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10 Cards in this Set
- Front
- Back
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Definition of Communication?
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"The transmission of messages from one person to another so that they can be acted upon".
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Shannon-Weaver (1947) - Model of Communication
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Thought/Construct/Message
Encoding Transmission / Channel Decoder Receiver with feedback loop in reverse |
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What affects the message?
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Noise
anything that confuses, diminishes or interferes with communication. |
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CODING PROCESS is very important.
Five principles for coding messages accurately. What are they? |
Relevancy
Simplicity Organisation (intro, conclusion, series of points) Repetition Focus |
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Lengel - Daft: MEDIA RICHNESS Hierarchy
Four levels. What are they? |
Face To Face Communication
Spoken Communication - Electronically transmitted Personally Addressed Written Communication Impersonal Written Communication - suitable to address many |
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QUALITY OF INFORMATION.
Depends on 4 criteria. What are they? RTQR. |
Reliability - be accurate
Timeliness - only useful if available in time Quantity - too much information can swamp/hide Relevance - decide what information is essential |
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Types of Communication:
What is vertical communication? |
Downward:
* Instructions * Objectives, Values, Culture * News Upward: * Reporting * Requests for Resources |
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Types of Communication:
What is horizontal communication? |
Exchanging tasked based ideas and information.
Adjusting plans to suit mutual need. |
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Characteristics of Formal Communication
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The more formal the communication, the greater the need for complete accuracy.
The more formal the less flexible and responsive it tends to be. |
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Effective Communcation
the 4 rights |
Right Message......to the....
Right People......in the.... Right Way......at the... Right Time......(and is acted upon!) |
