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153 Cards in this Set

  • Front
  • Back
Barriers
Biases or filters to communication.
Certification
Evidence that an individual has mastered competencies in a particular area.
CEU's
Proof of continuing education.
Exsanguinate
Remove blood to a point where life cannot be sustained.
Hemochromatosis
Disorder characterized by excess iron deposits.
ICD-9-CM
International Coding System that groups similar diseases and operations together.
Kinesic Slip
Verbal and Nonverbal messages do not match.
Kinesics
Involves nonverbal communication or body language.
Medicaid
Federal and State program that provides medical care to the poor.
Medicare
Entitlement Program that provides healthcare to people age 65 and older.
Phlebotomy
The Process of Removing blood from a vein.
Polycythemia
Disorder involving the overproduction of red blood cells.
Proxemics
Involves the Concept and use of space.
TAT
Turnaround Time from when a test is ordered until results are reported.
Tertiary Care
Highly complex medical services.
The agency that certifies phlebotomists
American Society for Clinical Pathology
The primary duty of a phlebotomist is?
Collect Blood Specimens.
Promoting good public relations is a part of the phlebotomist's role because?
A phlebotomist is a representative of the laboratory, good public relations promotes a harmonious relationship with visitors, staff, and patients, patients often equate blood drawing experience with the caliber of overall care received while in the hospital.
Primum non nocere comes from the Hipocratic oath and means?
First do no harm.
All of the following are examples of good work ethics:
Accountability,dependability, and reliability.
Phlebotomy is used as a therapeutic treatment of this?
Polycythemia.
The following reasons why phlebotomist participate in continuing education programs are?
To learn new techniques,to remain current in phlebotomy technology, and to renew certification.
The term "phlebotomy" is derived from Greek words that, literally translated, mean to:
Cut a vein.
What are the phlebotomist duties?
Collect blood specimens, perform laboratory computer operations, and transport specimens to the laboratory.
What are the credentials of an NCA certified phlebotomist?
Clplb
What is an ancient blood letting instrument that has a counterpart in modern day blood letting device?
fleam
Proof of participation in a workshop to upgrade skills required by some agencies to renew certification is called?
Continuing Education Units (CEU's)
What is listed in the American Hospital Association (AHA)Patient's Bill of Rights?
A complete explanation of his or her bill, confidentiality of his or her records,and the right to refuse treatment.
Personal "zone of comfort" is a radius of:
1.5- 4Ft
What is an example of a barrier to effective communication with a patient?
Not speaking English, is a child and is emotionally upset.
What is an example of comfirming response to a patient?
"I understand how you must be feeling."
What is an example of negative kinesics?
Frowning.
What are parts of a professional image?
Neat,clean appearance, clean and pressed laboratory coat, and short clean fingernails and long hair pulled back.
What are ways to earn a patient's trust?
Act knowledgeably, convey sincerity, and look professional.
What are proper telephone protocol?
Answer the telephone promptly, clarify and record information, and prioritize callers, when necessary.
What is an example of proemics?
Zone of comfort.
What are recognized elements of good communication in the healthcare setting?
Confirmation, control, and empathy.
The best way to handle a "difficult" or "bad" patient is to:
Help the patient to feel in control of the situation.
Proxemics is the study of an individuals:
Concept of space.
What situation allows the patient to feel in control?
Agreeing with the patient that it is his/her right to refuse to have a blood specimen drawn.
What is the average speaking rate of a normal adult?
125-150 words per minute.
Another term for outpatient care is:
Ambulatory care.
Which laboratory department performs test to identify abnormalities of the blood and blood forming tissues?
Hematology.
What department is responsible for administering a patient's oxygen theraphy?
Respiratory Theraphy.
What test would be performed in surgical pathology?
Frozen Sections.
What is an example of comfirming response to a patient?
"I understand how you must be feeling."
What is an example of negative kinesics?
Frowning.
What are parts of a professional image?
Neat,clean appearance, clean and pressed laboratory coat, and short clean fingernails and long hair pulled back.
What are ways to earn a patient's trust?
Act knowledgeably, convey sincerity, and look professional.
What are proper telephone protocol?
Answer the telephone promptly, clarify and record information, and prioritize callers, when necessary.
What is an example of proemics?
Zone of comfort.
What are recognized elements of good communication in the healthcare setting?
Confirmation, control, and empathy.
The best way to handle a "difficult" or "bad" patient is to:
Help the patient to feel in control of the situation.
Proxemics is the study of an individuals:
Concept of space.
What situation allows the patient to feel in control?
Agreeing with the patient that it is his/her right to refuse to have a blood specimen drawn.
What is the average speaking rate of a normal adult?
125-150 words per minute.
Another term for outpatient care is:
Ambulatory care.
Which laboratory department performs test to identify abnormalities of the blood and blood forming tissues?
Hematology.
What department is responsible for administering a patient's oxygen theraphy?
Respiratory Theraphy.
What test would be performed in surgical pathology?
Frozen Sections.
The phlebotomist is asked to collect a specimen from a patient in the nephrology department. A patient in this department is most likely being treated for a disorder of the:
Kidneys.
The phlebotomy supervisor asked a phlebotomist to collect a specimen in the otorhinolaryngology department. The phlebotomist proceeded to go to the department that provdes treatment for:
Ears, nose, and throat disorders.
What tests are performed in the Coagulation Department?
Protime. (PT)
What medical Specialty treats patients with tumors?
Oncology.
The Medical Specialty that treats skeletal system disorders is:
Orthopedics.
