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19 Cards in this Set
- Front
- Back
- 3rd side (hint)
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When a technician enters a coustomer's home, who is that technician?
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Brighthouse
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Who do you work for?
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List five things that the costomer expects from a technician.
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Prompt, Courteous, Friendly, Knowledgeable, Look Professional.
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If you don't know how to solve a problem, what can you tell the costomer without necessarily indicating that you have no clue what's wrong?
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Get back to your van and call your supervisor for information, then explain to the customer.
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Why is selling important?
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We need the money!
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Some of Time Warner's programming prices are negotiated bases on the number of what?
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Subscribers
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What is the difference between a feature and a benefit?
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Benefit is "what's in it for me?"
Features is something we offer. |
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When it comes to selling, what advantage do you have over the CSR?
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We're in their homes to see what the customers intrests are so we could use it for our selling advantage.
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Why do cable companies put a variety of channels into one package?
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Choices
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A cable TV plant is meant to be what type of system?
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Closed
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What are system-operating levels based on?
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The FCC, Divisional or Corprate system design specifications.
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What are the 3 paths that the RF signal travels?
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Return, analog forward, digital foward.
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What does FDC stand for?
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Forward Data Carrier
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What does RDC stand for?
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Return Data Carrier
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What are the four guidelines for calculating signal levels?
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Size, Type of cable, length of run, current temperature (hot or cold day).
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What is the minimum test equipment a technician needs to properly troubleshoot the CATV system?
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Signal Level Meter (SLM), VOM
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What does "Divide and Eliminate," mean?
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Dividing the system into sections and then eliminate the problem by troubleshooting the problem if the system is working properly in that section.
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What causes beats?
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Ingress or defective equipment, improper bonded drop, or ingress coming in on the AC power cord.
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What causes Co-channel?
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Signals being picked up off the air and the master telecommunications center. To high of a signal level.
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What causes Hearing Bone Beats?
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AFT is incorrectly aligned or if the internal TV alignment needs adjustment.
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