PHO (physician hospital organizations) ...
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What are the 3 competitive strategies?
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1) Low Cost Leadership
2) Differentiation 3) Focused |
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What's Low Cost Leadership?
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being the lowest costing provider, such as the "Cheap aspirin"- people don't buy cheap when they're in pain! Bayer's is the most $ and people buy it.
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What's the competitive strategy of "Differentiation"?
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being different; amentiies, services, reputation...
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What's the competitive strategy of being focused?
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like TxChildrens Hospital; they're completely focused on children!
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What are the 5 generic Strategies?
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1) Specialization (focused)
2) Integration 3) Diversification 4) Retrenchment 5) Alliances |
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What's specialization?
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being focused, like TxChildrens
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What are the 2 types of Integration?
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1) Vertical- span the continuum of care
2) Horizontal- strength in numbers (bargaining) |
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What are the 2 types of Diversification?
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1) Concentric
2) Conglomerate (like rehab; a diff location from the hospital) |
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What's "Retrenchment"?
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downsizing
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What's alliances?
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SA's, Joint Venture...merger...
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Market Position Analysis (2X2 Box)
What exists at HIGH market share and HIGH growth rate? |
STARS (your hi-tech machines for surgeons)
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2X2 box...
What exists at HIGH market share and LOW market growth rate? |
Cash Cows (home health units, etc- you need the cash cows to feed other programs).
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What exists at LOW Market Share and HIGH Market Growth Rate?
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"Question Marks"...problem children- could also be young superstar programs that aren't grown yet...
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What exists at LOW market share and LOW market growth rate?
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DOGS - not much $ in these programs, but they are needed (neonatal units).
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What are all 6 portions of the "PLANNING PYRAMID"?
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top to bottom:
1) Mission 2) Vision 3) Strategies 4) Goals 5) Objectives 6) Actions |
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MISSION states why your program _____, and what the overall _____ is for the ______.
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exists; direction; organization
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What's the litmus test for your organizations MISSION?
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Does it create a sense of movement toward the desired future?
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What's the litmus test for the VISION of the organization?
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do the strategies lead from the vision?
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What's the litmus test for the strategies for your organization?
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are the goals consonant with the strategies?
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What's the litmus test for the GOALS?
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can the targets be attained within one or two years?
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Whats the "OBJECTIVES"?
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who is responsibile and accountable for the necessary action?
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What's the litmus test for the objectives?
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when and how will the tasks be accomplished adn targets be attained?
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All 6 of the planning pyramid pieces add up to the ____ of a hospital!
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VALUE!
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A core of ________ permeates and links all the above elements!
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values
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