The specialty of this physcian is the treatment of newborns.
Neonatologist.
Another name for blood bank is?
Immunohematology.
What are some hematology tests?
Hematocrit, Platelet count, and reticulocyte count.
What department performs cerebrospinal fluid (CSF) analysis?
Chemistry,Hematology, and Microbiology.
With which other hospital department would the laboratory coordinate therapeutic drug monitoring?
Pharmacy.
What department processes and stains tissue samples for microscopic analysis?
Histology.
What personnel's are required to have a college degree or equivalent?
Clincal Laboratory Scientist and a medical technologist.
An appendectomy performed in a free standing ambulatory surgical center is an example of:
Secondary Care.
What department perform blood cultures?
Microbiology.
Electrolyte testing includes:
Sodium and Potassium.
What hospital department performs diagnostic tests and monitors therapy of heart patients?
ECG
A basic metabolic panel (BMP) is performed in what department?
Chemistry.
What laboratory department performs chromosome studies?
Cytogenetics.
A Pap smear is examined for the presence of cancer cells in this department:
Cytology.
Prepaid group healthcare organization in which members pay flat fees for defined services are called:
HMO's.
The term used to describe sophisticated and highly complex medical care is:
Tertiary Care.
A patient in labor would normally be admitted to what medical specialty department?
Obstetrics.
A function of the radiation therapy department is?
Treating cancer using high-energy x-rays.
Toxicology is often a part of what laboratory department:
Chemistry.
A physician who is a specialist in diagnosing disease from laboratory findings is a (an):
Pathologist.
What is a hematology test?
CBC.
The department that injects patients with radioactive dyes that can interface with laboratory testing is:
Nuclear Medicine.
What department performs carcinoembryonic antigen (CEA)testing?
Chemistry.
What department performs radiographic procedures and other imaging techniques to aid in diagnosis?
Radiology.
What is an example of an inpatient care facility?
Hospital.
What would be performed in the serology department?
Rapid Plasma Reagin (RPR).
What laboratory personnel has the same qualifications as a medical technologist (MT)?
Clinical Laboratory Scientist (CLS).
What department would perform a hemogram?
Hematology.
This hospital department provides therapy to restore patient mobility.
Physical Therapy.
Brain wave mapping and evoked potential are performed by which department:
EEG.
What are primary objectives of managed care:
Enhance cost containment, facilitate the management of patient care, and maintain quality care.
What describes a new category of multi-skilled personnel who work as part of the nursing team, performing nursing and phlebotomy duties along with ancillary testing?
Patient care technician. (PCT)
What laboratory worker has a bachelor's degree, or equivalent, in medical technology?
Clinical Laboratory Scientist. (CLS)
What laboratory personnel has an associate's degree or equivalent?
Clinical Laboratory Technician. (CLT)
A specimen for ova and parasite testing would be sent to:
Microbiology.
The process of identifying an organism and determining the appropriate antibiotic for treatment is called:
Culture and Sensitivity Testing.
C & S tests on patient specimens are performed in which department?
Microbiology.
A glucose test would be preformed in which department?
Chemistry.
What medical specialty treats patients with blood disorders?
Hematology.
What duties are performed by local public health agencies:
Diabetes screening, insect control, and sanitation inspections.
A specimen for ova and parasite testing would be sent to:
Microbiology.
The process of identifying an organism and determining the appropriate antibiotic for treatment is called:
Culture and Sensitivity Testing.
C&S tests on patient specimens are performed in which department?
Microbiology.
A glucose test would be performed in what department?
Chemistry.
What medical specialty treats patients with blood disorders?
Hematology.
What are the duties that are performed by the local health agencies?
Diabetic screening, insect control, and sanitation inspections.
Blood typing and compatibility testing are performed ub what department?
Blood bank.
A sample for fibrin degradation products (FDP) testing would be sent to what department?
Coagulation.
What test is performed in immunology that detects streptococcus infection?
ASO.
A federal program that provides medical care for the indigent is:
Medicaid.
What department performs chemical screening tests on urine specimens?
Urinalysis.
What department would perform an erythrocyte sedimetation rate?
Hematology.
Diagnois and treatment of diseases characterized by joint inflammation is part of what medical specialty?
Rheumatology.
ABO Type
Blood Bank.
Antibody Screen
Blood Bank.
Potassium. (K+)
Chemistry.
Bilirubin.
Chemistry.
Culture & Sensitivity. (C&S)
Microbiology.
Cholesterol.
Chemistry.
Glucose.
Chemistry.
Hematocrit. (HCT)
Hematology.
Monospot.
Serology.
Platelet Count.
Hematology.
Partial Thromboplastin Time. (PTT)
Coagulation.
Retic.
Hematology.
Rapid Plasma Reagin. (RPR)
Serology.
U/A
Urinalysis.
White blood cell (WBC) Count.
Hematology.
Brain.
Neurology.
Ear.
Otorhinolaryngology.
Eye.
Ophthalmology.
Heart.
Cardiology.
Kidney.
Urology.
Ovary.
Gynecology.
Joint.
Orthopedics.
Skin.
Dermatology.
Stomach.
Gastroenterology.
Thyroid.
Endocrinology.
Amenia.
Hematology.
Arthritis
Rheumatology.
Diabetes.
Endocrinology.
Knee Surgery
Orthopedics.
Menopause
Gynecology.
Senility.
Gerontology.
Skin Disorders.
Dermatology.
Spinal Cord Injury.
Neurology.
Tumor.
Oncology.
Urinary Tract Disease.
Urology.