Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
33 Cards in this Set
- Front
- Back
What country did the first documented police communications constable carry a hand bell or rattle/ratchet to alert others in the area of his need?
|
Old England
|
|
What agency was the first to update signal lights to call booths called private boxes only for police and reputable citizens and in what year?
|
Chicago 1870
|
|
What is the Florida Statute which mandates anyone working in a public safety PSAP must receive training and certification prior to working without direct supervision and in what year did this occur?
|
401.465 in 2010
|
|
What agency implemented the first two way radio?
|
Bayonne, NJ
|
|
911 is the emergency number used in the U.S. and in what other country?
|
Canada
|
|
The 911 system was developed with the first test call being placed in what year and from what location?
|
Haleyville, AL in 1968
|
|
The first enhanced 911 call was received where and when?
|
Orange County, FL 1980
|
|
Which president declared 911 as the "National Communications Number" and in what year?
|
President Bill Clinton in 1999
|
|
List some behaviors that might discredit the PST profession, agency, or its members.
|
Rudeness, Bad Attitude, Gossiping.
|
|
Which state evolved radio communications with the installation of radio receivers?
|
California
|
|
Define ethics.
|
Principles of honor, morality & accepted rules of conduct.
|
|
Define professionalism.
|
Behavioral & attitude patterns exhibiting standards & character.
|
|
Unethical conduct by individual PST's is viewed by the public as a reflection on whom?
|
Individual, agency and entire profession.
|
|
What Florida statute deals with Public Safety telecommunicators incurring any obligation which is in conflict with proper discharge of his or her duties?
|
112.311
|
|
List ask considered professionally unethical.
|
Dishonesty, maliciousness,prejudice, offering or excepting gratuities and false testimony.
|
|
List ask considered professionally unethical.
|
Dishonesty, maliciousness,prejudice, offering or excepting gratuities and false testimony.
|
|
What question should a PST consider when deciding whether a gratuity or gift is being offered?
|
Am I now obliged or would I have gotten this if I weren't a PST.
|
|
Define negligence of duty.
|
Careless or reckless performance or failure to do one's duty.
|
|
Define negligence of duty.
|
Careless or reckless performance or failure to do one's duty.
|
|
PFTs will maintain the integrity of private information. Violations of __________ are subject to disciplinary actions and/or civil liability and/or criminal prosecution
|
Confidentiality
|
|
Explain how criminal and civil law affects telecommunications operations.
|
Determines the difference between and whether police response is required for Public Safety.
|
|
When it comes to the standard of guilt what is the difference between civil and criminal law?
|
Civil law uses a lower standard using preponderance of the evidence whereas civil law requires guilt beyond a reasonable doubt.
|
|
What can be awarded for a violation of the Civil law?
|
Compensation
|
|
What can be awarded for a violation of the Civil law?
|
Compensation
|
|
Telecommunicators are often faced with civil questions and situations. What should the Telecommunicator rely on to determine response?
|
Agency policy and procedure to determine response.
|
|
What year was HIPAA established?
|
1996
|
|
Explained HIPAA privacy rule.
|
Designed to protect patients from disclosure of health info whether oral/written/electronic.
|
|
Explain the security rule.
|
Series of administrative/physical/tech safeguards to ensure confidentiality/integrity of health info.
|
|
Does HIPAA prevent PST's from relaying information necessary for responding units to care for and treat patients?
|
No
|
|
What is the importance of testifying in court?
|
To prove/disprove and offer facts to prove guilt/innocence and/or sentencing.
|
|
Define deposition.
|
The taking of testimony under oath as part of discovery.
|
|
Is a deposition taken in front of a judge or jury?
|
No
|
|
What is the appropriate demeanor and behavior for giving testimony during the hearing trial or grand jury appearance?
|
Professional image/confidence and courteous while giving straightforward answers.
|